Cranbury Buick GMC

What a weird experience I had. I went to this dealership looking for a car. I tested drove a chevy malibu, when I was going through the vehicle I noticed some problems. The tire had a gash and the back seats cup holder had a lighter, tobacco leaves and a greasy feeling. Not a huge problem but when I brought it up to the salesperson they laughed and stated that the car would be clean and there was nothing to do about the tire. Weird way to act if you want to sell a car, but I'll continue. I noticed that the sticker price was 1,500$ more than the online price. I asked the salesmen how much the out the door price would be. At this point he went and got his manager, which was weird because I just wanted to know what the final price would be. The manager came over and started the conversation stating that the online price was the lowest they could go. Repeatedly saying "you know that's the cheapest". Which was not my question but also not a true statement (online you can see the sale price history and in fact the car was listed for 2000$ cheaper than the in-person price and 500$ cheaper than the online price. Lie number 1. Then the salesmen and the manager try and say, this is a good car it can be gone next week, and you'll miss out on the great deal. I responded by telling them that there are 100's of chevy Malibu's for the same cost and that their car has been in their lot for 75 plus days. Mind you as the conversation goes on, they keep raising their voice with me. Weird if you want the sale. I didn't react how they expected so they tried pressuring me again saying that since tariffs will be taking place on Monday all cars would be going up another 25% so I better act now. At this time, I point out that having different online and in person prices are unethical and they lose it. Yelling at me and telling me that I'm unethical... for calling them out on their shady business practices. Save yourself the time and headache all they care about is your money and not if you're comfortable. Also, they lied about the 25 percent no car went up on Monday as I write this.

Open app Your location Cranbury Buick GMC 2730 US-130, Cranbury, NJ 08512 Car dealer Billy Ates 182 points a day ago I wish I can leave zero stars but google doesn't let me..So I leased a 2025 Hummer X2 from this dealership back in September of 2024, Anthony the sales rep was very helpful, fast forward to a couple months later, the adapter the dealership provided me burned and melted the charging port of my car. My car has been at the dealership since 12/2/2024, and up until a few days ago neither the dealership nor GMC corporate could give me an ETA for the part needed to start the repair. I was told a few days ago that they finally have an ETA for the part now which is tentatively February 27th, which means I won't get my car till sometime in March. Wait it gets better, I rented a car when all this happened because I was told by Mat over at the dealership there were no loaners available, so I asked him to please call me and let me know when one becomes available, of course no phone calls for over a month, when finally I called and asked them for a loaner on January 9th they miraculously had one, not only did they have one but when i got there, they gave me a choice of 3 different loaners when I went there to pick up my loaner...Funny how there was no loaners returned to the dealership for over a month and they had 3 waiting for me when i called and was stern that i am 2k in the hole with my rental (which GMC corporate promised to reimburse me)...anywho now I am being told that I am responsible for about 3-4k in labor and parts because the issue is not covered under warranty... Well I filed a lemon law request with the NYS attorney generals office, because this is totally ridiculous. So my message, as a fellow first responder, to my fellow first responder community, their families and the civilian community, be aware of the nonsense that goes on in this place. Conduct business with caution as if I had any knowledge of this back in September I would not have conducted any type of business with this dealership. I will post this review on various first responder forums giving my first responder family a heads up. And lastly, I welcome the dealership to dispute any part of my review...

Dealership advertised 459 a month zero down. Agreed to 505 a month for 2k additional miles and a black truck. There was no fine print on their advertisement! Sat down with the typical shady finance guy and he informed me the deal was for $5500 down. My credit score is 815. Scam job. My family drove 40 minutes to be lied to and our time wasted!

Do NOT buy a car from this dealership. They are dishonest. We bought a used Chevy Bolt EV, with 17k miles and the battery died the day after we got it home. Although a new battery is under warrantee, It will take at least a MONTH to get a new one. They were dishonest. We asked for our money back and they said NO--we're done with this sale.

Sleazy. These salespeople have turned me off from buying used cars ever again. They nagged me incessantly to sign IRS paperwork that covered them against tax liability while refusing to explain why I needed to sign. They refused to give me the car, even though I had already paid in full, and there was no mention of me needing to sign any supplemental IRA document. When I insisted they explain what this document means for me and my tax liability, they threw their hands up and said "we have no idea what it means, talk to a tax person. You just have to sign it." This paperwork protects them but puts me in danger of losing $4,000. Their flagrant disregard to the details of this paperwork or it's effect on me are astounding. Then when I had questions about my contract, they got hot and defensive and proclaimed the car was sold "as is" with no discussion, which is counter to the contract. The car did not pass state inspection and they claimed they were protected against that in their contract. When I challenged them and quoted the contract back, neither my salesperson Steve nor his boss Yury could explain anything. They stonewalled me, grasped at straws for reasons why they were not liable, then flat out refused to even continue talk with me about my concerns. One area the car did not pass inspection was the tires. I asked about the tires before buying the car, and Steve told me they had just been replaced. Then upon inspection I was told they were threadbare and all four needed immediate replacement. That alone put me back a few thousand dollars. There were also a few pieces missing and chipped off from the windshield wipers. My inspector told me this cannot be a product of wear, but that the dealership must have substituted in old and broken wipers. They told me they had submitted for tags and title, but be warned they do not go through your state's DMV. Their process took way longer than 30 days, with no apology from Cranbury, and no extension for temporary tags. I needed a special exception on my license plate, which they told me I should do once they mailed me temporary tags. But then I was informed that their process actually gives final tags, and they did not submit my special accommodation. The phone calls between people at Cranbury showed that people were not communicating with each other and everyone was confused that different people were telling me different information. My salesperson was incompetent, and didn't know what their contracts or protocols were. His boss was equally as clueless but also very defensive. The other staff at Cranbury were nice but no one seemed to be able to intervene to help me find clarity or resolution.

Worst service department ever, Jack is rude and knows nothing about vehicles, manager Steve useless.

AVOID!! Spoke to rep. Steve and scheduled a test drive. Asked early if any damage to vehicle and they indicated nothing. Arrived in met different person Muhammad, and looked at vehicle. There was significant damage on 3 doors, rust, dents, hood gouges in excess of 4 digits to repair. Muhammad is useless and has 0 idea about sales and should be fired. Spoke to manager next. Then Dealer will hit you with a $2,700 fee on top of the ask price. I've been shopping and purchased at various dealers and this is by far the WORST I ever encountered. Save yourself the time and AVOID!!!

Do not buy from here. They are liars and crooks. I bought a brand new vehicle with less than 100 miles on it. During the test drive we noticed the check engine light was on we questioned it and they informed us it was because it was in demo mode and they would clear the light. They cleared the light and we went forward with the purchase. GMC has since informed us demo mode will not cause the check engine light to be on. The way home the check engine light came on again we called back and they said it was a computer issue and when taking it for a New York inspection at local dealer they can clear it. Upon examining the car the local dealership noted the car was previously worked on, and that because of the condition of the car (signs of stress and parts not in correctly or in wrong place) they would not service it and I had to take it back to Cranbury. When I took it back they said that it needed a part changed (part was a major engine component) and that they would order the part. We checked in on the repair as it had been a while and they said the part had not come in and they would call to try and expedite the part. They had my car for almost a month and finally called me that repair was completed I questioned the car and all they could offer me is a small gmc credit and oil changes. I had to take multiple days off as well as drive the 1.5 hour each way I felt this offer was unacceptable for a brand new car. Since the local dealer said there was evidence of it being previously worked on I questioned why. They informed me they didn’t work on the car and it was a swap with another dealer. I called the previous dealer and they informed me that they noted the problem of the engine issue and ordered the part but the swap occurred before they could do the repair and that they had noted that the repair was not preformed. I called Cranbury with this information and they responded with they were unaware and for me to think about it as they wouldn’t have knowingly taken a broken car, which this is my exact point I wouldn’t knowingly have purchased a broken car but they got to pass on this headache to me and are claiming there isn’t anything they can do unless it’s a buy back at which point it would be considered a used car and they would only give us book value for the used car which would be several thousand dollar lost. GMC informed me it’s up to the individual dealership to buy back the lease or swap out the car so though they said it wasn’t possible it clearly is. The sales manager was nasty to me on the phone and gave me nasty looks when I went to pick up the car they are now ignoring my calls. Upper management has not contacted me at all. I was taken advantage of sold a new car that was previously noted as broken and am not being taken care of after the fact. They had my new car longer than I did and they put more miles on the car than I did. This was an awful experience and they are telling me it’s now my car and they fixed it and they can’t do anything further. Please look else where !! Do not buy from them they do not care about customers they don’t hesitate to lie.

It was ok the people are nice and sweet just the waiting was too long this time

Ready to pick up a vehicle 2 hrs away after making a phone deal with a salesperson. I explained how we were handling our end and I was told I would get a discount. Someone advised I recheck the deal, after speaking to the manager I was told we were not eligible. I explained the deal was set and no one mentioned “exceptions”. This was a “come on” and a scam. Not a way to do business!