Reviews
Very professional and had vehicle ready for pre-arranged
Very professional and had vehicle ready for pre-arranged test drive. On the business side Rod understood our objectives and worked diligently to meet these. Rod also was able to recommend purchase plan that exceeded our original expectations.
Very professional and had vehicle ready for pre-arranged
Very professional and had vehicle ready for pre-arranged test drive. On the business side Rod understood our objectives and worked diligently to meet these. Rod also was able to recommend purchase plan that exceeded our original expectations.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dennis, we're delighted to hear that Rod and the Johnson Volvo Cars Durham team provided such a professional experience for you. It's fantastic that he exceeded your expectations with his recommendations! Enjoy your new vehicle!
For the 1st time out of 5 usage the service took much
For the 1st time out of 5 usage the service took much longer than usual. When asked about the time it was taking I got nothing but excuses instead of just apologizing and fixing the problem. Disappointed this time around with my service rep and service manager who continued with excuses. Not good service experience
For the 1st time out of 5 usage the service took much
For the 1st time out of 5 usage the service took much longer than usual. When asked about the time it was taking I got nothing but excuses instead of just apologizing and fixing the problem. Disappointed this time around with my service rep and service manager who continued with excuses. Not good service experience
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We are sorry to hear about the delay and lack of clear communication during your recent visit. We strive for efficient service, but it seems we fell short this time. Your feedback is important, and we're committed to addressing these issues promptly. Please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com, so we can further address these concerns. Thank you.
Both the service manager and customer service Joshua went
Both the service manager and customer service Joshua went over and above to make me happy. Going through medical situations fixing my car took a big weight off my mind.
Both the service manager and customer service Joshua went
Both the service manager and customer service Joshua went over and above to make me happy. Going through medical situations fixing my car took a big weight off my mind.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so pleased to hear that Joshua and the team at Johnson Volvo Cars Durham provided such supportive service during a challenging time. Thank you for sharing your experience with us!
The service department is always helpful and listens to
The service department is always helpful and listens to my concerns, looks into any issues and communicates next steps in timely and professional manner. I appreciate having the option to get a loaner if I plan ahead, and they complete the work in a timely manner.
The service department is always helpful and listens to
The service department is always helpful and listens to my concerns, looks into any issues and communicates next steps in timely and professional manner. I appreciate having the option to get a loaner if I plan ahead, and they complete the work in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Molly, we're delighted to hear that our service department at Johnson Volvo Cars Durham has been attentive and efficient for you. Thank you for sharing your experience with us!
We had a wonderful experience working with the team at
We had a wonderful experience working with the team at Johnson Volvo of Durham! Roderick (Rod) Blackwell went above and beyond to help us purchase a new EX30 and to guide us through the process. With Rod's support, we were able to purchase a beautiful EX30 and take advantage of the EV tax credit while this opportunity still exists. We love our new EX30 and appreciate the attentive and excellent customer support provided at Johnson Volvo.
We had a wonderful experience working with the team at
We had a wonderful experience working with the team at Johnson Volvo of Durham! Roderick (Rod) Blackwell went above and beyond to help us purchase a new EX30 and to guide us through the process. With Rod's support, we were able to purchase a beautiful EX30 and take advantage of the EV tax credit while this opportunity still exists. We love our new EX30 and appreciate the attentive and excellent customer support provided at Johnson Volvo.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Deborah, we're delighted to hear that Rod and the Johnson Volvo Cars Durham team provided such excellent support during your purchase. Enjoy your new EX30 and those EV tax benefits! Thank you for choosing us!
The service department always listens to any concerns,
The service department always listens to any concerns, looks into any issues and communicates next steps in a timely and professional manner. Love having the option to schedule a loaner and work is completed in a timely manner.
The service department always listens to any concerns,
The service department always listens to any concerns, looks into any issues and communicates next steps in a timely and professional manner. Love having the option to schedule a loaner and work is completed in a timely manner.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Molly, we're delighted to hear that our service department at Johnson Volvo Cars Durham has been attentive and efficient for you. Thank you for sharing your positive experience!
Benny an the entire staff at Crown Southpoint Honda are
Benny an the entire staff at Crown Southpoint Honda are First Class an a great Dealership ❗️
Benny an the entire staff at Crown Southpoint Honda are
Benny an the entire staff at Crown Southpoint Honda are First Class an a great Dealership ❗️
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving Johnson Volvo Cars Durham a five-star review. We are thrilled that Benny and our team delivered excellent service.
First Class Experience
I always enjoy doing business at Johnson Volvo.
I always enjoy doing business at Johnson Volvo. They are customer service oriented, and I trust their workmanship. My most recent visit was again a positive experience! I drive long distances regularly and want to be in a safe car all the time.
I always enjoy doing business at Johnson Volvo.
I always enjoy doing business at Johnson Volvo. They are customer service oriented, and I trust their workmanship. My most recent visit was again a positive experience! I drive long distances regularly and want to be in a safe car all the time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elina - We're delighted to hear that you consistently have positive experiences with us at Johnson Volvo Cars Durham! Your trust in our customer service and workmanship means a lot, especially when it comes to ensuring your safety on long drives. Thank you for choosing us!
Joshua was personable and knowledgeable.
Joshua was personable and knowledgeable. I appreciated the low key salesmanship. And Jason was comprehensive and very clear in explaining how our transaction would work. Also, his calm and kind demeanor made the handing over of tens of thousands of dollars almost painless.
Joshua was personable and knowledgeable.
Joshua was personable and knowledgeable. I appreciated the low key salesmanship. And Jason was comprehensive and very clear in explaining how our transaction would work. Also, his calm and kind demeanor made the handing over of tens of thousands of dollars almost painless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with our team at Johnson Volvo Cars Durham, James! We're thrilled to hear that Joshua and Jason provided such a smooth and informative transaction. Enjoy the ride!
I have a 2012 xc60 (182k miles) that was making a lot of
I have a 2012 xc60 (182k miles) that was making a lot of noise. I wasn't sure if the cost to fix it would be worth it so after getting the repair estimate, and then visiting two other dealerships to see about their lease deals (I couldn't afford a new Volvo on my teachers assistant salary), I realized I would be better off having Johnson Volvo fix it, so I turned around and went back. Benny Wong, and all of the other super nice people in their service department, were so kind and professional and cared about me and my old Volvo. They treated me like I had just purchased a brand new Volvo!! They didn't have loaners so they even brought me home! I can't say enough kind things about how I was treated
I have a 2012 xc60 (182k miles) that was making a lot of
I have a 2012 xc60 (182k miles) that was making a lot of noise. I wasn't sure if the cost to fix it would be worth it so after getting the repair estimate, and then visiting two other dealerships to see about their lease deals (I couldn't afford a new Volvo on my teachers assistant salary), I realized I would be better off having Johnson Volvo fix it, so I turned around and went back. Benny Wong, and all of the other super nice people in their service department, were so kind and professional and cared about me and my old Volvo. They treated me like I had just purchased a brand new Volvo!! They didn't have loaners so they even brought me home! I can't say enough kind things about how I was treated
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're delighted to hear that Benny Wong and our service team at Johnson Volvo Cars Durham provided such caring and professional assistance. It's wonderful to know we could help keep your XC60 running smoothly, even without a loaner vehicle. We appreciate the kind words and look forward to assisting you in the future!