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ALM Hyundai of Florence

(279 reviews)
Visit ALM Hyundai of Florence
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–8:00pm 8:00am–2:00pm
Sunday Closed Closed
2022 state dealer award
View 2 awards
2022 state dealer award
2022 consumer dealer award
New (888) 910-2867 (888) 910-2867
Used (888) 901-0173 (888) 901-0173
Service (888) 901-0690 (888) 901-0690

Reviews

(279 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of ALM Hyundai of Florence from DealerRater.

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Very nice and clean establishment.

Very nice and clean establishment. Very friendly salesman and other staff members. Really great place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I bought a car from the Florence Dealership on Aug 04 ,

I bought a car from the Florence Dealership on Aug 04 , 2023 . It was a 2019 Cadillac XT5 with a little over 13000 miles on it . They added on about 10000 dollars in add-ons to the deal . The car was totaled on Aug 21 . I have been to the dealership about 10 times to get the add-ons rebated to PNC bank so the GAP INS .will pay their portion and I can get the balance owed paid to PNC . tHEY WILL NOT RESPOND TO ME AND I SUGGEST YOU THINK ABOUT WHO YOU ARE DEALING WITH !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hello Jrtnacman, Thank you for your review and feedback. Please provide your name and phone/email so that I can try to help to my email. Kmyers@almhyundai.com I obviously am not aware of your issue until now, yet I do not know who you are to be able to help you. I consider your concern urgent, and ask you to please respond to my email with your contact info quickly. I can not provide support without knowing who I am attempting to assist. Please provide your contact information. Thanks, Ken Myers General Manager ALM Hyundai Florence kmyers@almhyundai.com 843-667-3317

In a remarkably swift manner, their response was prompt

In a remarkably swift manner, their response was prompt and comprehensive, presenting me with a range of alternatives beyond the initial vehicle that had piqued my interest

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Hello Steve, Thank you for your review and feedback! We appreciate you!! Ken Myers General Manager ALM Hyundai Florence kmyers@almhyundai.com

Great Experience, their broad selection of options for

Great Experience, their broad selection of options for the particular car model and brand I'm interested in guarantees a many things to chosen, With this extensive range, i could easily discover a vehicle that perfectly fits my needs, preferences, and budget

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Hello Robert, Thank you for your review and feedback! We are very happy that team ALM Hyundai were able to help. Ken Myers General Manager ALM Hyundai Florence kmyers@almhyundai.com

Customer Service was just exceptional, kindness people

Customer Service was just exceptional, kindness people and helpful, committed to give you a great attention

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Hello Anthony, Thank you for your review and feedback! We are very happy that the team ALM Hyundai was able to help. Ken Myers General Manager ALM Hyundai Florence kmyers@almhyundai.com

Our experience at ALM Hyundai was very pleasant.

Our experience at ALM Hyundai was very pleasant. Our sales associate, Joseph Woodberry, was very nice and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello jkmv98, Thank you for your review and feedback! We are very happy that Joseph and team ALM Hyundai were able to help. Ken Myers General Manager ALM Hyundai Florence kmyers@almhyundai.com

When you go to find buy a used car, needs trust

When you go to find buy a used car, needs trust attention, and good customer service, the sales people from this Dealership give you that, One hundred percent recommended

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Jack, Thank you for your review and feedback! We are very happy that the team of ALM Hyundai were able to help. Ken Myers General Manager ALM Hyundai Florence kmyers@almhyundai.com

Good dealership, very professional, they responded me

Good dealership, very professional, they responded me Quick, Mr. Taylor Moses was so kind and sent me all the detailed information, and other interesting purchase options

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Miranda, Thank you for your review and feedback! We are very happy that Taylor and team ALM Hyundai were able to help. Ken Myers General Manager ALM Hyundai Florence kmyers@almhyundai.com

Joseph Woodberry was so great in working with me over the

Joseph Woodberry was so great in working with me over the phone. All I had to do was show up test drive the vehicle and sign the paperwork. Literally in and out in no time driving my new Santafe home! Great finance manager too! Friendly and so helpful! 5 Star Dealership!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Rosie, Thank you for your review and feedback! We are very happy that Joseph and team ALM Hyundai were able to help. Ken Myers General Manager ALM Hyundai Florence kmyers@almhyundai.com

Thank you Jon!

Thank you Jon!!! I instantly felt like family from the first phone call, before I ever set foot in the place. Talking to Jon felt like talking to someone I have known for my whole life. He showed so much more than just professionalism, and helped me make the best purchase of my life. I came with the thought I was getting a new Sonata, and when he saw my curiosity towards the Kona he helped me prioritize what works best with everything I wanted, as well as remaining under my budget. His knowledge of the products and services made me feel comfortable asking questions, and his demeanor made it easy to not feel ashamed or embarrassed for asking what to him were probably basic questions. Overall, he used his knowledge and experience to help guide me in the right direction, and I could not be more satisfied with how the day went. I say 5/5 stars, and if anyone is in the market for a new vehicle, you're doing it wrong if you aren't asking for Jon at ALM Hyundai Florence!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Dbrown5 Thank you for your review and feedback! We are very happy that Jon and team ALM Hyundai were able to help. Awesome !! Ken Myers General Manager ALM Hyundai Florence kmyers@almhyundai.com