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Rock Hill GMC

(74 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–5:00pm Closed

Reviews

(74 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rock Hill GMC from DealerRater.

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Awesome customer service.

Awesome customer service. It is always a pleasure to work with Tripp. He is an awesome service advisor and the dealership takes great care of my vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had a very good experience at the dealership and the

I had a very good experience at the dealership and the sales guy was very friendly and did a good job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Rock Hill Buick ,I rate them very highly as accommodating

Rock Hill Buick ,I rate them very highly as accommodating their customers looking forward to my next appointment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

From the moment the Sales Representative Danny Love met

From the moment the Sales Representative Danny Love met me to the purchase of the vehicle he was outstanding. Very professional, knowledgeable, engaging, and went beyond to ensure that not only my questions were answered but also took the time to understand my needs of what I was looking for were met. I went to 8 different dealers and test drove a dozen trucks and by far Danny was the best sales team member of them all as well as the entire team from sales, Ian Bennett in Finance, service and parts have been excellent. Truly a team concept with taking care of the customer as the number 1 priority. I highly recommend Rock Hill Buick GMC as a first stop when purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

James, we're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!

May 13, 2025 Just bought my second GMC from GMC of Rock

May 13, 2025 Just bought my second GMC from GMC of Rock Hill, Go see William Caldwell he will help you find the Car for you. He is great and will get you the car you want no matter what it takes. WILLIAM CALDWELL is the man for you!!!! Beverly Estes

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The fact it’s been over two weeks and no one has reached

The fact it’s been over two weeks and no one has reached out tells me how sorry of the people that works in that dealership. Just sorry as xxxx associates! The worse part of the experience is after the sale is complete to see some scratches on your new vehicle, but you making you let your sales person know that they are there and kind of pointed the finger towards the customer. Remember it was late night and someone took the vehicle to the back to clean. That's not here or there. But the process to get them fixed was horrible. This I have is deep and cannot be buffed out unless I want the whole driver side painted. Thinks not. No other resolution or anything. Now it comes to hey I haven't received my license plate. The fact that no one can return phone calls or correspondence is troublesome. For Brian to be the sales manager and Ashley to work titles. It's kind of funny that no one will return phone calls. So I guess my next step is to come to the dealership and speak with the owner. Response from the owner 2 weeks ago We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your feedback. We're sorry to hear about your experience and would appreciate the opportunity to make things right. Please give us a call at 803-992-8500 or email me directly at bbacha@rockhillbuickgmc.com with your contact information so I can personally reach out to you. We value your input and hope to speak with you soon. Brian Bacha - Operations Manager

Dealership is very nice.

Dealership is very nice. Good location. Well maintained. Nice people all around. William Caldwell was excellent to work with. Highly recommend anybody looking at a new GMC to seek him out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I recently purchased a 2025 GMC Sierra AT4 from Rock Hill

I recently purchased a 2025 GMC Sierra AT4 from Rock Hill GMC, and the entire experience was outstanding from start to finish. Syed, Mahogany, and Ian did a fantastic job on the backend—communication was clear, professional, and timely throughout the process. They made the negotiation easy and stress-free, which I really appreciated. Due to my work schedule, I couldn’t make it to the dealership, and they went above and beyond by delivering the truck right to my front door. James, who handled the delivery, was awesome—friendly, prompt, and professional. This kind of service is rare, and it made a big impression on me. If you’re looking for a team that truly takes care of their customers, I highly recommend Rock Hill GMC.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Syed Irfan was awesome from when first made contact until

Syed Irfan was awesome from when first made contact until the end of the sale. He explained and showed us the new features of our new vehicle. Syed insisted that we called him if we had any further questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great experience.

Great experience. Easy and trustworthy. I will definitely be back for service in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.