Reviews
Thank you Diane
My salesperson Diane went above and beyond to make sure I had a great buying experience. I love my new vehicle, but look forward to working with Diane again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’ll be sure to let Diane and our Team know how pleased you were with your experience here at Fields Volkswagen, thank you! It is always a great pleasure to serve your automotive needs. We look forward to the opportunity to better serve you in the future. Kind thanks, Steve McDonald, General Manager.
Fantastic experience
The sales staff made everything perfect. Great car at a great price. Great selection. You can't go wrong doing business here!! Could not recommend more.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That's what we like to hear, BossMan, thank you! I'll be sure to share your wonderful feedback with our team. Congratulations on your vehicle! We are always delighted to serve your automotive needs. Best Regards, Steve McDonald, General Manager, Fields Volkswagen of Daytona.
Diane is the Best
This is the 4th vehicle that we have bought or leased from Diane Karel. She is the reason we always come back to Fields of Daytona. Thank you Diane! If you are looking for a vehicle in the Daytona area or anywhere in Volusia or Flagler Co,go see Diane. She is the Best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, congratulations on your fourth vehicle with us, PloutzM! We sincerely appreciate the continued business over the years. I'll be sure to touch base with Diane and share your great feedback with her. Thanks for making Fields Volkswagen your automotive choice. It's really our pleasure serving your automotive needs. Kind Regards, Steve McDonald, General Manager.
My experience with Fields was excellent !!
I was involved with the VW diesel TDI recall. My husband and I decided to go with the buy-back deal. Our salesperson was Diane Karel. She walked us through the process step by step and had the expertise to do that. Diane also had excellent knowledge of all the vehicles on the lot and we chose the VW Passat. Diane is an excellent in her workmanship in Fields VW and we believe she should be recognized as a great asset to this dealership.The Passat is a great car and we are very happy with it !! Financing was easy and everyone in the showroom was courteous.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Shifra. I'm delighted we could turn this situation around for you! We truly appreciate your kind words about our staff. We will be sure to let our team know that they made an impact on your visit. We look forward to serving your automotive needs in the future. Warm Regards, Steve McDonald, General Manager, Fields Volkswagen of Daytona.
How does this location have extra stars? Fraud and Dishonest
I bought my VK from here. They are nice when when you were purchasing the car but as soon as you leave, everything goes downhill. People are absolutely rude and will not help you with anything if you need them. They sold me a gap insurance telling me I can cancel if i want, but when I called to cancel, they keep ignoring and never responded back. My statement's balance did not match the amount we agreed upon, I have been emailing and calling them for months, but to no avail. I would never recommend this dealership to my worst enemy. The few times I finally got to speak to someone, people were rude and just unhelpful. I regret buying a vehicle from this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I am very disappointed to hear that you found our service to be below your standards. We would like to know more about your specific encounter. Please contact me so that I may personally address your issues and resolve any outstanding matters to restore your faith in our dealership. You may reach me via email at smcdonald@fieldsauto.com or by phone at (386) 523-0500. Kind Regards, Steve McDonald, General Manager, Fields Volkswagen of Daytona.
2 bad experiences! Beware!
I purchased a Volkswagen diesel in 2015 and three weeks after I purchased the car I received a letter from the service center at Fields VW in Daytona Beach letting me know of all the issues that they caught while inspecting the car but didn't bother to fix. One of the issues caused the front right tire to wear extremely quickly and when the tire tread got down far enough it caused a massive wobble. They were not willing to work with me and it shows that they will not do repairs to a used car because it will make the price of the car go up. Luckily because of the Volkswagen diesel scam they will be buying the car back plus giving me extra cash I have an appointment set for March 25th 2017 to sell the car back and I was told that they would hold a car until my appointment if I found one on there lot that I wanted to buy. So I searched online and found a car went and test drove it today and I like the car. I was willing to put a deposit down so they would hold it when the sales manager told me that they would not hold the car for me and I needed to buy the car today.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave feedback about your experience at our store and more importantly, bringing this to my attention. Customer service is our top priority, and I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (386) 523-0500. Again, my apologies for the situation, and I look forward to speaking with you. You may reach me via email at smcdonald@fieldsauto.com or by phone at (386) 523-0500. Sincerely, Steve McDonald, General Manager.
They'll do anything to make a sale.
I bought a used Jetta from Fields Volkswagen of Daytona in September 2016. When purchasing the vehicle, I was told that it was fully maintenanced and I would not have to bring the car in for another year (12 months or 10,000 miles). I signed all of the paperwork regarding the inspection of my used car, noting that nothing was wrong with the car. As I pulled into my driveway at home for the first time, I noticed that there was a small crack in the windshield, which has now begun to spread. Can't wait to replace it! About a week later, we had a heavy, Florida rain for which I was on the highway for, I turn on my windshield wipers and they're completely worn out, consequently, I had extremely low visibility and had to pull off the highway until it finished raining and have them immediately replaced. About two months after owning the car, the service light comes on for regular maintenance. I called the dealership to complain, because I was originally informed that it would be 12 months/10,000 miles before I had to perform regular maintenance on the car. The dealership did nothing to rectify the situation, so I took it to another dealership who did some digging on the car's maintenance history. The car was serviced at 6,000 miles with the original owner and then never serviced again (I purchased the car at 13,000 miles on the odometer). That cost me $366. Not only will this dealership do anything to make a sale, they don't ensure that their used vehicles are safe before selling them. Nor do they care about rectifying the misinformation that their salesmen spew. Would not recommend for purchasing used cars.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I hope this note finds you well. I certainly apologize, on behalf of our organization, for this bad experience - it sounds like it went from bad to worse. This is very disappointing to hear, but we hope you will give us another opportunity to make it up to you. Please feel free to reach out to me, as I would appreciate the opportunity to discuss this situation personally and work to restore your faith in our organization. You may reach me via email at smcdonald@fieldsauto.com or by phone at (386) 523-0500. Kind Regards, Steve McDonald, General Manager.
Great experience!
If you are looking for a new or used car, you should come see David Diaz. David was very efficient and knowledgeable. He made my buying experience a very pleasant one! Thanks again David!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to review your experience with us! We will certainly let our team know how pleased you were with your experience and pass the kudos along to Diane and share with our team. We are always delighted to serve your automotive needs. If there is any way we may further improve on your experience, please let me know. Best Regards, Steve McDonald, General Manager, Fields Volkswagen of Daytona.
David Diaz was a very knowledgeable and courteous salesperso
The the salesman David Diaz was very knowledgeable and courteous would recommend this dealership to anyone Pleasant dealership from the beginning to the end no pressure it's a 10 star
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Aloha Joe! We are delighted to serve your automotive needs. It's great to hear you enjoyed your experience "beginning to end" at our dealership. If there is anything else we may do to heighten your ownership experience, please give me a call or drop by my office the next time you stop in. Fields Matters Because You Matter! Sincerely, Steve McDonald, General Manager.
Awesome experience!
We worked with Adam, Michael and Joe to purchase our 2016 Beetle Dune. Salesman and Sales Manager, Adam and Michael worked to provide information for us - over and above the usual car specs. We appreciated the fact that they were willing to pursue all avenues to provide us with our (likely) unusual equipment request! They were experienced and knowledgeable about VW products and the car buying environment. They treated us with courtesy and respect. We happily purchased our new car from Fields at what we thought was a fair price. We would like to mention Joe who stayed late to finish with the paperwork.... and service who made sure our new car was detailed before we drove home! I would buy from Fields again and recommend enthusiastically!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is definitely great to learn! Please don't hesitate to make me aware if there is any manner in which we may additionally supplement your current or future experience with us. Kindly, Steve McDonald, General Manager, Fields Volkswagen of Daytona.
