Principle Volkswagen Grapevine

I have had work done on my car at both Rusty Wallace (Garland) and Autobaun (Fort Worth) and will not ever return to either of these two dealerships. They are unknowledgeable about their cars and the service departments will not fix your car correctly....so I hope your car is under warrenty!!! I had excellent service @ Metro VW and Kevin (in service) was great to work with. He was knowledgeable about the car and offered a loaner car without hesitation! I have never had a loaner car at either of the above....terrible customer service!!!

I bought my Rabbit in 07 and have pleased with every service appointment. The VW dealership service center is convenient to both my work and home so most times I wait, I have never had to wait over an hour and half for full service. They always wash my car! I took it in for just a replacement of a tail light bulb and they washed my car! LOVE that.

I needed a thingy for the thingy, I told Dale. LOL! He suggested I bring it in for a look-see! The part was ordered, I came back in a couple days, waited just minutes for the repair. The service people are very nice and accommodating, waiting area clean and well-stocked with snacks and beverages, as well. I've never really had a serious problem there. Thanks.

I bought my Rabbit in 07 and have pleased. I always take my Rabbit in for service when indicated. The service department is excellent! I am always treated with respect. A nice touch is the car wash I get each time my car is serviced..even just having a bulb replaced in the tail light.

I can say this is a great Service Department personnel for these reasons: friendliness, genuine concern for my personal needs, excellent quality of repairs. The only drawback I have is with the cost of maintenance. I believe if the maintenance costs were more reasonable, VW would have an undying following.

I had to take my car in for a valve issue and a broken fan. The estimated time for my repair was 4 hours and they were able to complete it in 3 hours. They have a wonderful waiting area with refreshments. My repair was extensive and was done to my satisfaction. My car runs wonderfully now!

I went in for a problem with my fuse box. They examined my car for free before explaining what the problem was and the cost. After I gave them the "green light" my car was fixed and out of the shop in under 30 minutes and now I have a warranty on my fuse box and electrical plugs. On top of that, it was cheap!

On scheduling service on my 2000 VW Bug for its 140,000 service I also requested them checking the 4 year old battery and the air conditioner was not putting out cold air. After they check the items they called me at home and gave me what they found and gave me costs and options. They called back once the work was complete to let me know about picking up the car. They went over everything and made me feel like they cared about all their work. Job well done and they honored my coupon for discounted service.

I've been a Metro Volkswagen customer since buying my VW Beetle in 2001. I now have over 125,000 miles on this car, and it's still going strong...thanks to the good service from Metro Volkswagen. Personally, I feel very comfortable with the advice and guidance from ALL of the Service Advisors, and have always had the repair or maintenance done right the first time. The staff treats its customers in a very professional and customer-appreciative way!!! This goes a long way with me.

Peter was very nice and very helpful! I took my car in for service and explained to me what was wrong and how his team would fix it and what other repairs or service I might need in the future to prolong the life of my vehicle. Would definitely recommend Metro VW service in Irving for any model VW. Thanks again!