Reviews
Purchased a new vehicle
Excellent service from sales Brandon, to finance manager Chris, to good food grilled by Chuy. Friendly and polite personnel, process was fast, recommend this dealership, if looking for great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pre owned Camaro
Had a great experience! My first car! Everyone was so Kind! Will be coming back! I will definitely recommend to all my friends and family. Thank you Viva!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lousy service
I bought my 2012 2500 Ram from Lithia. I have tried several times to get my ram in to address an urgent recall and a rear pinion seal leak which needed to be addressed as well. On two occasions I spoke with a man who advised me that he would have someone call me to address this issue. I have yet received a call back. I spoke with Viva Dodge and was able to get an appointment within three days. Needless to say I will never deal with Lithia again.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good experience
Been here for service on my Ram 2500 Diesel several times. I have been pleasantly surprised by the service. No complaints. No feelings of being taken like most places. I only hope they keep the same people with the new owners.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very good atmosphere
Attendant very courteous and well mannered.waiting area was very suitable for my wait with television and some hot coffee. Showroom was nice to look at also with the new vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Tony was great
We needed to get our vehicle in on short notice. We drive a Pacifica and with 4 kids we were in a bind. Tony got us in, analyzed the problem (bad battery), and had us on our way. Keep in mind, this was after we went to the competitor who told us they were booked for the next 5 days (Tony initially said he was booked too). Great service!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great thanks
It was a pleasure buying our new durango at lithia of Las Cruces. This was our second time buying a car at lithia .we have great satisfaction during both occasion.the people was wonderful and the process was easy and smooth.i wouldn't go anywhere else to buy a car as long I'm still in Las Cruces. I service my cars here and the people at the garage specially Toni are magnificent
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What I wanted
Marlin was the best. He took us around and showed us the Durango and journey. He was knowledgeable and super friendly. Isaac was amazing as well and took very good care of us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Lynny6! We here at Lithia are always trying to provide the best customer experience to everyone that walks through our doors, we look forward to seeing you! Thank you again and welcome to our Lithia family!
Outstanding!
Marlin did an outstanding job getting us into a vehicle that works for us. We were not pressured into buying and that says a lot about this dealerships commitment to the customer. Definitely will be going back for our next purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Rob! We do appreciate the kind words that you gave us! We are always striving to do better and I know Marlin will appreciate your kind words. We look forward to serving you and welcome to our Lithia family!
Excellent service!
Service Department is wonderful! They treat people right! From managers to advisors to technicians, they take care of your vehicle right. Fast and friendly parts and service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dodge guy55, Thank you for the outstanding review! Our service team takes pride in providing accurate and friendly service to all our customers. If you have any issues we will be happy to take care of it for you. We look forward to seeing you on your next visit!