Reviews
Write a reviewAlex, great dealership, neat cars
On point response, detailed information about everything, generally a lovely experience ...4 cars in 2months and we loving it....thanks to my boss Alex
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so excited to hear that Alex has been able to provide fantastic customer service to you! The entire NWMS crew works hard to give every customer the same easy and hassle-free experience you had while finding the perfect vehicle deal. Thanks for the great review, and thanks for your loyalty! Enjoy those new cars!
Great buying experience
I like the fact that Julian took the time to show me different options and gave me as much time as I needed to test and check out the truck that I was interested on. Everyone that I spoke to answered all my questions and worked out all details.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at NWMS. Every customer deserves to have the same friendly and hassle-free buying process you did. We wish you safe travels in your new vehicle and look forward to seeing you again soon Gustavo!
Great service
Open and friendly. Easy to work with. Sales and finance are excellent and explained everything clearly. They went out of the way to work with me in my purchase.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your review means a lot to us. Hearing that you had a great experience is the best thing we could hope for! Thank you for choosing Northwest Motorsport, we wish you many happy miles in your new vehicle, Mike!
Great Services, Quality used trucks
Easy! Simple, paid what I wanted for my trade-ins etc, etc, etc, etc, etc, etc, etc, etc etc, etc, etc.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi John, thanks for the great review! We love being able to provide excellent service to each of our customers. If you have additional feedback, we would like to hear it!
Bought a truck
Hi i traded in my 2013 ram sport with only 52k on it fully loaded suped up exhaust and sun roof and was only given 18k for this truck as a trade in and never wrecked very well taken care of...when i got ir from another dealership the month before it was traded out at 35k plus i got money back...i was supposed to reciveve a phone call from motorsports owner instead i was re routes to the same salesman and finance guy who ran the scam in the 1st place...then i was asked why am i calling 3 weeks later to complain ???
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, thank you for taking the time to leave your feedback. Our Customer Care Team would like to speak with you regarding your most recent experience with our Lynnwood store. When you have a moment, if you could please call us at 833-407-4152 or send an email with your contact information to contact@nwmsrocks.com, one of our representatives will reach out for additional details.
Ask for Mike!
Mike Lee was the best part of the whole Experience. He was Honest, Easy, and No BS from the beginning and we really appreciated that!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Alberto, we are glad to hear you had a great experience with Mike Lee! Every customer deserves to have the same friendly and hassle-free buying process you did. Thanks for the great review, and enjoy your new vehicle!
It was better than most
Friendly, and resourceful. You could pull up your entire stock of vehicles online at all your dealership locations. Very little traveling involved.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Barney, it is great to hear that you had a good experience with the NWMS team! We work hard to provide every customer with an easy and efficient car buying experience. Thanks for the review!
Friendly service
Great salesman and customer service. Buying process was easy and I will recommend them to my friends and family. Also will return for future purchases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great review, Jonathan! We are thrilled to hear that we provided you with great customer service and an easy buying experience! We can't wait to work with you again in the future!
Great service and price!
I like that Alex was patient and took the time to listen to what I was looking for and not push a sale on me. He also did not badger me about how much I could put as a down payment, so that was appreciated as well! Really took care of me as a customer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mark, we are glad to hear you had a great experience with Alex! Every customer deserves to have the same friendly and hassle-free buying process you did. Thanks for the great review, and enjoy your new vehicle!
Ratings are false
My review was not good. It has been 8 days and I still have not heard from anyone regarding my financing. I finally had to call the bank myself to get my loan information so I could get my insurance transfered. I called the dealership and sent a message to the salesman still no contact. Cars.com shows my review as a 4.7 when I actually gave them a 2.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Dale, we are so sorry to see that you didn't have the best experience with our Lynnwood location. Our Customer Care Center would love to hear more about your experience and get you in contact with the appropriate people! If you could please email us at Contact@nwmsrocks.com with your best phone number, one of our Customer Care Representatives will reach out for further details. As for your original review, we are having a difficult time locating it. We believe there was a flaw in the website and it may have been removed since. Please let us know if you have any questions or concerns regarding this. Again, thank you for your feedback, and we hope we can turn this into something more positive.