Reviews
Justine has been great!
Justine has been great! Great customer service, great facility, great vehicles. The service department is very good, and efficient. We’ve had no issues, and we’re on our third Subaru!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're happy to help and look forward to seeing you again.
My visit was very efficient.
My visit was very efficient. The check in process was much faster than Walser Subaru especially to obtain the rental. Michael was fantastic. I was slightly disappointed I was charged $100 when no work was done. I understand the technicians reviewed my car and spent time on that. I wish a credit could be applied to another visit or something. I am calling it my $100 car wash.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great customer service , informative technicians,
Great customer service , informative technicians, comfortable atmosphere , and apps that keep me updated on what is happening with my vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Golfgalmel, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Bloomington Subaru
Everyone from the receptionist to the salesman seemed
Everyone from the receptionist to the salesman seemed completely indifferent to selling a car or friendly service. After over an hour of signing papers and waiting For the keys, I finally walked over and got myself a beverage. This will not be my last Acura but it will be my last Acura from your dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We appreciate the opportunity to hear about areas of improvement. Guest satisfaction is our priority, and would like the opportunity to discuss the matters with you. Please contact our General Sales Manager at (952) 885-4100. Thank you.
Nice facility, however sales staff is deficient and not
Nice facility, however sales staff is deficient and not all that interested in customer needs. I would like a do-over with interested knowledgeable salespeople who were interested in my requirements. Of course, the lack of a representational test drive vehicle was a negative too. Just not a satisfactory experience. All promo about Subaru's charity giving does not make up for unsatisfactory people on the ground.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We are sorry to hear your experience has not been up to your, or our, standards. Please reach out to our General Manager so he can help resolve your concerns. You can call Charlie at (952) 885-4100. Thank you!
Great experience.
Great experience. Ordered a vehicle. Got exactly what I wanted. Everyone was warm and welcoming and I felt appreciated as a customer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us a review, Shelia! We are so glad you had a positive experience and that we could help you get into the right car. We hope to see you back for your first oil change!
First time at the dealership, was a good experience, no
First time at the dealership, was a good experience, no issues or surprises in the billing or with the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tony253, thank you for your high star rating. We're happy to see that your experience with us was excellent! We want all our customers to feel this way when leaving our dealership!
Fast easy to work with, really enjoyed the convenience
Fast easy to work with, really enjoyed the convenience and snacks in the entry area
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Marquardt.andrew, we are very happy to have provided you with such a positive experience! Thank you so much for choosing Bloomington Subaru as your first choice for service!
Michael is a top performer - sets the example for a
Michael is a top performer - sets the example for a positive customer experience for any service department. Listens well, friendly, informative
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Bloomington Subaru!
Acura $2002 CL Type s.
Acura $2002 CL Type s. I was treated nicely by cliff but extremely disappointed with the results. I was charged over $500 to be told that the wires engine wires were damaged and could not be repaired. That they had been damaged chewed up by rodents. After I got the car home I looked at wires and found them to be cut evenly not chewed up and that some of the parts that were taken apart were not reassembled. I was able to unplug the wires and have them repaired for less than $100. Did not need full engine wiring harness previously told.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair