Reviews
Josh listened to all of my concerns he kept me updated
Josh listened to all of my concerns he kept me updated thru the process And he even found a recall airbag And had it installed The detailed team did excellent And my loaner car was ready when I dropped off my Enclave
Josh listened to all of my concerns he kept me updated
Josh listened to all of my concerns he kept me updated thru the process And he even found a recall airbag And had it installed The detailed team did excellent And my loaner car was ready when I dropped off my Enclave
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Send
I could go to any Buick dealer for my service. But I choose to continue to come here Josh and Logan always make sure my vehicle is running properly and safe They are always very Professional and listen to my concerns They make sure when I leave I am satisfied with the service They make sure I have a loaner vehicle when needed
Great customer service at the Sheehy Hagerstown service
Great customer service at the Sheehy Hagerstown service department. I would highly recommend this dealership.
Great customer service at the Sheehy Hagerstown service
Great customer service at the Sheehy Hagerstown service department. I would highly recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My wife took her vehicle in for a liftgate issue, they
My wife took her vehicle in for a liftgate issue, they charged her over $200 just to look at it, including "environmental fees" and "document storage".. We will never take our vehicle there for service. They would rather make money this way than actually fixing the vehicles.
My wife took her vehicle in for a liftgate issue, they
My wife took her vehicle in for a liftgate issue, they charged her over $200 just to look at it, including "environmental fees" and "document storage".. We will never take our vehicle there for service. They would rather make money this way than actually fixing the vehicles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The finance department lies to your face to up sell
The finance department lies to your face to up sell extended warranty! And they don’t have any reputable techs in there service department ! Took truck in for radio not working and they said it was the screen and was bad ? I guess no one there is technically competent in electronics! Took it apart and half the plugs were not plugged in so took it to a shop with a radio tech and the HMI is bad . Stay away from this place they lie and don’t know what they are doing !
The finance department lies to your face to up sell
The finance department lies to your face to up sell extended warranty! And they don’t have any reputable techs in there service department ! Took truck in for radio not working and they said it was the screen and was bad ? I guess no one there is technically competent in electronics! Took it apart and half the plugs were not plugged in so took it to a shop with a radio tech and the HMI is bad . Stay away from this place they lie and don’t know what they are doing !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I reached out to this dealership online several times
I reached out to this dealership online several times asking for a lease quote, after being passed around 3 or 4 different representatives asking if my questions have been answered they never got back to me about my simple question. Not sure if the turn around is that bad or they just don't care about internet lease inquiries. Unfortunate.
I reached out to this dealership online several times
I reached out to this dealership online several times asking for a lease quote, after being passed around 3 or 4 different representatives asking if my questions have been answered they never got back to me about my simple question. Not sure if the turn around is that bad or they just don't care about internet lease inquiries. Unfortunate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
If I could give a zero I would on all services sales to
If I could give a zero I would on all services sales to service horrible
If I could give a zero I would on all services sales to
If I could give a zero I would on all services sales to service horrible
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Best place in town!
Best place in town! Extremely well managed, efficient, and professional. Also, so encouraged to see females in leadership with your company!
Best place in town!
Best place in town! Extremely well managed, efficient, and professional. Also, so encouraged to see females in leadership with your company!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always great service and knowledgeable staff.
Always great service and knowledgeable staff. Best customer service ever at any dealership I have ever dealt with. In short, they are simply the best.
Always great service and knowledgeable staff.
Always great service and knowledgeable staff. Best customer service ever at any dealership I have ever dealt with. In short, they are simply the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-Star review we greatly appreciate it.
I’ve been using Sheehy’s Service Department for 5 years.
I’ve been using Sheehy’s Service Department for 5 years. The staff have been so friendly and trustworthy! I always have a great experience when I take my car here!
I’ve been using Sheehy’s Service Department for 5 years.
I’ve been using Sheehy’s Service Department for 5 years. The staff have been so friendly and trustworthy! I always have a great experience when I take my car here!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback Lakelyn!
Very attentive to the customer, continues up dates on
Very attentive to the customer, continues up dates on what was going on. Friendly and professional. I will definitely recommend to friends and family and will return
Very attentive to the customer, continues up dates on
Very attentive to the customer, continues up dates on what was going on. Friendly and professional. I will definitely recommend to friends and family and will return
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We are delighted you enjoyed your service experience.
Thank you for your feedback!