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Jim Ellis Toyota of McDonough

(8,948 reviews)
Visit Jim Ellis Toyota of McDonough
Sales hours: 7:30am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00pm 7:30am–7:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

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New (866) 938-9804 (866) 938-9804
Used (877) 569-0052 (877) 569-0052
Service (866) 529-1601 (866) 529-1601

Inventory

See all 227 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2019.
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center.

Service center

Phone number (866) 529-1601

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–7:00pm
Sunday
Closed

Meet our employees

Ja'Von Harris headshot
Ja'Von Harris
Sales and Leasing Consultant
(341 reviews)
Neil Williams headshot
Neil Williams
Sales and Leasing Consultant
(338 reviews)
Hudson Toussaint headshot
Hudson Toussaint
Sales and Leasing Consultant
(285 reviews)
David Washington headshot
David Washington
Sales and Leasing Consultant
(250 reviews)
Rose Bristol headshot
Rose Bristol
Sales and Leasing Consultant
(187 reviews)
Keisha Stubbs headshot
Keisha Stubbs
Sales & Leasing Consultant
(124 reviews)
Jamari Byars headshot
Jamari Byars
Sales & Leasing Consultant
(111 reviews)
Dani Sao headshot
Dani Sao
Sales & Leasing Consultant
(111 reviews)
Shanya Alexandra headshot
Shanya Alexandra
KBB Rep
(79 reviews)
Alexandria Johnson headshot
Alexandria Johnson
Sales manager
(62 reviews)
Cameron Peoples headshot
Cameron Peoples
Sales & Leasing Consultant
(48 reviews)
Dylan Kersey headshot
Dylan Kersey
Sales & Leasing Consultant
(44 reviews)
King Davis headshot
King Davis
sales & Leasing Consultant
(38 reviews)
Zack Jamshidi headshot
Zack Jamshidi
Finance Manager
(35 reviews)
Lacy Rubin headshot
Lacy Rubin
Sales Manager
(26 reviews)
Darryl Jefferson headshot
Darryl Jefferson
General Sales Manager
(9 reviews)
Ashley Houndjovi headshot
Ashley Houndjovi
Service Advisor
(5 reviews)
Allen Todd headshot
Allen Todd
Parts
(5 reviews)
Reid Millikan headshot
Reid Millikan
Service Advisor
(1,492 reviews)
Michael Green headshot
Michael Green
Finance Manager
(698 reviews)
Ahmad Ali headshot
Ahmad Ali
Sales and Leasing Consultant
(425 reviews)
Kelvin Walker headshot
Kelvin Walker
New Car Sale Director
(425 reviews)
Brian Ogoo headshot
Brian Ogoo
Sales Consultant
(234 reviews)
Mallory Roberts headshot
Mallory Roberts
Sales Associate
(222 reviews)
Luis Robertson headshot
Luis Robertson
Sales and Leasing Consultant
(146 reviews)
Carlos Diaz headshot
Carlos Diaz
Sales & Leasing Consultant
(112 reviews)
Jeremaine Hill headshot
Jeremaine Hill
Sales & Leasing Consultant
(47 reviews)
Kaitlyn Kerce headshot
Kaitlyn Kerce
Assistant Service Manager
(35 reviews)
Zachery Leduc headshot
Zachery Leduc
Sales Consultant
(14 reviews)
Oscar Johnson headshot
Oscar Johnson
Service Advisor
(1,203 reviews)
Raymond Persaud headshot
Raymond Persaud
Service Lane Manager
(979 reviews)
Gary Escoto headshot
Gary Escoto
Sales Manager
(296 reviews)
Lavar Frederick headshot
Lavar Frederick
Assistant Service Manager
(33 reviews)
Joe Jones headshot
Joe Jones
Sales Associate
(13 reviews)
Victoria Steinetz headshot
Victoria Steinetz
Assistant Service Manager
(32 reviews)
Jon Carpenter headshot
Jon Carpenter
Service Director
(10 reviews)
Jimmy Hernandez headshot
Jimmy Hernandez
Fixed Operations Manager
(8 reviews)
Aspen Evans headshot
Aspen Evans
Advisor
(26 reviews)
Jeff Teague headshot
Jeff Teague
Finance Manager
(5 reviews)
Anthony Fuoco headshot
Anthony Fuoco
Finance Director
(3 reviews)
Cori Gaither headshot
Cori Gaither
Used Car Director
(3 reviews)
Joshua Marks headshot
Joshua Marks
Parts
(3 reviews)
John Talentino headshot
John Talentino
Parts
(2 reviews)
Duane Beard headshot
Duane Beard
Sales Associate
(1 review)
Katlyn Fuller headshot
Katlyn Fuller
Tag & Title Clerk
(1 review)
Carol Love headshot
Carol Love
Receptionist
(1 review)
Erma Patterson headshot
Erma Patterson
Receptionist
(1 review)
Tammy Wilder headshot
Tammy Wilder
Parts
(1 review)
Bill Witham headshot
Bill Witham
Parts Director
(1 review)
Amy Bright headshot
Amy Bright
Administrative Clerk
Jessica Castro headshot
Jessica Castro
HR Administrative Clerk
Anthony Cervantes headshot
Anthony Cervantes
Service Advisor
Sherri Echols headshot
Sherri Echols
Billing Clerk
Chuck Ensminger headshot
Chuck Ensminger
Service Internet Sales Representative
Shalor Howell headshot
Shalor Howell
Parts Warehouse Rep
La-Shay Jones headshot
La-Shay Jones
Service Internet Sales Representative
Mylesha Lee headshot
Mylesha Lee
Client Communications Manager
LaQueeta McKibben headshot
LaQueeta McKibben
Service Internet Sales Representative
Sugei Mejias headshot
Sugei Mejias
Accounting Manager
Diane New headshot
Diane New
Administrative Assistant
Judy Peppers headshot
Judy Peppers
Barista
Jeff Pierce headshot
Jeff Pierce
Parts
Kaysie Santiago headshot
Kaysie Santiago
Tag & Title Clerk
Ny'Sir Sharif headshot
Ny'Sir Sharif
Porter
Patricia Silverstein headshot
Patricia Silverstein
Service Internet Sales Representative
Gloria Suarez headshot
Gloria Suarez
Cashier
Vershoda Tanner headshot
Vershoda Tanner
Cashier

Reviews

(8,948 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Toyota of McDonough from DealerRater.

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Jermaine Hill made our buying experience easy and

Jermaine Hill made our buying experience easy and pleasant. Many thanks to Zack Jordan for helping us look at all the options. You guys are great!

Jermaine Hill made our buying experience easy and

Jermaine Hill made our buying experience easy and pleasant. Many thanks to Zack Jordan for helping us look at all the options. You guys are great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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If I were to review Ms.

If I were to review Ms. Harris, I would honestly say she deserves far more than a 5-star rating. From the very beginning of the process regarding my car, she was incredibly kind and attentive. Her warmth and reassurance gave me hope and comfort, especially during what could have been a stressful time. She welcomed us with genuine care, and I am truly grateful for her support. Thank you, Ms. Harris, for your kindness and understanding.

If I were to review Ms.

If I were to review Ms. Harris, I would honestly say she deserves far more than a 5-star rating. From the very beginning of the process regarding my car, she was incredibly kind and attentive. Her warmth and reassurance gave me hope and comfort, especially during what could have been a stressful time. She welcomed us with genuine care, and I am truly grateful for her support. Thank you, Ms. Harris, for your kindness and understanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Damilolafaremi94, for your wonderful review of Ms. Harris. We are thrilled to hear that her kindness and support made your experience so positive during a potentially stressful time. Your feedback truly reflects our commitment to customer-centric service and we appreciate you taking the time to share your thoughts.

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Asyndrea walked me through every step of being a first

Asyndrea walked me through every step of being a first time car buyer with ease!

Asyndrea walked me through every step of being a first

Asyndrea walked me through every step of being a first time car buyer with ease!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review! We are thrilled to have been able to provide you with a smooth and stress-free experience as a first time car buyer. We appreciate your business and look forward to serving you again in the future.

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Leon Poole is a great asset to the Toyota team!

Leon Poole is a great asset to the Toyota team! My husband and I appreciated your help in selecting our car. Toyota cars are very reliable and efficient! Leon Poole is always friendly and professional. Thanks again for your time and service.

Leon Poole is a great asset to the Toyota team!

Leon Poole is a great asset to the Toyota team! My husband and I appreciated your help in selecting our car. Toyota cars are very reliable and efficient! Leon Poole is always friendly and professional. Thanks again for your time and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and glowing review! We are thrilled to hear that you had a positive experience with Leon and our Toyota team. Providing reliable and efficient vehicles is what we strive for, and we are happy to have you as a satisfied customer. Thank you for choosing Toyota and please let us know if there is anything else we can assist you with in the future.

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Great customer service, friendly, fast and definitely

Great customer service, friendly, fast and definitely will recommend. Syn is great and great for business.

Great customer service, friendly, fast and definitely

Great customer service, friendly, fast and definitely will recommend. Syn is great and great for business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We strive to provide top-notch customer service and are thrilled to hear that you had a great experience with Syn. We appreciate your recommendation and are grateful for your business. Have a fantastic day!

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Neil Williams is the best of the best.

Neil Williams is the best of the best. Very professional and thorough. Neil remembers the slightest detail and takes very good care of his clients. Highly recommend him for any vehicle purchase at Jim Ellis Toyota.

Neil Williams is the best of the best.

Neil Williams is the best of the best. Very professional and thorough. Neil remembers the slightest detail and takes very good care of his clients. Highly recommend him for any vehicle purchase at Jim Ellis Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your glowing review! We're so glad to hear that Neil Williams provided you with a professional and thorough experience at Jim Ellis Toyota. We truly appreciate your recommendation and look forward to continuing to provide excellent service for all your vehicle needs. Thank you for choosing us!

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I was so hoping that the change of ownership would help

I was so hoping that the change of ownership would help this dealer, but nope, it's still a sleazy Toyota dealer. Think how many cars Toyota could sell if only they would clean up their dealerships. Wonderful cars... terrible dealers.

I was so hoping that the change of ownership would help

I was so hoping that the change of ownership would help this dealer, but nope, it's still a sleazy Toyota dealer. Think how many cars Toyota could sell if only they would clean up their dealerships. Wonderful cars... terrible dealers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re truly sorry to hear about your disappointment and that your experience didn’t reflect the high standards we strive for under our new ownership. Your feedback is valuable, and we’d appreciate the opportunity to understand what went wrong and work toward making it right. Please reach out

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Thank you Syn for helping me get my new car!

Thank you Syn for helping me get my new car! Come see her! Very helpful and knowledgeable

Thank you Syn for helping me get my new car!

Thank you Syn for helping me get my new car! Come see her! Very helpful and knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank YOU for trusting us with your car buying experience! We're thrilled to hear that Syn was able to provide you with excellent service. We can't wait for your next visit! 🚗💨

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Amari Holland was nice and has a wonderful personality

Amari Holland was nice and has a wonderful personality and knows her stuff!! Will be back

Amari Holland was nice and has a wonderful personality

Amari Holland was nice and has a wonderful personality and knows her stuff!! Will be back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Great People.

Great People. Great Cars. Go Get A Car With Hung Nguyen Hes Great! Very Funny

Great People.

Great People. Great Cars. Go Get A Car With Hung Nguyen Hes Great! Very Funny

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive review! We are glad you had a great experience with Hung Nguyen and our team. We strive to provide exceptional service and top-quality cars. Come back anytime and we'll make sure to keep the laughs coming!

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See all 8948 reviews