Gravity Autos Roswell

DO NOT TRUST THEM!!!! Puchased a car from them 6/1/2025 & I'm still waiting for a credit reimbursement as of 11/18/25 almost 6 months later even after speaking with the finance manager, sales manager & even the owner. all you get is the "check is in the mail". Also, all the service maintaince they say they do never gets reported! DO NOT TRUST ANYTHING THEY PROMISS! A formal complaint with the Georgia Attorney General's Consumer Protection Division is underway.

We purchased a 2022 Dodge Challenger from Gravity Autos Roswell and had it shipped from Georgia to Pennsylvania, trusting the dealership’s representation of the vehicle. Unfortunately, our experience has been disappointing due to many undisclosed cosmetic and mechanical issues. We were misled to believe that there was one scratch/blemish on the car and that there were no mechanical issues whatsoever. Our salesman, Yaz, assured us we had seven days to report any problems and that the dealership would either resolve them or allow a return. Upon delivery, we immediately noticed cosmetic damage including scratches, dings, a cracked rear bumper, missing spare tire/jack, and a trim piece missing clear coat. Yaz acknowledged these issues and advised us to get an estimate from a Dodge dealership. We took the car to a Dodge dealership, where the check engine light came on en route. They identified serious mechanical problems: a faulty driveshaft carrier bearing, missing wiring harness, a malfunctioning headlight and fog lights, and both catalytic converters needing service. The car also had improperly fastened underbody panels and damage to the subframe. These issues were not disclosed and make the car uninspectable and illegal to drive in PA. Additionally, the car had a smoke odor despite assurances to the contrary, and the accident history did not match the damage observed. We also received the title in the mail accompanied with a “Repossessed motor vehicle Affidavit and Disposition of Vehicle Under Lien” that was not disclosed to us prior to the sale of the car. We’ve requested a full refund and are awaiting resolution. While we’ve tried to be patient, the lack of timely action or receiving a returned call from the dealership is concerning. We hope Gravity Autos Roswell will honor their commitment and resolve this matter promptly. I will update this review immediately with the outcome when they return one of my calls, noting how Roswell Gravity Auto handled this situation.

An overall disappointment….called several times about a GL550….. never get a straight answer…..want you to come in and talk…..I live 600 miles away and would like to have it shipped…..a few days later they say it’s damaged and needs repairs…..okay, how long will that take….never a straight answer, just more xx…..call a few weeks later…..same xx……and never a straight answer…..something is wrong with these guys.

Very professional and friendly answer all of my questions with no problems got me a good deal.

The guys at gravity Auto are nothing but dirtbag scammers from top to bottom. From floor level sales associates to the owner of the store these people are crooks fraudsters tricksters xxxxxxxx and they will do what they can to rob you of your money providing little or no value. I dealt with the salesman who tried to do some shady stuff and then he ended up getting fired and then his boss is turned around and did the exact same shady stuff selling me vehicles they did not own. These guys literally tried to sell me two different cars they did not own they did not have claim to and oh by the way those cars were actually sold at the other lots. All they were trying to do was scam me and mark up other people's products adding no value whatsoever. The one thing they did add was a considerable amount of time because it took forever to find out yeah they're trying to sell me a car they don't own. The managers Alan and Danny were completely useless and provided nothing but frustration and arguments the entire way. Honestly if you buy a car here you're going to have a bad time. There are a lot of other dealerships so just go to those. These are fraudsters tricksters whatever you want to call them they're not honest.

Exceptional Experience & Love My 2021 GLB 250 from Gravity Autos Roswell! My wife recently purchased a 2021 Mercedes-Benz GLB 250 from Gravity Autos Roswell a few weeks ago, and she couldn't be happier with both the vehicle and the overall buying experience. From the moment we stepped onto the lot, the team at Gravity Autos Roswell was incredibly welcoming and professional. My salesperson, Marco was truly outstanding. Thanks Marco and Team!!!

Friendly and helpful salesperson. Knowledgeable about the different vehicles I looked at. Finance person was quick easy to discuss details. I had an issue with the earnest money and they refunded the amount in one day. Very pleased with the service and would choose them again.

Do NOT buy from this dealership. Shady sales tactics (lies and false promises), lengthy process to title and pay off existing trade-in loans, lack of responsiveness once the car is purchased, and their Corporate team offers zero support or action to address issues that will cost you money. AVOID AVOID AVOID

WARNING! WARNING! I’d highly suggest checking the Better Business Bureau of Georgia before proceeding forward with this dealership and ANY promises made by the salesperson and Finance Manager are documented and signed by both parties. I purchased my BMW on 4/28/2025 and had a trade-in. Sam, my salesperson, was a delight to work with and the one star for my review is solely because of him. After Sam, this is where things unravel. First, communication between their Finance Manager, Title Department and Accounting Manager are extremely poor. I have numerous texts over the past three weeks seeking statuses on trade-in payoff, title registration and state application for titling my car. I’ve sent three emails to their Finance Manager to sign a vehicle registration form (that I had to fill in…not him) since May 11th and nothing. Their Finance Manager is Ricardo. Also, if you have a trade-in, it’ll take Gravity at least 30 days to pay it off, thus expect to make another loan payment even when you don’t have the vehicle in your possession. I’m still waiting on the reimbursement check for my loan payment…no response or status. They were sitting on my title for the BMW for two weeks waiting on my insurance but never called me for it. I had to reach out to THEM to find out the title wasn’t being processed. Now, I’m out nearly $700 for the loan payment, no title, no signed MO registration form and I have to title my BMW within 30 days of purchase or I pay penalties. And lastly, my temp tag will be expiring in the next two weeks. So, just know that I’ve never, EVER dealt with a dealership this unorganized, takes this long to address key documents and payouts that impact the buyer, and the severe lack of communication. By far, worst car-buying experience I've ever dealt with.

Absolutely awful experience. These people tricked me into buying a vehicle and then when I wanted to register the vehicle they withheld the title, just to mess with me. I guess they thought it was funny. It's weird to be a professional dealership and play mind games like that.