Lugoff Chevrolet Buick GMC

Came in and saw Ray. New salesman and I’ll be back. Very knowledgeable and helpful.

Stay away my car is there for 3months for a timing belt they lie to your face stay away

PJ was great he carried on a conversation with me his skill was good also

We bought a 2025 GMC Sierra this weekend and Robbie and everyone at Lugoff GMC was great to work with. We will be going back there again for our next vehicle!

I brought my vehicle in on Thursday, July 3, 2025, and picked it up later that same day. I was told the issue had been resolved. However, by Friday, the same problem I initially reported was still occurring, even after I paid $514. I returned the vehicle on Saturday morning and informed them that the issue had not been fixed. After not resolving the issue during the initial diagnostic, I’m now being quoted an additional charge of over $350 for further diagnostic time—on a problem that should have been properly addressed during the first visit. At this point, I’m out $514, and my vehicle still has the exact same issue I originally reported when I scheduled the appointment and checked it in.

Drea, was a great sales rep. She was very informative, very knowlegeable and ready to assist/accomodate my vehicle needs. If you're looking for great customer service, someone who's knowledgeable and actually care about meeting your vehicle needs, please see Drea, you WON'T REGRET IT!!

We were having issues while driving thru South Carolina and looked up the closet dealership from the highway and it was Lug off Chevrolet. Dropped the truck off with transmission issues and rented a car back to Ga. Brain said they diagnosed the problem as a transmission sensor and gave us the price of $2800.00 dollars I approved repair. Days later they said it needed a new transmission at the cost of $7700.00 and I asked if the $2800,00 would be credit to the cost of a new one and they said no. I argued they miss diagnosed the problem and why should I trust their word now, Decide to go and tow our vehicle back to Ga and had a Chevrolet dealership in Greensboro replace the transmission with the same GM trans with warranty at $6400.00. I do not recommend using them for service.

We recently purchased a new 2024 Buick from this dealership. Marcus Taylor greeted us as we pulled up at the business. He was there for us through the entire test driving, selection and sales process. Marcus was very professional and helpful. He made a usually stressful process so much easier for us.

Only in it for the sale, once they get it over with you see the staff stand around joking about how they "convinced" someone into a car they weren't exactly looking for. These are the basic form of conman/salesman. Stay away

One-Star Review: The Worst Customer Service Experience at Lugoff Chevrolet Purchasing a car from Lugoff Chevrolet on December 5 has been nothing short of a nightmare. Their unprofessionalism, lack of communication, and outright arrogance have left me beyond frustrated. 1. Missing Documents: Inexcusable Negligence The night I bought my car, I left without being given any of my purchase documents, as we were waiting on the check to come in the mail. Two days later, when I returned to finalize payment, I still didn’t leave with all the paperwork I needed. (Turns out this is my fault because, as they told me tonight, “every customer leaves with all the documents,” and if I am now missing one, they would help on Monday since tonight is Saturday.) I didn’t discover this issue until I tried to process a warranty refund for the vehicle I traded in—only to learn that critical documents were missing. 2. Almost 2 days of Ignored Calls and Emails I began contacting Lugoff Chevrolet at 10 AM on Friday, leaving a message with someone who promised the finance manager would return my call within 15 minutes. They told me he was “finishing a meeting.” By 2 PM, I had heard nothing. Over the next two days, I called a total of 11 times (many of which were unanswered), left multiple voicemails, and emailed my sales representative, PJ. Despite assurances that I would receive a callback “in a few minutes,” no one ever followed through. 3. Asante: A Masterclass in Arrogance and Gaslighting- When I finally spoke with Asante, the dealership’s “sales manager”, the situation went from bad to worse. Asante was condescending, dismissive, and more focused on defending himself than solving my problem. Despite proof of our previous text messages, Asante bizarrely insisted we hadn’t interacted before. When I expressed my frustration at waiting for him to do his job, he took offense, claiming I was “threatening him” simply because I told him he was useless. This led to him saying “I don’t know who he is”, yada yada. He tried to insinuate that by me telling him I would come to him the store, that I was threatening him. Asante is useless with customer care or support. Asante, knowing I have been waiting for days, left me on hold tonight for 7 minutes. I had to call back after being on hold for seven minutes to get the opportunity for the encounter I am describing tonight that luckily I recorded. If Asante feels "threatened" by being called out for his incompetence, he should rethink his role in customer service. Instead of owning his mistakes, he spent the entire conversation trying to establish his dominance, telling me things like “You don’t even know who I am” and insisting he was the only person who could help me—while refusing to actually do so. 4. The Finance Guy: Refusing Help and Hanging Up on a Paying Customer- The lack of professionalism didn’t end with Asante. When the finance team was finally put on speakerphone, another employee—whom I’ll refer to as the “younger finance guy with a child on the way”—displayed equally appalling behavior. After wasting my time reiterating excuses and offering no solutions, he sarcastically told me I’d been “pleasant to deal with.” When I asked for the general manager’s contact information, he flat-out refused, telling me the only number I’d get was the dealership’s main line. He then picked up the phone, sarcastically said, “You’ve been really pleasant to deal with,” and hung up on me. Let me be clear: I called repeatedly, left messages, and waited patiently for almost 48 hours, only to be dismissed with smug sarcasm and disrespect. For a paying customer to be treated this way is outrageous. 5. Jimmy in Finance: Excuses Over Accountability- Jimmy, the other finance team member involved, was no better. Rather than taking responsibility for the missing document, he rattled off excuse after excuse, telling me he was “too busy” working on back-to-back deals to answer phone calls for 16 working hours straight. Acc