Reviews
Write a reviewCurrently experiencing some of the worst customer service
Currently experiencing some of the worst customer service we have ever dealt with! Our family is getting stationed over seas within the next few weeks. We purchased a used vehicle from Ciocca Volkswagen of State College on September 10, 2024. USAA, our bank, sent them a Dealer's Funding Request Form that day. It's 2 pages that the dealership fills out with the vehicle information and emails or faxes back to USAA to which a check will be sent immediately. Ciocca has yet to do this! We have called daily, left voice messages, and emails with anyone we can in order to pay for this vehicle! WE ARE BEGGING TO PAY YOUUUUU! Why the rush? I mean, we are driving a vehicle around for "free"...but we need to ship this vehicle to our next duty station THIS WEEK and need either the title or a letter from the bank in order to ship it. We also found out, the vehicle is still registered to the man that turned in this vehicle as a lease! We are beyond frustrated and can not understand how a business would allow us to have a "free" vehicle for an entire month! I can't imagine what other odd business dealings they have going on. Beware!!!
Currently experiencing some of the worst customer service
Currently experiencing some of the worst customer service we have ever dealt with! Our family is getting stationed over seas within the next few weeks. We purchased a used vehicle from Ciocca Volkswagen of State College on September 10, 2024. USAA, our bank, sent them a Dealer's Funding Request Form that day. It's 2 pages that the dealership fills out with the vehicle information and emails or faxes back to USAA to which a check will be sent immediately. Ciocca has yet to do this! We have called daily, left voice messages, and emails with anyone we can in order to pay for this vehicle! WE ARE BEGGING TO PAY YOUUUUU! Why the rush? I mean, we are driving a vehicle around for "free"...but we need to ship this vehicle to our next duty station THIS WEEK and need either the title or a letter from the bank in order to ship it. We also found out, the vehicle is still registered to the man that turned in this vehicle as a lease! We are beyond frustrated and can not understand how a business would allow us to have a "free" vehicle for an entire month! I can't imagine what other odd business dealings they have going on. Beware!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great People
The new staff at VW State College is super helpful! The service manager approached me and thanked me for my business, the GSM helped me locate the right car, the finance guy was great to work with and got my payments right where I wanted them.
Great People
The new staff at VW State College is super helpful! The service manager approached me and thanked me for my business, the GSM helped me locate the right car, the finance guy was great to work with and got my payments right where I wanted them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase