Gengras Ford

Mike made me feel very comfortable, he was able to get me in and out quickly, he was very professional and courteous. I would definitely recommend someone going to see Mike!

Extremely good. Found everyone helpful and polite. No pressure and answered all questions

Steve mckaskill is the best I will always see him everytime I come in I recommend him to friends and family

Salesman was polite and not overbearing, gave us the keys to the truck and let us check it out

Tony, my salesperson, was great to work with. He took the time to put together a fair deal.

I brought my vehicle to Gengras a few minutes before my appointment time. on Tuesday, November 26th. When I made the appointment, they didn't tell me which door to enter. I went into the "Service Door" entrance and waiting for approx. 7 minutes to be greeted as no one as at the desk as they were attending other customers...which is totally understandable. However, once someone asked to assist me, I was told that I was at the wrong check in area. I walked over to the right place while I had to wait in line (I was the only person in line) while 4 men sat at small desks with computers. 2 of the men were on the phone, 1 never looked up at me and the other was talking to another employee and offered no help. Finally the first gentlemen in row asked what I was there for and I told him I had an appointment for 3 safety recall checks on my Fusion. He told me that I had to wait for Ryan (who was on the phone) I waited. Once Ryan was ready for me, I had to wait while he loaded my information into the system. Now, when I made the appointment, I filled out all of the very same information that he requested. I am not sure as to why it wasn't already in the system since I had previously provided it. He apologized due to the computer being slow. He finished up and told me that I would get a call when they were done, but more than likely it would be around lunchtime that it would be ready. Ryan called me around 11:30 and told me that the safety checks were all set. However, they found something of concern with my vehicle. He told me that they found my vehicle to out of coolant. They asked if my vehicle had been running hot or cold and I told them that it seemed perfectly fine and that I noticed nothing different. They said that the trap that holds this fluid was empty as they saw this when the car was up on the lift attending the recall items. He said that the mechanic stated that they didn't find any apparent leaks and that the coolant could be leaking somewhere it shouldn't be in the vehicle. I was a little wary because I have never had this issue before and my vehicle didn't give me any warning signs of anything being wrong. Ryan stated that they could do a diagnostic on my vehicle and that it costs "roughly" $149 and then a regular hourly labor charge would be assessed after they found the problem. I told him that I wanted to speak to my regular mechanic (as I actually had an appointment to have some routine maintenance 4 days later) to see what he had to say. I did speak to my mechanic and he told me that once I picked up my vehicle from the dealer; to take it home and park it as it could be dangerous to drive if the vehicle is absent of coolant. I called Ryan back and informed him that I would have my regular mechanic look into the issue and that I would prefer to not have them do any additional work on it. At that time, he offered no information, such as you shouldn't drive the vehicle or that it could do harm to myself or the vehicle should I continue to drive it without knowing what was wrong. I picked up my vehicle and brought it home where it sat idle until I brought it to my mechanic on Saturday the 30th. After completing the work that was to be done, my mechanic informed me that there wasn't any issue with my coolant and it was at the perfect level. Come to find out, what the mechanic at Gengras was looking at (the empty holding container) is exactly what it suppose to be....EMPTY. Should it have been full, then that would have meant that there was a leak somewhere in the vehicle and it was dispensing into the container. Now, one would think that a certified Ford mechanic would know this. How very disappointing and inconvenient on my end. The timing of this was over the Thanksgiving holiday and not having the use of my car, based on what the dealership told me, was a super inconvenience. Not to mention that I would have spent a minimum of $149 for them to find that nothing was wrong based on the incompetence of a Ford worker. Part of me really did walk away from this thinking that since the recall didn't cost me anything, they wanted another way of getting me to spend money. I wont bring my vehicle back here for anything ...which is really unfortunate as the dealership is super convenient in location. I have also expressed my dissatisfaction with friends and co-workers...some of which were not at all surprised at my experience.

I love going here. They are very friendly and respectful.

The red ST Explorer is amazing had it for two weeks and once again thank for a very relaxing & honest buying experience. John Go VIKINGS !

When I purchased my Ford Edge in 2016 from Crowley, I also purchased the extended warranty. At that time I was told that I would have free oil changes and tire rotations were for as long as I owned my vehicle. When Gengras purchased Crowley I was told that Gengras would honor the oil changes and tire rotations. When I went to get my oil change this morning I was informed that Gengras would no longer offer the free oil changes and tire rotations. My husband has a 2011 Ford Edge and we had purchased the same extended warranty and we also told at that time that we would have free oil changes and tire rotations for as long as we owned the vehicle. We would appreciate having this service reinstated back for our vehicles. Thank you for your consideration.

It was a really positive experience, all the questions that I had were answered,the place was really nice. When they finished with my car they tall me about a recall that I didn't know so I am going back as soon as I can.