Reviews
Service was great, I was in earlier than what my
Service was great, I was in earlier than what my appointment was, they checked me in, got me a loaner and I was back 3 hours later. I have always enjoyed servicing my car at Lexus, great customer service from the crew.
Service was great, I was in earlier than what my
Service was great, I was in earlier than what my appointment was, they checked me in, got me a loaner and I was back 3 hours later. I have always enjoyed servicing my car at Lexus, great customer service from the crew.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Robert Estrada an excellent service rep.
Robert Estrada an excellent service rep. I don’t normally do surveys but he has always explained things so well.
Robert Estrada an excellent service rep.
Robert Estrada an excellent service rep. I don’t normally do surveys but he has always explained things so well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone was friendly and helpful.
Everyone was friendly and helpful. My salesman made sure I was clear on each step as we proceeded and the financial officer made clear of all my options.
Everyone was friendly and helpful.
Everyone was friendly and helpful. My salesman made sure I was clear on each step as we proceeded and the financial officer made clear of all my options.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I I like the communication technology.
I I like the communication technology. They are able to show you exactly the problem and repair costs
I I like the communication technology.
I I like the communication technology. They are able to show you exactly the problem and repair costs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our service writer Daniel very professional and Always
Our service writer Daniel very professional and Always courteous and friendly, nice to work with him, will definitely refer him to friends and family
Our service writer Daniel very professional and Always
Our service writer Daniel very professional and Always courteous and friendly, nice to work with him, will definitely refer him to friends and family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Feel free to reach out to us if you need anything. Have a wonderful day.
If you have to wait for service on a vehicle Lexus
If you have to wait for service on a vehicle Lexus provides a great place to wait. Professional service departments and everyone is well qualified.
If you have to wait for service on a vehicle Lexus
If you have to wait for service on a vehicle Lexus provides a great place to wait. Professional service departments and everyone is well qualified.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My service rep wasn’t there.
My service rep wasn’t there. Robert stepped up and did awesome job. I needed the car back quickly and he made it happen.
My service rep wasn’t there.
My service rep wasn’t there. Robert stepped up and did awesome job. I needed the car back quickly and he made it happen.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Need to offer some incentives to the customer for as much
Need to offer some incentives to the customer for as much as your spending for a Lexus.
Need to offer some incentives to the customer for as much
Need to offer some incentives to the customer for as much as your spending for a Lexus.
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Mont Porter General Manager Lexus of Albuquerque rporter@Group1auto.com
We purchased our car here and will continue to take it in
We purchased our car here and will continue to take it in for regular service. Daniel is always great to us!
We purchased our car here and will continue to take it in
We purchased our car here and will continue to take it in for regular service. Daniel is always great to us!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Our Lexus salesperson, Chuck, provided excellent and
Our Lexus salesperson, Chuck, provided excellent and outstanding service.. We appreciated his expertise and kindness.
Our Lexus salesperson, Chuck, provided excellent and
Our Lexus salesperson, Chuck, provided excellent and outstanding service.. We appreciated his expertise and kindness.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Gail, thank you; we appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lexus of Albuquerque!