Larry H. Miller Casa Chevrolet

I have been calling and trying to get the service department to fix my recall that they keep sending letters about and they won't return my calls or schedule an appointment I have been trying to get this done for almost a year now!!!!

I purchased a new car a month ago with a trade in they are supposed to pay off. They told me it was going to be payed off 2 weeks ago and still not payed off. The sales guy is not answering my text and finance and accounting do not answer the phone. Now I have a payment due for a new car and my trade in I no longer have. I live out of town and guess I need to go drive there because nobody can help me out or tell me what the xxxx is going on. Very frustrating and stressful!!

Had a terrible experience. Had to return immediately to the dealership upon supposed completion of repairs; they didn't even bother to test drive the vehicle before telling me it was done so had to go right back. Service tech would not return my texts inquiring when the repairs would be done; had to show up in person just to get the vehicle up on a lift in the garage. They threw away a piece of my wiring harness and didn't bother to tell me so have to do additional work to replace what they cut out. Will never buy another Chevrolet after this experience.

I traded my truck in, over a month ago. And still haven't been paid the 20k they owe me. They are scammers.

Charles Kimbel is a Top Notch Service Manager and has been a pleasure to deal with where my vehicle is concerned,also Aron Bingham General Manager Stood behind the dealerships word to address my issues. Thank You Both!

I bought a ford fusion hybrid from this dealership and the very next day I tried to take it back telling them it was making a horrible noise and wasn't working right. They said it was nothing that it's supposed to sound that way. I tried to tell them there is something wrong with it and they wouldn't help me. So I left a review on Google about them and then they contacted me said they would help. I told them if I could get my down payment back or at least get a car that works that I'm able to drive. They took me into an office 3 men sat around me and made me feel very uncomfortable and I told them I wanted a different car or my down payment and they said I'm not getting nothing that I'm stuck with that car I can't drive. When you buy from a dealership you expect to get a car that works not one that you have to get fixed. I made a huge mistake buying a car from them they are bully's they don't care about their customers at all they made me feel horrible. I need a car in tired of walking and paying for Uber and taking the bus. This is the first time I was able to get a car on my own and now they took my money from me and sold me a car that needed a transmission and won't even let me get a different car or my money back. I just want to have a car I can drive. They acted like they cared but they don't they could careless about the broken car they sold me. I have a car I can't drive. So it's back to walking and the bus. This is horrible they should at least give me my down payment back since I told them since the beginning that the car wasn't working right. It was making a horrible grinding noise and losing power.i was on the freeway and lost power I could have been in a horrible accident because of their car but they didn't care. It's sad how they treated me. I have to probably get a lawyer but I don't have money to get one. They know they are taking advantage of people and don't care. I lost my husband in March he was a disabled vet and I need a car. I thought I was getting a good car but turns out I got taken advantage of. How awful my husband fought for their rights and all they want to do is screw people over.

Took truck in to get diagnosed. They told me it was a part that I had already replaced. Let them work on it. Did not fix the problem. They scammed me!

Larry H. Miller on Lomas in ABQ NM. I had my 2002 Cadillac Escalade serviced recently .I was told after i paid the $160.00 for the diagnosis that something was wrong with my battery and it would cost $500.00 to repair it, I paid it and my car is still vapor locking . I brought the car back because this did not fix my problem, my car is still vapor locking when it get hot. The technician repaired stuff that he said was causing my car to vapor locking; but now $2100.00 later my car is still vapor locking. Now I'm being told I need a part that is no longer being sold. I found the part, and then I was told they don't use after market parts. I just want my car repaired or part of my money back, minus labor. I was told there was nothing else they could do but they was not going to give me some of my money back, I asked for their corporate office and was told they don't have the number. I have spent over $2600.00 dollar and my car is still vapor locking . what can i do about this, I feel like they just robbed me. Has any one else had to deal with this if so let me know.

Our Service Advisor AJ was excellent! He kept us informed about the status of our vehicle and provided exceptional customer service! If I could I would give him ten stars, I Would!!!!!!! Thank You AJ

I recently had my 2024 Trax served and Richard in service was Awesome, polite and very professional. Thank you Casa for employing such fantastic staff such as Richard. Five stars