Reviews
Great car dealer would tell anyone to check with them
Great car dealer would tell anyone to check with them before buying a a used
Great car dealer would tell anyone to check with them
Great car dealer would tell anyone to check with them before buying a a used
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Had an amazing experience at FAST by Accelerate Auto
Had an amazing experience at FAST by Accelerate Auto Group! Seth was an incredible salesman—knowledgeable, friendly, and made the entire car-buying process smooth and enjoyable. He went above and beyond to ensure I got exactly what I was looking for. I’ll definitely be back for my next car purchase. Highly recommend this place and especially Seth for anyone in the market for a vehicle!
Had an amazing experience at FAST by Accelerate Auto
Had an amazing experience at FAST by Accelerate Auto Group! Seth was an incredible salesman—knowledgeable, friendly, and made the entire car-buying process smooth and enjoyable. He went above and beyond to ensure I got exactly what I was looking for. I’ll definitely be back for my next car purchase. Highly recommend this place and especially Seth for anyone in the market for a vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Cameron, thank you for the awesome review! We're so happy to hear you had a great experience with Seth and that he made the car-buying process easy for you. He really does go the extra mile! We can't wait to help you find your next car when you're ready. Thanks again for recommending us!
Just picked up my Chevrolet Colorado from FAST by
Just picked up my Chevrolet Colorado from FAST by Accelerate Auto Group in Rowlett, and Dani Diaz was awesome to work with! Super friendly, knew their stuff, and made everything easy. If you're looking for a car in Rowlett, definitely check them out. They've got a great service center too—perfect for keeping everything running smoothly. Highly recommend!
Just picked up my Chevrolet Colorado from FAST by
Just picked up my Chevrolet Colorado from FAST by Accelerate Auto Group in Rowlett, and Dani Diaz was awesome to work with! Super friendly, knew their stuff, and made everything easy. If you're looking for a car in Rowlett, definitely check them out. They've got a great service center too—perfect for keeping everything running smoothly. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience!
Great experience! Friendly staff who made a typically complicated process very easy and straight forward! They answered all of my questions and worked with me to meet my budget! I couldn't be happier with my experience!
Great experience!
Great experience! Friendly staff who made a typically complicated process very easy and straight forward! They answered all of my questions and worked with me to meet my budget! I couldn't be happier with my experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
codyhill04, thank you for the great review! We're so glad to hear that our team made the process easy and straightforward for you. It’s awesome that we could help answer your questions and find something within your budget. We're happy you had such a positive experience, and we look forward to helping you again in the future!
The service was great and all my questions were answered.
The service was great and all my questions were answered. I’ll definitely be back.
The service was great and all my questions were answered.
The service was great and all my questions were answered. I’ll definitely be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
tinapro6895, we're glad to hear you had a 5-star experience! We hope to see you again soon.
I was able to get the vehicle of my dreams thanks to
I was able to get the vehicle of my dreams thanks to FAST! They made the process flawless. I showed up, signed and the car was mine, it was almost too easy, I couldn’t believe the car was mine - still can’t. My family and friends have also gone through FAST and similar experiences. Wouldn’t go anywhere else.
I was able to get the vehicle of my dreams thanks to
I was able to get the vehicle of my dreams thanks to FAST! They made the process flawless. I showed up, signed and the car was mine, it was almost too easy, I couldn’t believe the car was mine - still can’t. My family and friends have also gone through FAST and similar experiences. Wouldn’t go anywhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My son and I drove from Arlington to Rowlett to view a
My son and I drove from Arlington to Rowlett to view a truck. Cory, the sales person, met us outside. We looked at the truck somewhat and my son and I test drove the truck. We liked the truck but didn’t make a decision that day. We went back a couple of days later and looked truck over again with more time. Found a few more cosmetic issues but nothing major. We were told if purchased that if something happened to truck within 30 days to bring it back and they will fix the problem. We purchased the truck that day. After having the truck for one day, the radio would not work correctly. We took the truck back and they corrected the problem with buying a new head unit for the radio system. It took a couple of days, got it back and all seems to be working correctly. The facility is nice and clean. Cory had an outgoing personality. This company does more than just sell cars. They will do consignment sales and locate you a vehicle as well. My biggest beef with this place and apparently all other dealerships is the extra prep fee that is added to the price that is not included in the advertised price on the internet. However, this place was the least amount of added fees that I have experienced. Overall we had a good experience with Cory and finance department. I may consider this place for next purchase.
My son and I drove from Arlington to Rowlett to view a
My son and I drove from Arlington to Rowlett to view a truck. Cory, the sales person, met us outside. We looked at the truck somewhat and my son and I test drove the truck. We liked the truck but didn’t make a decision that day. We went back a couple of days later and looked truck over again with more time. Found a few more cosmetic issues but nothing major. We were told if purchased that if something happened to truck within 30 days to bring it back and they will fix the problem. We purchased the truck that day. After having the truck for one day, the radio would not work correctly. We took the truck back and they corrected the problem with buying a new head unit for the radio system. It took a couple of days, got it back and all seems to be working correctly. The facility is nice and clean. Cory had an outgoing personality. This company does more than just sell cars. They will do consignment sales and locate you a vehicle as well. My biggest beef with this place and apparently all other dealerships is the extra prep fee that is added to the price that is not included in the advertised price on the internet. However, this place was the least amount of added fees that I have experienced. Overall we had a good experience with Cory and finance department. I may consider this place for next purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Slow work. Untrustworthy cost me my job
I would stay far away from this place. I was told my car would be ready in 2 to 3 weeks. At the end of week 3 Ramon promised it would be ready at the end of the 4th week. Friday comes around and it's still not finished. I got my car back 4 and a half weeks later. I lost a good job because of the delay. A few weeks later the trim that was close to a weld came off while driving. I took it back and they wanted to charge me $110 dollars to fix there mistake. You guys say you'll get your car back exactly the way it was before but they refuse to fix there own mistake. I'll never do business with these people again. They are slow, untrustworthy and don't stand by there own work. So thanks accelerate I lost my job and will be doing my own repair on there mistake. Find another shop if you need body work done don't trust these guys.
Slow work. Untrustworthy cost me my job
I would stay far away from this place. I was told my car would be ready in 2 to 3 weeks. At the end of week 3 Ramon promised it would be ready at the end of the 4th week. Friday comes around and it's still not finished. I got my car back 4 and a half weeks later. I lost a good job because of the delay. A few weeks later the trim that was close to a weld came off while driving. I took it back and they wanted to charge me $110 dollars to fix there mistake. You guys say you'll get your car back exactly the way it was before but they refuse to fix there own mistake. I'll never do business with these people again. They are slow, untrustworthy and don't stand by there own work. So thanks accelerate I lost my job and will be doing my own repair on there mistake. Find another shop if you need body work done don't trust these guys.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sir, You're Confused. You didn't buy this vehicle from Accelerate Auto Group. Accelerate Auto Repair fixed your vehicle and here's their response to your review: We’re very sorry that you have such a negative impression of our company. Your review isn’t factual. We also noticed that your overall outlook on companies you choose to do business with isn’t very logical (100% of the reviews you've left on this platform have been 1-star). Per our hundreds of 5-Star reviews, we are professionals in every aspect and would never conduct business in the ways your review suggests. Our Fixed Ops Manager, Ramon, and the rest of our collision team went above and beyond the call of duty in various ways to help you. Your vehicle was deemed a total loss, but you wanted to go ahead and fix it. As you know, we did a lot to help you with pricing, including not charging you for almost $500 worth of paintwork that made your vehicle look far better than it did before it was in an accident. Ramon informed you there was a 2-week delay in getting a good quality used quarter panel (we don’t normally use used quarter panels - but made an exception at your request - to save you money). As you know, the first one arrived damaged, and the next one arrived a week later. After the disassembly of your vehicle, it was discovered that the rear body panel had hidden damage. Ramon immediately informed you of this. As we discussed, additional repairs = additional repair time. As you also know, the actual repair time was 2.5 weeks after all parts were present. Per our communications records and your confirmed responses, you were updated throughout the process. You and your father were clearly very happy with the completed repairs and made no mention of you losing a job as a result of the vehicle being repaired. Approximately one month later, you came back and stated that a molding was coming loose from a weld on the right side of your roof. As you know, we did nothing to the right side of the roof where that part is located. Furthermore, per our pre-repair photos which we showed you, it’s clear that the molding you were talking about was starting to come loose. This is most likely due to your vehicle being 14 years old. When considering all of this, you still attempted to force us to pay for a new part and install it for free. In an effort to keep you happy, we agreed to cover 50% of the part and installed it for free! This review couldn’t be further from the 5-star review we expected from you. We wish you the best of luck.
Platinum Pre-Owned Purchasing
Professional. pleasant, and painless are the top three words I would use to describe purchasing a quality pre-owned vehicle from Accelerate Auto Group. My wife and I had the happy opportunity to work with Adam recently on getting me a vehicle. The entire process felt more like spending an afternoon with a friend rather than purchasing a car. From the moment I walked in the door until I left with my purchase, I felt valued, listened too, respected, and above all as if I was joining a family. I can not say enough good things about the people at Accelerate Auto Group. I will enthusiastically recommend them to family and colleagues. If you are looking for somewhere to quickly present you with multiple options that hit all your needs; clean, pretty, well maintained vehicles; pain free financing; and an overall positive buying experience: look no further.
Platinum Pre-Owned Purchasing
Professional. pleasant, and painless are the top three words I would use to describe purchasing a quality pre-owned vehicle from Accelerate Auto Group. My wife and I had the happy opportunity to work with Adam recently on getting me a vehicle. The entire process felt more like spending an afternoon with a friend rather than purchasing a car. From the moment I walked in the door until I left with my purchase, I felt valued, listened too, respected, and above all as if I was joining a family. I can not say enough good things about the people at Accelerate Auto Group. I will enthusiastically recommend them to family and colleagues. If you are looking for somewhere to quickly present you with multiple options that hit all your needs; clean, pretty, well maintained vehicles; pain free financing; and an overall positive buying experience: look no further.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Small but down to earth dealer.
We worked with Becky on the purchase of my lady's new truck. This young lady went above and beyond for this dealership. Made the whole buying process go very smoothly. Would recommend working with this dealer to anyone. And especially working with Becky. Thanks again.
Small but down to earth dealer.
We worked with Becky on the purchase of my lady's new truck. This young lady went above and beyond for this dealership. Made the whole buying process go very smoothly. Would recommend working with this dealer to anyone. And especially working with Becky. Thanks again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase