Auto Plaza St. Peters

Had great experience with sales staff unfortunately couldn’t purchase the vehicle of interest due to family matters hope to be in the market in the future

This dealer will do whatever it takes and provide top notch customer service to get the sale. Not a surprise here. But the fact that they will fraudulently pass inspections is another level of insane. I searched for cars for months, looking for the perfect combo of low miles and decent price. I came across a ton with super high miles and I was trying to stay under $8000. This was my 16 year old daughters first car. It is a single family household so getting something for her fell all on my lap. So I wanted to get her something that would last. I found this PT Cruiser, it had under 20k miles and was right at the $8000 mark. I felt that at the very least, the car was a garage car that was lightly used and would need items replaced that were just old. That was ok with me. The customer service was great, I had my own financing. They brought the car too me and to get paper signed. Mike the GM did this himself. I thought it was a nice touch! This was in November 2022. My daughter started having issues almost immediately with the car. Burning smells, brake lights coming on (after 7 weeks) , heat not working, clunking. I had someone do a quick check over the car when I first got it, but after a month or so of issues, I took it to the shop. I was faced with $3700 worth of repairs. $2600 of which were ALL SAFETY issues! The shop let me know that the car could never have passed inspection and someone surely turned the other way when passing it. The struts were also blown, this was a $1100 repair, and I ended up having them do work for both the safety issues and the struts. I titled and registered a car that had a fraudulent safety inspection. I contacted the dealer, I spoke to Mike a few times. He tells me Midas does their inspections and I let him know there is no way it could pass. The list was extensive and were mainly brake issues. He keeps pushing me off saying he will look into it. Asked for my paperwork from the mechanic and I sent that. He will not respond to emails. Will not return phone calls. He is now dodging me. I told him I would give him time to resolve this and reimburse me for some of the cost, specifically the safety issues that should have been addressed prior to selling the car and that I will assume the cost of the struts. Now, I have to report them to DOR, MO Highway Patrol and a few other agencies that investigate inspection fraud. I also have to see my options with a Consumer Protection Attorney. The part that bothers me the most is I told them this was for my teen daughter. My baby could have been seriously harmed over safety issues. She has transported her 3 year old sister to school on several occasions. I can not imagine if something would have happened to them both because they sold me a car with a list of safety issues. I have attached a copy of the document from my mechanic showing highlights of the safety issues.

They give you the good song and dance but the minute you leave the lot with your car don't expect them to help you out for anything dang shame car dealers still do the same old stuff fill there pockets and us with way less but had warranty but as usual not covered bit it is so court here we come

Purchased car along with 30 day warranty on 2-28-2022. Drove home and the next morning car wouldn’t start. Nothing worked when key turned. Contacted Autoplaza, spoke to Mike the GM. From the start, Mike was more prone to arguing and being dismissive of the situation than seeking a resolution. He finally agreed to “pay” for towing car to local chevy dealership. March 9 car was repaired at cost of almost $600.00. To this date Mike has been difficult to contact, won’t return calls and hasn’t reimbursed the $75.00 towing charge despite copies of the bill being sent. Last contact with Chevy dealer in early April, they state payment hasn’t been sent for repair. In addition, when title paperwork was sent in late March, inspection slip was out of date. Plus A/C didn’t work along with trunk switch, all of which I paid for on my dime. So, Autoplaza’s word and 30 day warranty in our situation were totally worthless. Last week I submitted a complaint to the BBB.

WOW what a cool JEEP he helped me get. I have always wanted a Jeep and now I'm loving it every single day. Thank you so much!!!!!

Great people. I was in pinch and Christian and Matt came through. They got me a loan and when no one else could. Quick and easy process to.

I’m very excited about My 2017 Audi A6 Thank you Matt , Allison and entire staff for treating my family like your family! It’s great to be able to trust good people when buying your dream car.

Very helpful. Allison made the buying process very easy. I would definitely recommend Auto Plaza St. Peters to other people. They have high quality employees working there.

Rob and Allison were both very professional, friendly, and personable! I would definitely recommend this facility! When I purchased a vehicle during this pandemic I got a high elbow instead of a high five! 😂. Another sales person even cheered that a sale was made instead of upset it was made by someone else. So the friendliness is within this establishment. I believe they will all go above and beyond for every individual! Thanks guys! 👍 Keep up the great work!! Elbows up!!

I saw a vehicle i was interested in on cars.com. I called and spoke to Jordan one of the sales reps at the lot and he was very helpful. He answered all of my questions. I was able to make it into the dealership the next day. I was able to get my dream vehicle for a great deal! if i could give 10 stars i would!