Reviews
Very rude people I dealt with specifically Jason.
Very rude people I dealt with specifically Jason. Called me 20 days after I picked up my car to ask if I took it, could have been stolen and they don’t even care. Did not take my coupon because I did not leave it in my car when I dropped it off, I was a new customer how would I know. Would make sense you give it at check out. Never going back.
Very rude people I dealt with specifically Jason.
Very rude people I dealt with specifically Jason. Called me 20 days after I picked up my car to ask if I took it, could have been stolen and they don’t even care. Did not take my coupon because I did not leave it in my car when I dropped it off, I was a new customer how would I know. Would make sense you give it at check out. Never going back.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Overpriced for oil change service.
Overpriced for oil change service. Waiting area needs to be more handicapped accessible. Too many stairs. I submitted my issue with the charge and was promised it would be looked Into. Never heard back.
Overpriced for oil change service.
Overpriced for oil change service. Waiting area needs to be more handicapped accessible. Too many stairs. I submitted my issue with the charge and was promised it would be looked Into. Never heard back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Scott met us outside and was very helpful as we were
Scott met us outside and was very helpful as we were looking for a used Yukon that we had done a search for. He was able to find it in no time and let us try it out. He went over every little detail of the vehicle and we did sign the P$S that day. He actually delivered it to the following week after it was detailed. There was no pressure to purchase if we felt it wasn't what we were looking for.
Scott met us outside and was very helpful as we were
Scott met us outside and was very helpful as we were looking for a used Yukon that we had done a search for. He was able to find it in no time and let us try it out. He went over every little detail of the vehicle and we did sign the P$S that day. He actually delivered it to the following week after it was detailed. There was no pressure to purchase if we felt it wasn't what we were looking for.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Albrecht Buick GMC of Wakefield are glad to have you as a customer.
So since the delivery date, nothing but issues. One day while parked we were watching a parade and were backed up to a side walk with the tailgate closed with the key in my pocket. The tailgate all of a sudden started to open on it's own and no one was near the sensor. This must have happened about 15 times. We had the car delivered back to Albrecht by AAA. We were told it was only the key fob battery that needed to be changed. It seemed to work, though I did turn off the auto open/close sensor. This past week I turned the sensor back on and now nothing in the car works, won't lock, won't autostart, won't open tailgate with either FOB. Prior to delivery they installed something in the rear wiper to make the glass section of the tailgate open with the FOB, that's when this all started, not sure if it's coincidence. Not really happy with this vehicle.
Albrecht GMC of Wakefield provided a terrible car buying
Albrecht GMC of Wakefield provided a terrible car buying experience. The negotiation process was filled with blatant dishonesty and deception. The dealership used a variety of tactics to undervalue my trade-in, including presenting a skewed list of auction transactions and making false claims about the vehicle's condition. Despite agreeing to a deal with the salesman to the point where he shook my hand and said “congratulations”, the sales manager came back out and reneged on the agreement, forcing me to pay more than the original agreed-upon price. The dealership's complete disregard for customer satisfaction was evident in their handling of the vehicle delivery. They, particularly the finance manager, blamed my insurance company for delays, even though it was their own incompetence that caused the issue. They lied and said they couldn't deliver the vehicle on the promised date because “my insurance company dropped the ball”, despite having all the necessary paperwork from them a day earlier. I strongly advise anyone considering purchasing a vehicle from Albrecht GMC of Wakefield to think twice. Their dishonest practices and lack of integrity are unacceptable.
Albrecht GMC of Wakefield provided a terrible car buying
Albrecht GMC of Wakefield provided a terrible car buying experience. The negotiation process was filled with blatant dishonesty and deception. The dealership used a variety of tactics to undervalue my trade-in, including presenting a skewed list of auction transactions and making false claims about the vehicle's condition. Despite agreeing to a deal with the salesman to the point where he shook my hand and said “congratulations”, the sales manager came back out and reneged on the agreement, forcing me to pay more than the original agreed-upon price. The dealership's complete disregard for customer satisfaction was evident in their handling of the vehicle delivery. They, particularly the finance manager, blamed my insurance company for delays, even though it was their own incompetence that caused the issue. They lied and said they couldn't deliver the vehicle on the promised date because “my insurance company dropped the ball”, despite having all the necessary paperwork from them a day earlier. I strongly advise anyone considering purchasing a vehicle from Albrecht GMC of Wakefield to think twice. Their dishonest practices and lack of integrity are unacceptable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
We recently bought a 2025 Buick Enclave from Albrecht
We recently bought a 2025 Buick Enclave from Albrecht Buick GMC. We couldn't be happier with our experience at this dealership. Our salesman Scott was very personable and knowledgeable. He was a pleasure to work with.
We recently bought a 2025 Buick Enclave from Albrecht
We recently bought a 2025 Buick Enclave from Albrecht Buick GMC. We couldn't be happier with our experience at this dealership. Our salesman Scott was very personable and knowledgeable. He was a pleasure to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Albrecht Buick GMC of Wakefield. We hope you enjoy your new Enclave!
My Sales & Leasing Consultant, Scott Dunn, was great to
My Sales & Leasing Consultant, Scott Dunn, was great to work with. Scott is knowledgeable and very straightforward. I would highly recommend working with Scott and Albrecht Buick GMC of Wakefield.
My Sales & Leasing Consultant, Scott Dunn, was great to
My Sales & Leasing Consultant, Scott Dunn, was great to work with. Scott is knowledgeable and very straightforward. I would highly recommend working with Scott and Albrecht Buick GMC of Wakefield.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Lara, Thank you for sharing your experience with us! We're happy to hear it went well working with Scott and truly appreciate your feedback.
Scott Dunn and his team did an amazing job.
Scott Dunn and his team did an amazing job. They truly put the customer first and went out of their way to get me my new truck!! Not only did they get me pre approved without having to come into the dealership, but Scott took time out of his day to deliver my new truck to our house and take my old truck back in the same day. All paperwork was signed at home and it allowed me to not have to take a day off of work. I truly can't thank them enough for their hard work and dedication. They have made me a customer for life and I recommend anyone and everyone to please go check out Albrecht GMC in Wakefield and you can see for yourself how amazing they truly are!! Thank you Scott!!! The new truck is amazing by the way!!
Scott Dunn and his team did an amazing job.
Scott Dunn and his team did an amazing job. They truly put the customer first and went out of their way to get me my new truck!! Not only did they get me pre approved without having to come into the dealership, but Scott took time out of his day to deliver my new truck to our house and take my old truck back in the same day. All paperwork was signed at home and it allowed me to not have to take a day off of work. I truly can't thank them enough for their hard work and dedication. They have made me a customer for life and I recommend anyone and everyone to please go check out Albrecht GMC in Wakefield and you can see for yourself how amazing they truly are!! Thank you Scott!!! The new truck is amazing by the way!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear Scott and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Working wit Scott and the team at Albrecht GMC in
Working wit Scott and the team at Albrecht GMC in Wakefield was a very pleasurable experience. Car buying can be stressful but Scott made it a smooth process and was extremely efficient to work with.
Working wit Scott and the team at Albrecht GMC in
Working wit Scott and the team at Albrecht GMC in Wakefield was a very pleasurable experience. Car buying can be stressful but Scott made it a smooth process and was extremely efficient to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Albrecht Buick GMC of Wakefield. Your feedback and rating mean a lot to us. We're glad Scott and our team were able to help, and we hope to see you again!
My sales rep John Warren was excellent.
My sales rep John Warren was excellent. Very informative and helpful, he was an excellent instructor on the use of the many vehicles functions. Randy Davies got the ball rolling with his extensive knowledge and great pricing initiatives! Together they improved my opinion of "car salesman" as a whole, a little joke there. Anyway, couldn't be happier with purchase/lease agreement with Albrecht GMC of Wakefield. A five star experience . *****
My sales rep John Warren was excellent.
My sales rep John Warren was excellent. Very informative and helpful, he was an excellent instructor on the use of the many vehicles functions. Randy Davies got the ball rolling with his extensive knowledge and great pricing initiatives! Together they improved my opinion of "car salesman" as a whole, a little joke there. Anyway, couldn't be happier with purchase/lease agreement with Albrecht GMC of Wakefield. A five star experience . *****
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bill, thank you for choosing Albrecht Buick GMC of Wakefield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Getting to buy the truck was easy, everything since then
Getting to buy the truck was easy, everything since then has been a nightmare at Albrecht Buick GMC
Getting to buy the truck was easy, everything since then
Getting to buy the truck was easy, everything since then has been a nightmare at Albrecht Buick GMC
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Matt, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.