Lexus of Sacramento

I absolutely loooove my car!!! After driving a sedan for many years, it’s niiice sitting higher.🤩 I purchased my car using the Driveway app. Destinee from Driveway was sooo incredibly helpful guiding me every step of the way!! I wasn’t sure where my car was located within their approved dealership and was thankful that it was a local dealership. Once the details for the sale were finalized, I was notified that it was at the Lexus dealership in Sacramento. Thankfully, it was close to me so I didn’t have to pay the shipping fee. At the dealership, I was greeted by one of the salesman named, Robert. He escorted me to the car and I checked everything out. I was impressed with fact that the car was thoroughly serviced. This gave me peace of mind that I was driving off with a fine-tuned car! I had to drive over 70 miles back home! As much as the entire process went smoothly, there are some things that are disappointing: 1) I thoroughly reviewed the information the dealership provided on the specs of the car; exterior and interior. I specifically needed to know that it had the cargo cover being that I live in the City and wanted to make sure items in my cargo area was hidden. The specs stated that it was included. Yet when Robert opened the back area, I noticed that the cargo cover wasn’t there. I asked about it and was told it didnt come with the car. I shared that I read the spec information and it stated a cargo cover. He asked if I saw the cover in the pictures and I told him that I did not, but read that it was included. At the parts department, I inquired about the cost of one and it was over $1,000! After paying a deposit and downpayment, that’s the last thing I wanted to pay for. Robert was helpful in locating the part number, however, now this is something I need to find. 2)After driving off the lot, I went to a store and when I turned off the car, it said… low key battery. I am puzzled because Robert didn’t mention that being he had the key fob and started the car and tuned it off. 3)The door handle on the driver’s side door is loose. This also wasn’t mentioned. When I viewed the car, I entered on the passenger’s side so I had no idea about the fob nor handle. Now, I need to make an appointment with the Serramonte Lexus for the door handle and key fob. Yes, this is a 10-year old car as I was reminded, however, Lexus is all about luxury regardless of the year. All in all, it was great experience! I would highly recommend both Lexus of Sacramento and using the Driveway app!

I made an offer on a car and was told the price is the price. Then I got an email saying the price went down. At this point I’ll take my business elsewhere

Great experience every time. Most recently with Basel. Very respectful and quick with things. Great at explaining as well. Overall amazing dealer and service members :)

Basel was very helpful and nice and respectful person . Thank you for his time and kindness.

Lexus of Sacramento has excellent service. I was helped by Homer, who very professional and courteous.

I had a great experience at this dealership. Cyole B. was extremely helpful, polite, and professional throughout the entire process. Everything was handled smoothly and efficiently. The dealership itself was very clean and welcoming. Highly recommend!”

Brought my Lexus in for 1 year maintenance and waited for the car, it was done faster than expected. Everyone was so nice and helpful.

Lexus of sacramento has the best service. Angel was very helpful and accommodating. Customer service is excellent. Very fast transaction. Highly reccommended.

Easy and quick. Great experience. Grace was awesome. Got us in and out with the deal we wanted

Here’s a polished review you can post for Grace at Lexus of Sacramento: ⸻ ⭐️⭐️⭐️⭐️⭐️ 5-Star Review I had an outstanding experience working with Grace at Lexus of Sacramento. She was absolutely awesome to deal with—friendly, professional, and genuinely committed to making the entire process easy and enjoyable. This was hands down the best service I’ve ever had when buying a car. Grace went above and beyond at every step, and I couldn’t be happier with my experience. Highly recommend asking for her!