New Rochelle Toyota

I recently purchased a 2025 Toyota RAV4 from New Rochelle Toyota, and I couldn’t be more pleased with the experience. Fernando provided exceptional service from start to finish, combining professionalism, product expertise, and genuine care for his customers. What impressed me most was Fernando’s honesty and transparency throughout the entire process, especially regarding pricing. He clearly explained all costs and options upfront, ensuring there were no surprises. His straightforward approach made the purchase process smooth and stress-free. Fernando also took the time to thoroughly review the features of the RAV4, answer all of my questions, and make sure I was completely comfortable with my decision before finalizing the sale. Thanks to Fernando’s integrity and professionalism, my experience at New Rochelle Toyota was truly excellent. I highly recommend him to anyone looking for a fair, honest, and enjoyable car-buying experience.

Great service! Travis helped me every step of the way and was able to answer all my questions, will definitely be recommending to others.

Travis Short was a great salesman. He wasn’t pushy at all while still being communicative and prompt.

I've never owned a car before and after searching the internet and finding way too many options, I decided to go in store and handle it in person. I was told to be careful and make sure I didn't get ripped off by any car dealers, which definitely made me a little nervous at the outset. Whether the concern was just overblown or I got lucky, getting hooked up with Travis made the entire experience a breeze. He answered every question I had, moved at a pace that I needed (I had been renting a car that I really needed to bring back) and never made me feel like I was out of my depth. It was good experience all around and a lot of that credit should be given to Travis, who can read a conversation, make it a good one and still make sure you leave with a car.

I had a horrible expierience at New Rochelle Toyota. After 3 and half hours of driving one way I came to look at a truck that was full of dents and scratches . You’d think they be. Little honest before you come all that way. Like I wasn’t gonna see the horrible condition it was in . Nobody seemed to care either way . Not good sales ppl at all .

Dear Travis Thank you for your outstanding service during my recent Toyota purchase. I truly appreciate your professionalism, knowledge, and the time you took to answer all my questions.

One of the worse experience with a car dealership. To buy the car I was the most important person. To service the I was not important. The manager in the service dept was horrible. He need a lots of training in the customer services dept. He was rude and nasty. He did not care about my concern. I did have an appointment and need it to leave the car, but they never told me that I need it to leave the car. Once I decided to leave the car, they told that they did not have any loaner available and no transportation. I decided to take my car and make another appointment for another day. Once I did that the manager throw the paper on his desk and walk out of his office. He left me there with one of the sale person. On top of that they kept me waiting for about 20 minutes on the phone trying to talk to somebody and eventually make an appointment. I will not come back to that dealership ever again. Love Toyota, hate, HATE Toyota of New Rochelle.

Travis was efficient and understanding with exactly what car I was looking for. Made the entire process easy from start to finish.

I am from out of state and had a check engine light on. They were professional. No upselling! The gentleman who helped me could not have been more kind. Five stars!

On Friday 7/18, I found the vehicle I wanted on the Toyota website and called New Rochelle Toyota to confirm that the vehicle was still in their inventory. I spoke to Sunae Evans, who assured me that it was. I made an appointment to meet with her the following day. When I arrived on 7/19 (after a 45 minute drive) I was told that Ms. Evans was not there. Then I was told that the vehicle was not there. When I demanded to speak to the manager, he said the vehicle was supposed to arrive the day before but had been delayed. When I said that was okay and asked when it would arrive, they then said there was already a deposit on it. I'm not sure if this is a case of dishonesty or incompetency, but I will certainly not deal with New Rochelle Toyota in the future