Reviews
I recently had the oil changed and NYS Inspection done.
I recently had the oil changed and NYS Inspection done. When I returned home I noticed that the glove compartment was open and I could not close it. I returned the following day, and Jake in the service department went out of his way to make sure I was satisfied with the adjustment to the glove compartment. Thank you Jake for helping me out and getting the problem fixed. VanBortel should commend you for your fantastic customer service. Renee Shapiro (2016 Outback)
I recently had the oil changed and NYS Inspection done.
I recently had the oil changed and NYS Inspection done. When I returned home I noticed that the glove compartment was open and I could not close it. I returned the following day, and Jake in the service department went out of his way to make sure I was satisfied with the adjustment to the glove compartment. Thank you Jake for helping me out and getting the problem fixed. VanBortel should commend you for your fantastic customer service. Renee Shapiro (2016 Outback)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Was looking for Ascent but changed my mind and waiting
Was looking for Ascent but changed my mind and waiting for 2026 Outback. Will see then
Was looking for Ascent but changed my mind and waiting
Was looking for Ascent but changed my mind and waiting for 2026 Outback. Will see then
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
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It was the best car buying experience I have had,
It was the best car buying experience I have had, everyone was great and dealership is very impressive.
It was the best car buying experience I have had,
It was the best car buying experience I have had, everyone was great and dealership is very impressive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service before and after the purchase.
Excellent service before and after the purchase. Best dealership and people I’ve ever worked with.
Excellent service before and after the purchase.
Excellent service before and after the purchase. Best dealership and people I’ve ever worked with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great sales staff, polite, knowledgeable , easy to work
Great sales staff, polite, knowledgeable , easy to work with. This is my 5’th Sabaru and very happy.
Great sales staff, polite, knowledgeable , easy to work
Great sales staff, polite, knowledgeable , easy to work with. This is my 5’th Sabaru and very happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just leased 2025 Forester Touring.
Just leased 2025 Forester Touring. Have long experience with their great Car Service, but not with the Sales Team. Our recent car and finance options selection experience was truly fantastic! We worked with their Digital and Henrietta Location Sales Specialists, and are very impressed with responsiveness,competency, friendliness, and truly customer focus of their staff! They truly are listening to the customers’ needs and wishes and are making the entire process easy, trustworthy and enjoyable. Now, experiencing both, Service and Sales, we are delighted with the quality of Customer Experience Van Bortel Subaru of Rochester is offering! Outstanding Team of friendly, caring, competent Professionals. We are lucky to have them in Rochester!
Just leased 2025 Forester Touring.
Just leased 2025 Forester Touring. Have long experience with their great Car Service, but not with the Sales Team. Our recent car and finance options selection experience was truly fantastic! We worked with their Digital and Henrietta Location Sales Specialists, and are very impressed with responsiveness,competency, friendliness, and truly customer focus of their staff! They truly are listening to the customers’ needs and wishes and are making the entire process easy, trustworthy and enjoyable. Now, experiencing both, Service and Sales, we are delighted with the quality of Customer Experience Van Bortel Subaru of Rochester is offering! Outstanding Team of friendly, caring, competent Professionals. We are lucky to have them in Rochester!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience from the first phone call to
I had a great experience from the first phone call to delivery even a month later if I have a question it’s answered quickly. Couldn’t have had a better buying experience!
I had a great experience from the first phone call to
I had a great experience from the first phone call to delivery even a month later if I have a question it’s answered quickly. Couldn’t have had a better buying experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The staff are professional, ethical and fair to do
The staff are professional, ethical and fair to do business with. The delivery went well and the hybrid Forrester is a terrific product. They are responsive to questions and requests. The only negative is that I purchased the auto one month ago and still have not received the permanent registration (understandable given the volume of cars they sell, and the sloth-like pace of NYS-DMV).
The staff are professional, ethical and fair to do
The staff are professional, ethical and fair to do business with. The delivery went well and the hybrid Forrester is a terrific product. They are responsive to questions and requests. The only negative is that I purchased the auto one month ago and still have not received the permanent registration (understandable given the volume of cars they sell, and the sloth-like pace of NYS-DMV).
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership with fantastic people.
Great dealership with fantastic people. I've bought 2 Outbacks and 1 Leagacy from Vince over the last 7 years and will certainly buy again in the future
Great dealership with fantastic people.
Great dealership with fantastic people. I've bought 2 Outbacks and 1 Leagacy from Vince over the last 7 years and will certainly buy again in the future
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Their cars are the best out there, and the people are
Their cars are the best out there, and the people are great to work with! They work with you and your budget.
Their cars are the best out there, and the people are
Their cars are the best out there, and the people are great to work with! They work with you and your budget.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car