495 Mazda

Excellent experience for my first visit to Mazda service. Everyone was friendly I loved the video update and the opportunity to message while my car was being serviced. Thank you!

I’ve been servicing my cars here since January 2021. I have never had an issue and always find them extremely honest and fair.

Unlike prior service visits my 15,000 mile service visit went smoothly and timely. Video of tire and brake remaining life checks is very helpful. I hope to recommend this dealer in future reviews.

Excellent customer service, they are very easy to work with. My experience was a pleasant one

I went to mazda to fix one of the windows did not go up and down it had a loose bolt that fell got put back together its working again emily was super awesome taking care of it thank you emily and everyone at mazda for fixing it I will definitely come back again great job everyone

I went to mazda to fix one of the windows did not go up and down it had a loose bolt that fell got put back together working now emily was super awesome taking care of it thank you emily and everyone at mazda for fixing it I will definitely come back again great job everyone

The staff is so friendly and the work is done timely manner. I would recommend to everyone.

Very easy buy process and sale representative Alex was very friendly and not pushy with us when we were looking at different models. Would recommend this dealership if you are looking for a new Mazda

I have received three amazing services from 495 Mazda and thorough videos after detailing what was done. In December 2023, the advisor was Paul M Deziel and in July 2024, the advisor was Jonathan Terrero. I cannot remember who was my advisor in December/January of this past year, but it was also a great experience. Everyone was so nice and helpful.

After two years and 3 amazing services, I unfortunately had a bad experience this past week at 495 Mazda. Alfonso Medina was my service advisor and I got the impression that I was bothering him the entire time. I didn’t realize that my registration was expired and when he confronted me about it, he talked to me like I was a toddler and had no knowledge about anything. I did push back and insist that my registration was not expired since it was very unexpected. When he brought me the registration in my car he had to point out the date of expiration and once again did so in the manner as if he was talking to a child. The positive part was he did tell me how to fix it, which I did and emailed him the confirmation form and he printed it out for me which was kind of him. When my car was done a few moment later, I hear “Hey….Yo….Frank (not my name)…then there was a pause and he said my actual name. There were three people, including myself, in the waiting area and he had no problem coming up to me earlier, but couldn’t come from behind the desk to tell me I was all set. I thanked him once again for helping me with my registration problem and he said no problem, but felt like I was bothering him yet again. The receipt I received was different from all the other ones I have gotten and was less detailed. Another issue was that I received my video detailing what was done to my car two hours after I left the dealership. This has never happened. I always received them while I was sitting in the waiting area. The video I received after was nothing compared to what I have received in the past. It was 12 seconds of a computer screen with them reading what they did to my car. The did not show the car, undercarriage, or explained how everything looked. I’m extremely disappointed in this experience and really hope this was a bad day on everyone’s behalf. I was looking forward to buying another car through 495 Mazda, but this experience has lowered those chances.