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Car Stars

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (16 reviews)
(855) 597-5527 (855) 597-5527

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About our dealership

This seller has been on Cars.com since May 2020.

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (16 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Car Stars from DealerRater.

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I got my car in March.

I got my car in March. Now I will say its a nice car, it has a few problems but nothing major so far. My issue is the car was listed for under 10,000. I got financed and put down $2350. I just took my paperwork out and looked at it closely and if the car with tax title and all that is $10017.93 and the total finance charge is $7427.07 and total of payments is 17445.00 then why is total sales price $19795? Its going the wrong way! I should be financed 17215.00. Looks like im paying my down payment twice!!! Just pay attention. Wished i would have!

I got my car in March.

I got my car in March. Now I will say its a nice car, it has a few problems but nothing major so far. My issue is the car was listed for under 10,000. I got financed and put down $2350. I just took my paperwork out and looked at it closely and if the car with tax title and all that is $10017.93 and the total finance charge is $7427.07 and total of payments is 17445.00 then why is total sales price $19795? Its going the wrong way! I should be financed 17215.00. Looks like im paying my down payment twice!!! Just pay attention. Wished i would have!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Like the place cars is clean professionally handled easy

Like the place cars is clean professionally handled easy access cars are clean and shiny

Like the place cars is clean professionally handled easy

Like the place cars is clean professionally handled easy access cars are clean and shiny

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Top Notch Experience!

Good day/evening to all you readers. I rarely, if ever, write reviews. I am making an exception for J.J. and Car Stars, simply because of the experience. My wife and I needed a vehicle in a bad way, and were a bit dubious, due to past experiences with the dreaded "sales experience", and getting snookered. HAving set the stage, I was astounded at the lengths that JJ went to ensure that we had the best possible deal, and also explained EVERY aspect in clear and concise terms. Not once was he pushy, or arrogant, or disinterested. Buying a car on a note is not something I do frequently, so I probably will not do it again for many years, BUT if I am in the market, I will make the trek to Car Stars, and give them my money and time. Thank you JJ, and may your business continue to flourish. Michael and Erin Garner- Conroe, TX.

Top Notch Experience!

Good day/evening to all you readers. I rarely, if ever, write reviews. I am making an exception for J.J. and Car Stars, simply because of the experience. My wife and I needed a vehicle in a bad way, and were a bit dubious, due to past experiences with the dreaded "sales experience", and getting snookered. HAving set the stage, I was astounded at the lengths that JJ went to ensure that we had the best possible deal, and also explained EVERY aspect in clear and concise terms. Not once was he pushy, or arrogant, or disinterested. Buying a car on a note is not something I do frequently, so I probably will not do it again for many years, BUT if I am in the market, I will make the trek to Car Stars, and give them my money and time. Thank you JJ, and may your business continue to flourish. Michael and Erin Garner- Conroe, TX.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I made an appointment to come out and test drive a truck

I made an appointment to come out and test drive a truck I was interested in. After I drove 50+ miles across Houston, they tell me they sold the truck yesterday. I told the salesman he should have let know before I made that drive. He didn't even apologize!

I made an appointment to come out and test drive a truck

I made an appointment to come out and test drive a truck I was interested in. After I drove 50+ miles across Houston, they tell me they sold the truck yesterday. I told the salesman he should have let know before I made that drive. He didn't even apologize!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I would highly recommend purchasing a car here.

The service here is absolutely great! I was greeted with an amazing welcome. Would absolutely recommend coming to Car Stars here in Houston, Texas. 10/10 experience

I would highly recommend purchasing a car here.

The service here is absolutely great! I was greeted with an amazing welcome. Would absolutely recommend coming to Car Stars here in Houston, Texas. 10/10 experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Do not recommend

If I could leave no stars, I would. They sold me a lemon that I am forced to pay for. It is always something wrong with it, drove off the lot with lights on and they didn’t fix it, wanted me to use my warranty. They did a very bad job of covering up the seat that obviously had been repaired. The car was overpriced and a very bad car. Yes it is my fault for leaving the lot with it but someone picked it up for me, car has been falling apart since day one!!!

Do not recommend

If I could leave no stars, I would. They sold me a lemon that I am forced to pay for. It is always something wrong with it, drove off the lot with lights on and they didn’t fix it, wanted me to use my warranty. They did a very bad job of covering up the seat that obviously had been repaired. The car was overpriced and a very bad car. Yes it is my fault for leaving the lot with it but someone picked it up for me, car has been falling apart since day one!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great customer service and bought a new car would

Great customer service very friendly. Bought a car weighs recommend completely. Very nice and helpful would vine back for sure. Thank you so much for the car

Great customer service and bought a new car would

Great customer service very friendly. Bought a car weighs recommend completely. Very nice and helpful would vine back for sure. Thank you so much for the car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great

Great service and honest people got thr business done .I would describe buy another vehicle there when choosing my next transportation on the north side of Houston

Great

Great service and honest people got thr business done .I would describe buy another vehicle there when choosing my next transportation on the north side of Houston

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Shopping Experience

I went (twice) to test drive a Lexus IS 250 (Rebuilt Title. Excellent experience across the board. Even though I ended up buying a different car elsewhere, I highly recommend this dealership. I have dealt with some really bad customer service on my car finding journey. Car Stars, however, was great!

Great Shopping Experience

I went (twice) to test drive a Lexus IS 250 (Rebuilt Title. Excellent experience across the board. Even though I ended up buying a different car elsewhere, I highly recommend this dealership. I have dealt with some really bad customer service on my car finding journey. Car Stars, however, was great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Bought another car!!!

I am so happy and satisfied they really helped me out n I got what I wanted I want to recommend anybody looking for a vehicle to come to Car Stars they will hook you up just like they did me

Bought another car!!!

I am so happy and satisfied they really helped me out n I got what I wanted I want to recommend anybody looking for a vehicle to come to Car Stars they will hook you up just like they did me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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