Kearny Mesa Chevrolet

Very communicative and help helpful through the buying process. Offer the best prices definitely recommend.

I came into test drive a pre-owned car and Greyson was awesome. Friendly and knowledgeable!

Great experience at the store. I bought my Silverado 1500 from them and they gave me a great deal!

Bait and switch shop. Clearly they list cars for prices below they are willing to sell them. They also add unneeded packages to the vehicle to drive the discounted price back up to MSRP or beyond. I would not recommend. I was a cash paying customer and the only reason I tried to do business with them was the price on the Cars.com ad. Gave me a bunch of xx about out of state paperwork..lol. Don't waste your time.

We purchased a new vehicle recently. The car itself is fine, but the buying, delivery, and post-sales experience at Kearny Mesa Chevrolet was awful. Either sales reps and front line are not empowered / incentivized to solve problems (management issue), or they seem to not be able to (also a management issue). Three examples of specific issues: 1. We had a paperwork issue with the purchase where it seems like they forgot one contract from the purchase (a big deal!). It's taken multiple weeks to chase down (and counting) with no substantive responses or action plan. 2. Because of an issue with a sales manager being rude and dishonest (ok, maybe I should expect dishonesty) during the buying process, I was told the GM would follow up with me. Weeks later, they claimed to have left a voicemail (they did not), and we still haven't gotten in touch with an empowered manager. 3. I brought my own financing from my credit union, and the dealer put in place temporary financing with GM Financial until they receive the check from my credit union. The dealer confirmed receipt of the check, but I've now tried for multiple weeks (without success) to chase down how GM will release the lien now that the car is "paid off" from their perspective. Based on this type of experience, I recommend you take your business elsewhere.

So close but yet so far! I bought my 2021 Chevy Colorado from this dealership. I live in San Marcos, so Quality Chevrolet in Escondido is 20 miles closer. But your service department called to remind me of my 22500mi service, and you had plenty of availability, so I thought I'd give you a shot. I requested an oil change, tire rotation and balance. I turned down the air filter service because I do that myself for 25% of the cost. Two hours later, the service was complete. I thought everything was going great and you had earned my next service. Unfortunately, while ringing me up, the attendant realized the air filter had been changed. I gave a little smirk and said thank you. That's when the wheels fell off........the attendant asked if I would mind covering the parts cost. I declined noting that autozone has the part for half the cost. I don't mind him asking. But after I said no, he said that they would take the car back and re-install the old air filter! I told him to stop and get his manager. He remarked, "well, I can't just give it to you." I asked him if his decision made any sense. I told him that the car is done now and that any extra time is an additional cost to me. He said it would only take 5 minutes. I told him that he was going to burn more mechanic time removing it. He said that's okay. I asked him if he was serious about taking my old filter that was probably in the trash and putting it back into my car. I asked him what he would do if it was fluids or other disposables. Would he really opt to recover the fluids? I asked what he was planning to do with the now used air filter once taking it out of my car. Put it back on the shelf and sell it as if it was new? I was shocked and told him again to get his manager. He came to his senses and just rang it up without the air filter service. So how many reclaimed parts does your service shop use? What kind of liability was this guy accepting by attempting to grab a car part from the trash and put it in my vehicle? Did this guy have a brain fart....or is this a culture issue?

Mitchell was a great salesman, helped me get into my custom trail boss and kept me up to date on everything. No other dealership took me serious or would show any effort but mitchell and everyone at kearny mesa chevy . From mitchell to finance to other salesmen talking to me and welcoming me, i know i will go back for my next car!

I went through a buying process on their website to buy a new Chevy Equinox this morning, and I did everything they asked about and made an appointment @10:30 to pickup the car, and when I arrived and told them about everything I have done online with all details in my cellphone, they said we had a problem in our system and the price you got was just wrong, so they gave me a totally different price and much higher with very bad treating I will never trust them again!

Walked in with a printed quote from gm.com through this dealer, after 2 hours of them trying to push the price up 2.5x I walked out. No response after complaining to manager so they must all be OK with this 1970s approach to fleecing customers.

Buying a car "In transit" is code for we need to close the deal before the end of the month. I leased a Bolt on the 26th was told it was in transit and would be here in 5 days, the 31st. I was not given the option to put a deposit only to complete the purchase contract. On the 31st I found out the car is still in Michigan. No updates until I asked what time can I pick up the car. This dealership is shady. I would stay away.