Reviews
Lithia Dodge Rocks
The sales team was so courteous and easy to work with. We will not hesitate to go back to them in the future Truly wonderful to work with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matt, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Lithia Chrysler Dodge Jeep Ram of Bend. Please feel free to contact us if you have any questions on your new purchase. Regards, Lithia Chrysler Dodge Jeep Ram Team
Fantastic customer service all around!
The sales and finance team I worked with were polite, professional and knowledgeable. I really appreciated Seans dedication to my order from request to signing. I also appreciated Shannon breaking down the finance process into layman's terms for me to understand better. Fantastic customer service all around!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lithia Chrysler Dodge Jeep Ram of Bend would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Regards, Lithia Chrysler Dodge Jeep Ram Team
Waited three day's for a call back because I lost the
Waited three day's for a call back because I lost the keys to my Jeep. I called again and they acted like they never talked to me and I was not in their system. Can you say blown off. I was then told that they are at full capacity and it would be two months before they could make me a new key for a my Jeep.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Regards, Lithia Chrysler Dodge Jeep Ram Team
Great service experience
Convenient appointment scheduling without too much of a wait. Courteous service staff, excellent communication, quick repair of our 2015 Jeep Wrangler AC, honest/fair price. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words Shawn. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Dodge Jeep Ram of Bend, we value our customers and we look forward to seeing you down the road. Regards, Lithia Chrysler Dodge Jeep Ram Team
Best dealer in town.
This is my second vehicle from this dealer. In 20 years they have always treated us with professionalism and respect. Always offer a fair deal. Work hard to have parts and equipment in stock when needed. Best dealer in town.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for reaching out, Michael! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Regards, Lithia Chrysler Dodge Jeep Ram Team
Awesome experience
Sean was great to work with! He got the deal done in a timely manner and was not pushy at all. Would definitely use him, and Lithia of Bend, for my next car purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your car-buying experience with us! We're thrilled to hear that you had a positive experience at Lithia Chrysler Dodge Jeep Ram of Bend and that Sean provided you with exceptional customer service. We understand that car buying can be a stressful experience, which is why our team works hard to ensure that our customers feel comfortable and not pressured to make a purchase. We'll be sure to pass on your kind words to Sean. Thank you for your recommendation and for choosing Lithia Chrysler Dodge Jeep Ram of Bend for your vehicle needs. If there's anything else we can assist you with, please don't hesitate to reach out to us. Regards, Lithia Chrysler Dodge Jeep Ram Team
May 19th 2023 Service department Today our sunroof
May 19th 2023 Service department Today our sunroof exploded driving down the highway while it was open. Horribly Scared my wife. After I did some research its not usually. Dealership said a rock magically did it. And said its not their problem. Plus the passenger door is sagging again after it was "fixed" a couple of weeks ago. Again not their issue xxxx they made my wife back it out of the bay!!!! I had hoped under new ownership the customer service would be better. NOT EVEN CLOSE. Late April 2023 sales department. Found the perfect suv to replace the one that was totaled a couple of weeks ago. The whole process was fast and the sales staff took care of our needs. Even today when we took it in for a sticky door they fixed it in under a 1/2 hour. Thank you Lithia.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Regards, Lithia Chrysler Dodge Jeep Ram Team
Professional dealership
We made deal over the phone since I wasn’t local. Sean had everything ready to go and was a quick transaction. Highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Lithia Chrysler Dodge Jeep Ram Team
Top notch service!
Service is always top notch and does a great job of advising their clients the status of the repair and completion time. Jerod and the crew are fantastic!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Dodge Jeep Ram of Bend, we value our customers and we look forward to seeing you down the road. Regards, Lithia Chrysler Dodge Jeep Ram Team
Excellent Experience with Lithia of Bend
Recently bought a vehicle over the internet from Jeep of Bend. I flew in to make the final purchase and the vehicle was better than described and exactly what I was looking for. Both David, the Internet sales manager and Chris, the Finance manager were great from start to finish.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Steven, Lithia Chrysler Dodge Jeep Ram of Bend would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Regards, Lithia Chrysler Dodge Jeep Ram Team