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Volkswagen of Mount Prospect

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Good experience

Nice and smooth transaction thx to Josh and his team!Great inventory on used vehicles. Clean showroom and friendly atmosphere two thumbs up from me and my wife!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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buyers beware!!!

To make a long story short...they have an Audi A6 3.0 listed on their website and cars.com for about $23,000...I drove about an hour and a half to get their..when I got there I test drive the car and after that we went in to discuss the price...first they told me that it was $23,000 which I tried to get a little better deal...the sales guy went to ask his manager and came back and said the price changed to $29,500!!! They said that it was a mistake!!! How is it a mistake if it’s listed on both sites!!! They told me but since I drove all the way they would give it to me for $27,000!!!! What a waste of time going to this garbage dealer!!! I put a complaint to VW because they like to play games...I wasted most of my day because of these xxxxxxx!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Good value

You the correct price and you get also quality on the work. They are very helpful and they finish the work on the car in time. Thanks, guys for professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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