Mike Rezi Nissan Atlanta

I am writing this letter to commend Ashley Whitford, Owner Loyalty Manager at Mike Rezi Nissan, for the outstanding customer service she provided during a recent issue I experienced with my vehicle. I purchased a 2016 Mercedes from your dealership, and after only a week of ownership, the car began having problems. The check engine light came on, and the vehicle felt as if it did not want to pull. I reached out to the dealership several times in hopes of speaking with a salesman or manager, but unfortunately, I did not receive a call back. After a few days, AJ contacted me and asked me to bring the vehicle back so it could be sent to the service department. After the car was there for about a week, I received a call explaining that the vehicle carried a 30-day/1,000-mile warranty, which had expired since the car had reached 1,600 miles. I was frustrated and asked to speak with the store manager, and that is when I was connected with Ashley. From the very beginning, Ashley demonstrated professionalism, empathy, and true dedication to customer satisfaction. She carefully listened to my concerns, explained the situation, and then went above and beyond to resolve the issue. Although the warranty had technically expired, Ashley assured me that, out of good faith, the dealership would perform a one-time goodwill repair. She acknowledged the difficulties I had gone through, including the fact that I had to bring the car back from Alabama, and she made the process as smooth and stress-free as possible. Because of her commitment, compassion, and willingness to help, what started as a stressful and disappointing experience turned into a positive one. Ashley showed me that customer loyalty and trust are a true priority at Mike Rezi Nissan. I am forever grateful for her support and the excellent service she provided. Ashley is truly an asset to your team, and I want to thank her for her professionalism, her patience, and her willingness to go the extra mile. It is because of employees like Ashley that customers feel valued and choose to continue doing business with your dealership. With sincere appreciation, Antineekia White

I've been with the Nissan dealership and service unit for more than 15 years now I've purchased two brand new cars within that time and I've always been pleased with the courteous and professionalism that the staff render whenever I visit which is quite a bit because I'd like to stay on top of suggested service for my vehicle My service advisor for the past 2 years has been Israel and also the long-term supervisor of the actual service area Leslie always give courteous and professional as well as knowledge assistance to my needs I'm very very pleased and I don't let anyone else service my vehicle I always take it back to Mike Rezi Nissan very nice dealership on the Nalley Way in Doraville, Georgia. Kudos to the staff !!!!!

This is my second car I’ve purchased in 3 months from Mike Rezi. Both were first class experiences. Sonny did a great job making us feel we found the perfect car.

Very good service, fast and efficient. Good lighting and music. Car is very good quality.

Kevin was amazing, went above and beyond and I highly recommend him if you are looking for a great deal and someone who is honest

Oil change, tire rotation, filters and wipers changed out. All completed timely and correctly; all dealership personnel were professional and helpful. Have always been well taken care of at Mike Rezi Nissan.

Our experience was excellent. Z made our transaction and experience extremely pleasant. Our time spent was minimal but the level of customer service was above and beyond. Highly recommended.

We came to the dealership on a Sunday to check out a 2013 Acura RDX. Steve and the finance team was very helpful and got me into this vehicle.

Patel is very professional, knowledgeable, helpful in finding my car. He is very patience and humble. I recommend to reach out him if anyone in car hunt.

The experience was good. I purchased the car from Zade. They gave me a good discount. Good price and the service was fast and easy thank you. I’ll be back again.