Reviews
Made phone contact from out of state.
Made phone contact from out of state. Asked for pricing and I was paying cash with plans to ship. They advertise the ship anywhere. One email which I replied and never received numbers. I told them I would pay ASKING price plus the fabricated Doc Fee but no additional fake fees. I suspect that's why I never heard back. Typical bait and switch on pricing. Pathetic!
Made phone contact from out of state.
Made phone contact from out of state. Asked for pricing and I was paying cash with plans to ship. They advertise the ship anywhere. One email which I replied and never received numbers. I told them I would pay ASKING price plus the fabricated Doc Fee but no additional fake fees. I suspect that's why I never heard back. Typical bait and switch on pricing. Pathetic!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Wasted 1-1/2hrs driving across cleveland during rush hour
Wasted 1-1/2hrs driving across cleveland during rush hour to look at a car that was already sold the day before. Called in the morning to confirm availability and called back before noon to confirm my arrival time and showed up right on time for the manager to say the car had sold the previous day. The guy apologized because "they use a call center" to answer customers?! Not even worthy of a star, who does business like that?
Wasted 1-1/2hrs driving across cleveland during rush hour
Wasted 1-1/2hrs driving across cleveland during rush hour to look at a car that was already sold the day before. Called in the morning to confirm availability and called back before noon to confirm my arrival time and showed up right on time for the manager to say the car had sold the previous day. The guy apologized because "they use a call center" to answer customers?! Not even worthy of a star, who does business like that?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Very friendly, efficient, and a comfortable space to
Very friendly, efficient, and a comfortable space to wait, and didn’t have to wait very long. Explanations were clear.
Very friendly, efficient, and a comfortable space to
Very friendly, efficient, and a comfortable space to wait, and didn’t have to wait very long. Explanations were clear.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ryan found the exact Nitro yellow Chevrolet Trax I was
Ryan found the exact Nitro yellow Chevrolet Trax I was looking for. The buying process was easy. The finance process was easy too. Very happy.
Ryan found the exact Nitro yellow Chevrolet Trax I was
Ryan found the exact Nitro yellow Chevrolet Trax I was looking for. The buying process was easy. The finance process was easy too. Very happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Went to look at a truck, when they came back with numbers
Went to look at a truck, when they came back with numbers it was $2500 more than the advertised price. Classic bait and switch. Avoid this dealership at all costs.
Went to look at a truck, when they came back with numbers
Went to look at a truck, when they came back with numbers it was $2500 more than the advertised price. Classic bait and switch. Avoid this dealership at all costs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Unable to get us financed Went to another dealership
Unable to get us financed Went to another dealership and got financed the same day
Unable to get us financed Went to another dealership
Unable to get us financed Went to another dealership and got financed the same day
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I had to wait over two hours for and oil change.
I had to wait over two hours for and oil change. I understand they are busy and I also had a tire repaired. I think maybe I should factor in that they do a 30 point inspection.
I had to wait over two hours for and oil change.
I had to wait over two hours for and oil change. I understand they are busy and I also had a tire repaired. I think maybe I should factor in that they do a 30 point inspection.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Salesman was good and somewhat knowledgeable, when we sat
Salesman was good and somewhat knowledgeable, when we sat down to work out finance and price I realized they were charging me extra because I had my own financing already. I was really upset after talking with other dealerships to find that they did not charge extra for that. For that reason I will probably never go back to a serpentine dealership in the future.
Salesman was good and somewhat knowledgeable, when we sat
Salesman was good and somewhat knowledgeable, when we sat down to work out finance and price I realized they were charging me extra because I had my own financing already. I was really upset after talking with other dealerships to find that they did not charge extra for that. For that reason I will probably never go back to a serpentine dealership in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Internet sales rep was unresponsive to my inquiry.
Internet sales rep was unresponsive to my inquiry. Several sales reps sent emails - no consistent individual, poor follow-through.
Internet sales rep was unresponsive to my inquiry.
Internet sales rep was unresponsive to my inquiry. Several sales reps sent emails - no consistent individual, poor follow-through.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great service personnel Really professional Doesn't
Great service personnel Really professional Doesn't take forever to get work completed Thank you
Great service personnel Really professional Doesn't
Great service personnel Really professional Doesn't take forever to get work completed Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase