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Viva Chrysler Dodge Jeep RAM FIAT of Las Cruces

(317 reviews)
Visit Viva Chrysler Dodge Jeep RAM FIAT of Las Cruces
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm 8:00am–5:30pm
Sunday 11:00am–5:00pm Closed
New (575) 222-2243 (575) 222-2243
Used (575) 222-7370 (575) 222-7370
Service (866) 751-5999 (866) 751-5999

Reviews

(317 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Viva Chrysler Dodge Jeep RAM FIAT of Las Cruces from DealerRater.

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Purchased a new vehicle

Excellent service from sales Brandon, to finance manager Chris, to good food grilled by Chuy. Friendly and polite personnel, process was fast, recommend this dealership, if looking for great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Pre owned Camaro

Had a great experience! My first car! Everyone was so Kind! Will be coming back! I will definitely recommend to all my friends and family. Thank you Viva!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Lousy service

I bought my 2012 2500 Ram from Lithia. I have tried several times to get my ram in to address an urgent recall and a rear pinion seal leak which needed to be addressed as well. On two occasions I spoke with a man who advised me that he would have someone call me to address this issue. I have yet received a call back. I spoke with Viva Dodge and was able to get an appointment within three days. Needless to say I will never deal with Lithia again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good experience

Been here for service on my Ram 2500 Diesel several times. I have been pleasantly surprised by the service. No complaints. No feelings of being taken like most places. I only hope they keep the same people with the new owners.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Very good atmosphere

Attendant very courteous and well mannered.waiting area was very suitable for my wait with television and some hot coffee. Showroom was nice to look at also with the new vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Tony was great

We needed to get our vehicle in on short notice. We drive a Pacifica and with 4 kids we were in a bind. Tony got us in, analyzed the problem (bad battery), and had us on our way. Keep in mind, this was after we went to the competitor who told us they were booked for the next 5 days (Tony initially said he was booked too). Great service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great thanks

It was a pleasure buying our new durango at lithia of Las Cruces. This was our second time buying a car at lithia .we have great satisfaction during both occasion.the people was wonderful and the process was easy and smooth.i wouldn't go anywhere else to buy a car as long I'm still in Las Cruces. I service my cars here and the people at the garage specially Toni are magnificent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

What I wanted

Marlin was the best. He took us around and showed us the Durango and journey. He was knowledgeable and super friendly. Isaac was amazing as well and took very good care of us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Lynny6! We here at Lithia are always trying to provide the best customer experience to everyone that walks through our doors, we look forward to seeing you! Thank you again and welcome to our Lithia family!

Outstanding!

Marlin did an outstanding job getting us into a vehicle that works for us. We were not pressured into buying and that says a lot about this dealerships commitment to the customer. Definitely will be going back for our next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Rob! We do appreciate the kind words that you gave us! We are always striving to do better and I know Marlin will appreciate your kind words. We look forward to serving you and welcome to our Lithia family!

Excellent service!

Service Department is wonderful! They treat people right! From managers to advisors to technicians, they take care of your vehicle right. Fast and friendly parts and service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Dodge guy55, Thank you for the outstanding review! Our service team takes pride in providing accurate and friendly service to all our customers. If you have any issues we will be happy to take care of it for you. We look forward to seeing you on your next visit!