Route 23 Nissan

They are nothing but scammers in there, they will rob you and you can’t do anything about it, they should get audit by the state NJ for the scams

Purchased a vehicle for wife’s birthday Karl was very professional and helped get her into the vehicle she liked. Karl is highly recommended I will definitely be back for next vehicle with him.

I wish I read the reviews earlier. Internet price was great, but if you choose to pay cash/finance independently, they raise the price 1500. They do disclose that online. We put a deposit sight unseen and agreed to pay price plus tax and fees. However, when we got their to sign contract and take delivery, they added the following: 3000 dealer reconditioning 900 doc prep 400 window etching And then another 1200 to finance with them. Funny they had to change the name of fees for compliance as mandatory “aftermarket” items. Do not buy from them. Check yelp too.

Absolutely terrible. I inquired about a vehicle that looked like a great deal but after wasting hours of my time I find out their pricing is completely xx so draw in customers then force them to pay for items they didn’t ask for or don’t need like LoJack and window etching for thousands of dollars extra and won’t give you the option to not buy the xx furthermore they have a 2,800 on top of their dealer fee “ reconditioning fee” but the vehicle wasn’t in absolutely perfect condition. All said and done I was looking at a SUV for 28,500 and the out the door price was over 36,000 dollars. SCAM SCAM SCAM EUN FAR AWAY FROm these fools

I purchase a car from them approximately 2 years ago and added 3 maintenance plans (I included the GAP coverage). The car was totaled in an accident. The Gap company requested that I cancel the other 2 plans in order for them to pay out the claim. I have been working with Zaid for approximately 3 weeks to get the 2 maintenance plans canceled. I explained to you from the beginning of this process the Progressive GAP plan that I purchased via Route 23 will not pay out until the maintenance programs are canceled. This disaster has been going on for approximately 3 weeks and the plans have not been canceled. It has been hard to get him on the phone and the plans have not been canceled. He informed me that the process should be finished on September 5, 2025 which was not true. The Progressive GAP company have attempted to contact him numerous times and he does not respond. As a customer this is unfair. I cannot purchase another car until this issue is rectified. He has not rectified the issue but I keep getting calls from someone trying to sell me a car at Route 23 Nissan. He is the worst with communication.

I purchase a car from them approximately 2 years ago and added 3 maintenance plans (I included the GAP coverage). The car was totaled in an accident. The Gap company requested that I cancel the other 2 plans in order for them to pay out the claim. I have been working with Zaid for approximately 3 weeks to get the 2 maintenance plans canceled. I explained to you from the beginning of this process the Progressive GAP plan that I purchased via Route 23 will not pay out until the maintenance programs are canceled. This disaster has been going on for approximately 3 weeks and the plans have not been canceled. It has been hard to get him on the phone and the plans have not been canceled. He informed me that the process should be finished on September 5, 2025 which was not true. The Progressive GAP company have attempted to contact him numerous times and he does not respond. As a customer this is unfair. I cannot purchase another car until this issue is rectified. He has not rectified the issue but I keep getting calls from someone trying to sell me a car at Route 23 Nissan. He is the worst with communication. DON'T PURCHASE WARRANTY AND THE CAR WAS OVERPRICED.

Update... 08/28/25 On more time. Incredible how they take your money on a blink of a eye, and when they have to return take them months to do anything. I have been fighting and waiting since March. Last time I got the promise to get the money in 5-7 weeks, but nothing. Like another customer said "they are scam artists". TERRIBLE TO GET REAL INFORMATION!!! Update... 07/09/25 Here we go again. I got a contact from Mikey at Nissan trying to understand the situation, like the review below is not clear and they don't have all the records, then he informed me that all the insurance that I signed the cancellations in March, were never processed to be returned me the money, what Zaid Abass that did everything with me, was always blaming the bank, but he was the one that never send over to be paid back. Definitely a terrible professional. Mikey said that he would get it clear and clean, but so far I don't have my money back and the bank keeps charging me interest over a "cancelled" insurance. Also, they charge over another "service" (oil, filter, and checking the main points of the car like tires, rims) for 4 years, but even that they messed up, because they left the car with the settings off and the all tires with the wrong PSI big time. At this point I want to get the car back to them and all my money back. They don't deserve any business. Last time I was at the dealer trying to solve it peacefully, there was another person complaining for the same reason, that means that Zaid Abass does this trick with a lot of people and Nissan is allowing it. Unfortunately I’m really disappointed with the service and support. They tell you whatever you need to hear to make a sale, but if you need them to get things done, forget. You will die waiting. They don’t answer phones, neither email. The financial team, specially Zaid Abass, will push on you every simple insurance possible because they make a great profit on them, then when you realize that all of them are a bunch of xx, and you make a scene at the dealership, they tell you that they will cancel. However it never happens, but the bank keeps charging you interest on something that is canceled, you no longer have the service. I got a BMW X7 with the promises that I would be able to get it serviced and covered Bumper to Bumper, including scratches and tires at the BMW dealer I decide to spending $11,000.00 in insurances, but them when I need the services, I get the news that none of the promises where true and I have to spend $4,000.00 to get the job done. They are ridiculous. You can get better deals and service on any other company. They promise dreams and deliver nightmares.

Bait and switch. They added thousands to the posted price. Other dealerships do not do this. They missed an easy sale with me. I came in ready to buy at market price. Buyer beware. Places like this are why Carmax and Caravana exist...people don't want to be treated like dupes and marks with ridiculous fees.

Thank you so much to the General Sales Manager Cauly Chak. I had such a quick and pleasant experience. Being able to walk in, work out a deal and walk out with a Nissan Kicks in such a short time was amazing. As I was in urgent need of a new car and on a tight schedule, being able to not waste time going in circles was a plus. Cauly Chak was very professional and had a great deal of knowledge, it was a great pleasure to work with him. Thank you again for all the professionalism and pleasant experience.

Price displayed is not what is the real price. 3k for reconditioning fee. Stay away. Out the door price was 10k over posted priced.