Reviews
jake Sweeney Buick gmc Lebanon Ohio. Went to buy a truck...
jake Sweeney Buick gmc Lebanon Ohio. Went to buy a truck sit down to discuss prices. I brought it up online price. MRSP was listed and also a price. They came back with 5000 dollars over mRSP and wouldn’t use any discounts. Asked how come they wasn’t honoring their price listed. Said they didn’t have to. How I don’t know how it’s legal to advertise a price and they can say no we decided it’s 5000 more. Thought bubba was going to blow.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Worst dealership I've ever been to 1st time buying a car...
Worst dealership I've ever been to 1st time buying a car last time buying a car there they even told me I can never bring my leased vehicle back to them for any kind of service because of the problems that they cause
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Buyer beware. The price they list on line may not be...
Buyer beware. The price they list on line may not be close to the price they quote you once you get into it. A supposed disclaimer at the bottom of their listings leaves much to be desired.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We had a great experience
We always feel welcome at De Lords. Our salesman, Logan Henderson, was friendly, enthusiastic and very helpful. He was very patient in explaining all the features of our new purchase . We really like our Ford Escape.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Just bought a new Buick Encore from Tim Long. Wow! Great...
Just bought a new Buick Encore from Tim Long. Wow! Great salesman, no pressure, bent over backwards to find the car color and price! I’d give him 10 stars if I could!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership
Salesman Jason Vaughn was very helpful in the lease purchase of my new ST5 Cadillac. I love this dealership this was my second purchase from Bill Delord and will continue to purchase from them. They are very good taking care of the customer. They go beyond the normal to make sure their customers get the very best of everything.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
Great experience, all the people I dealt with were professional, friendly, and helpful. All in all I would highly recommend the salesman, and management I worked with, and the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Happy Camper
Logan Henderson was my sales person on my purchase of my 2019 GMC Sierra. Logan was very knowledgeable from the git go on what fit my needs with price I was willing to spend. He was not your typical sales person b s ‘er he conducted himself as stakeholder in his dealership. Upon delivery he was beyond courteous not only on the delivery,but his willingness to help set everything up and showing me all the latest features and functions was gold star. I have purchased probably 15 plus new vehicles in my life and can honestly say he was the best I’ve ever have dealt with the dealership is lucky to have him on the team. Now I just hope the service dept can be at the level when I need them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Easy from start to finish
Ron Morris never was anything but professional. Meet me outside in the cold. Friendly from the start,not phoney. Ask what I was looking for didn't try to show me something else got the keys and off we went. He kept in touch no high pressure, worked with me on the price,then helped show me all the workings of the truck after the sale. I have recommended Ron and the dealership a lot. Thanks again!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Service
The Salesman was very friendly and did not pressure me at all, the managers were very polite and the owner came up and personally thanked me for being a customer, felt like family
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car