Reviews
We received outstanding customer service from Luis
We received outstanding customer service from Luis Arredondo when buying a 2023 Chevy Bolt, which I am very content with and enjoy driving. The price was reasonable. Luis was always responsive to our inquiries and focused on our needs. I also really appreciate their Sunday sales hours. Service was great in reprinting the key.
We received outstanding customer service from Luis
We received outstanding customer service from Luis Arredondo when buying a 2023 Chevy Bolt, which I am very content with and enjoy driving. The price was reasonable. Luis was always responsive to our inquiries and focused on our needs. I also really appreciate their Sunday sales hours. Service was great in reprinting the key.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us! We're pleased that Luis made the process seamless. Safe travels until we see you next time here at Koons Clarksville Chevrolet Buick GMC!
Scott was easy to deal with.
Scott was easy to deal with. Knowledgeable and helpful. The whole process only was 2 hours.
Scott was easy to deal with.
Scott was easy to deal with. Knowledgeable and helpful. The whole process only was 2 hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
All of us at Koons Clarksville Chevrolet Buick GMC are happy to see this wonderful feedback for Scott!
Great dealership excellent customer service and staff.
Great dealership excellent customer service and staff. My salesman David is top notch. I went to the dealership for the second time and my experience was as great as the first one.
Great dealership excellent customer service and staff.
Great dealership excellent customer service and staff. My salesman David is top notch. I went to the dealership for the second time and my experience was as great as the first one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued business and this stellar feedback! - The Koons Clarksville Chevrolet Buick GMC Team
My husband and I were so pleased with our recent purchase
My husband and I were so pleased with our recent purchase of a new truck from Koons in Clarksville. Our sales person Jack was absolutely amazing. From pricing to just plain great customer service we were so pleased. No pressure just a great deal. Thanks Jack. Will definitely share our experience with others.
My husband and I were so pleased with our recent purchase
My husband and I were so pleased with our recent purchase of a new truck from Koons in Clarksville. Our sales person Jack was absolutely amazing. From pricing to just plain great customer service we were so pleased. No pressure just a great deal. Thanks Jack. Will definitely share our experience with others.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jo, we are thrilled to hear of your experience with Jack and the team. Congratulations on your new truck, and thanks for choosing Koons Clarksville Chevrolet Buick GMC!
Our salesman was Scott.
Our salesman was Scott. Extremely knowledgeable and helpful. Entire experience (bought a 2026 GMC Arcadia) at the dealership was excellent. We moved quickly through the process. Will go back for future vehicles.
Our salesman was Scott.
Our salesman was Scott. Extremely knowledgeable and helpful. Entire experience (bought a 2026 GMC Arcadia) at the dealership was excellent. We moved quickly through the process. Will go back for future vehicles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, congrats on your new 2026 GMC Acadia! We really appreciate your feedback and your business. Scott and the team at Koons Clarksville Chevrolet Buick GMC will be happy to help you again in the future!
Bought a 2025 BMW with low mileage.
Bought a 2025 BMW with low mileage. The dealership refused a third-party inspection, and the air conditioning failed immediately after I drove it off the lot. When I asked about it, I was told it was “just taking longer to cool because of the hot weather.” Unfortunately, that was not the case. Very disappointing experience, and it will be hard to trust another Koons dealer.
Bought a 2025 BMW with low mileage.
Bought a 2025 BMW with low mileage. The dealership refused a third-party inspection, and the air conditioning failed immediately after I drove it off the lot. When I asked about it, I was told it was “just taking longer to cool because of the hot weather.” Unfortunately, that was not the case. Very disappointing experience, and it will be hard to trust another Koons dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's disappointing to hear about your experience with the air conditioning issue. We strive for transparency and quality, so it's concerning that we fell short here. We'd like to address this matter directly and find a resolution for you. Please feel free to reach out at your convenience. Thank you, Isha Kir - Executive Assistant Manager - isha.kir@koons.com
Bought a used 2025 BMW with low mileage.
Bought a used 2025 BMW with low mileage. The dealership refused a third-party inspection, and the air conditioning failed immediately after I drove it off the lot. When I asked about it, I was told it was “just taking longer to cool because of the hot weather.” Unfortunately, that was not the case. Very disappointing experience, and it will be hard to trust another Koons dealer.
Bought a used 2025 BMW with low mileage.
Bought a used 2025 BMW with low mileage. The dealership refused a third-party inspection, and the air conditioning failed immediately after I drove it off the lot. When I asked about it, I was told it was “just taking longer to cool because of the hot weather.” Unfortunately, that was not the case. Very disappointing experience, and it will be hard to trust another Koons dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm sorry to hear about your experience with the air conditioning issue. We strive for transparency and quality in our vehicles, so it's concerning that this happened. We'd like to address this situation and see how we can assist you further. Please feel free to reach out at your convenience. Thank you, Isha Kir - Executive Assistant Manager - isha.kir@koons.com
I have been paying about $20 more for the oil, filter and
I have been paying about $20 more for the oil, filter and tire rotation service and driving about 20 more minutes out of my way to come to this dealer just because they are open on Saturdays. My visit the other day for this service was $172 and that was after a $20 coupon was applied! I was in shock and when I challenged the service advisor about the cost, the only thing she said was their prices have gone up recently. The value i was getting for the convenience of weekend appointments is no longer there. Im sorry but this was probably my last service appointment at your dealer and ill be going back to my local dealer, JBA Chevrolet in Glen Burnie. There's no way this service should cost that much
I have been paying about $20 more for the oil, filter and
I have been paying about $20 more for the oil, filter and tire rotation service and driving about 20 more minutes out of my way to come to this dealer just because they are open on Saturdays. My visit the other day for this service was $172 and that was after a $20 coupon was applied! I was in shock and when I challenged the service advisor about the cost, the only thing she said was their prices have gone up recently. The value i was getting for the convenience of weekend appointments is no longer there. Im sorry but this was probably my last service appointment at your dealer and ill be going back to my local dealer, JBA Chevrolet in Glen Burnie. There's no way this service should cost that much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nathan, I apologize for the inconvenience and frustration regarding our pricing. We strive to offer competitive rates while maintaining quality service, but it's clear we missed the mark in this case. If you'd like to discuss this further or have any other concerns, please feel free to reach out so I can personally assist you moving forward. Thank you, Charlie Burkhardt - Service Director - 410-988-9522 ext. 17200
The service team is the best I have encountered in the
The service team is the best I have encountered in the industry. They are true professionals and provide outstanding customer service.
The service team is the best I have encountered in the
The service team is the best I have encountered in the industry. They are true professionals and provide outstanding customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Linda, thank you for sharing your positive feedback about our service team! We hope to welcome you back to Koons Clarksville Chevrolet Buick GMC again in the future. Safe travels!
The service advisors at KOONS have never screwed me.
The service advisors at KOONS have never screwed me. They give me good prices for the services that is required. I once had a messed up transmission and they fixed it within a couple of days! Unbelievable. I plan on keeping my truck for a while
The service advisors at KOONS have never screwed me.
The service advisors at KOONS have never screwed me. They give me good prices for the services that is required. I once had a messed up transmission and they fixed it within a couple of days! Unbelievable. I plan on keeping my truck for a while
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Jewel, it's terrific to hear your truck is in good hands with our Service Team at Koons Clarksville Chevrolet Buick GMC! Thanks for sharing your positive review, we can't wait to work with you again!