The Car House

I had a good experience with my purchase here. I was a bit nervous due to the mixed reviews and I expressed that to them. Chris kept his word, facilitating the process smoothly and Mike was helpful updating me the whole time. It’s been 3 months since and my car is doing fine.Thank you!

**Complaint: 23790383** on BBB Please do your homework before considering purchasing anything from this company. I have attached all relevant messages pertaining to my experience. On July 25, 2025, I felt pressured into making an online purchase of a car. Greg insisted that I pay immediately, claiming there was another potential buyer who was ready to make a down payment. Before I submitted my $10,000 deposit, I inquired about the car's history and was assured that everything was in good condition. When I asked if they could deliver the car, they told me yes, and that it would be free of charge. At no point did they suggest that I inspect the car in person, although I requested video evidence. Orlando never responded to my request; instead, he failed to keep his promises, and I waited almost two weeks for them to finally deliver the car to my apartment. On August 8, 2025, Greg stopped responding to my messages, prompting me to escalate my concerns to Orlando. I did not consider inspecting the vehicle in person, as their website stated it was in good condition, and both Greg and Orlando assured me I could trust their information and process. When I called back on July 26, 2025, the manager informed me that they could not deliver the car due to a damaged windshield. When I inquired about other potential issues, the manager assured me that they would fix everything and deliver it to me. On August 6, 2025, Orlando reiterated that everything was in good condition. However, after taking the car for inspection on August 8, 2025, I expressed my complaints to Orlando. He told me he was with another client and would get back to me the next day. When he finally did respond, he said he would forward all my complaints to the manager. Afterward, when Orlando asked me to send a quote for repairs, I complied. His response was that they could only offer me $1,000, which does not even cover the costs for the rims, new brakes, and new tires, which amount to at least $2,000. When I replied, he suggested I find a cheaper mechanic without accepting any responsibility. Given this treatment, I question why I would bring the car back to them. If they believe they have done nothing wrong, why would Kris create a contract stating they would give me $1,000 while requiring me to waive my rights to file a complaint against The Car House? It's impossible to visually inspect the rims for internal cracks. I cannot get the car to pass inspection because of several issues, which is hindering my ability to obtain a new license plate in Philadelphia. They claimed that I had every opportunity to visit the dealership before making my payment, which is a completely false accusation. They were aware of the car's issues but still sold it without disclosing any information. Please, I urge you not to trust anything they say; they are unreliable and do not take any accountability. They will shift all the blame onto the customer. Save your money and find a better reputable car dealership and get your money worth. I am extremely disappointed with the entire situation. On August 12, 2025, I requested the cancellation of my service contract and gap insurance, and I was informed it would take 2-6 weeks to process. As of August 23, 2025, I have not received any updates from The Car House. When I reached out to Capital One on September 3, 2025, I was told that The Car House had not contacted them regarding my cancellation. They are refusing to refund my money for the gap insurance and the service contract, despite previously agreeing to do so.

Worst dealership experience ever. They sold me a car I couldn’t even register. It wouldn’t pass emissions because the check engine light was on and a headlight went out the day after I bought it. I was told the part needed to fix the issue was on back order—so for 6 months, they did absolutely nothing. Eventually, my fiancé and I took the car to the actual dealership (not the one we bought it from), and all it needed was a simple system reset. No part was missing. We went back to the original dealership just to get the headlight fixed—it took them 2 weeks just to tell us they couldn’t do it. We had to find someone else to fix it ourselves 3–4 months later. Now, almost a year later, we’re STILL waiting on them to register the car. It’s been a 2-month back-and-forth with no results. We’ve been driving on expired plates for a year because of their incompetence. Avoid this place at all costs.

2024.11.15 I agreed to a deal on the phone credit approved and headed out 83 miles via UBER on Friday am. to pick up the car. 30 mins out called to insure readiness. Salesman nor car were there when I arrived. Someone told me to sit down, I didn't. I saw the car come in. I could see the misgaps in the body work from a distance. CEL popped up once it warmed up. It was missfiring on 2 cylinders, car was dirty, chip in the windshield, worn rubber door seals. missing pieces from plastic bumpers. Headlight assist not working, dynamic suspension warning. Car was lucky to make it back from the test drive. On the phone, the manager said the car was perfect. The salesman Mike has a speech issue. In the end Mike told me they would fix it for me!! Imagine the hubris. Fix it yourself, mfr's. The $250 I am out on UBER was well spent. Don't waste your time with these schmucks. Didn't even detail the car. IF they really want to stay in business, they would reimburse me for the UBER. What a waste of time and money.

Thank you Mike for the car my sons loves it I couldn’t ask for anything more!

Excellent service as I stepped foot inside make sure to ask for frank for assistance.

This dealer is very welcoming and understanding about your budget and price range of a vehicle with no hassles

Laura was amazing! They are extremely helpful and professional. I drove 4 hours away & wouldn't regret it for nothing. I am so happy with my 2024 Jeep Wrangler

Eileen in the tag and registration department does and excellent job on getting to tags and registration out to the customers. She is an excellent communicator, patience, and very knowledgeable as well as a problem solvers. I hope she is recognized by her employer and placed in a higher level of responsibility. She deserves it.

Good service and fair prices. The staff were friendly and i was able to buy my car smoothly.