Reviews
Professional Team, good communication was the key!
Professional Team, good communication was the key! ....I was 5 states away, the transaction was all done over phone and e-mails, it went flawless with no delays or surprises!
Professional Team, good communication was the key!
Professional Team, good communication was the key! ....I was 5 states away, the transaction was all done over phone and e-mails, it went flawless with no delays or surprises!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, we are very happy to have provided you with such a positive experience! Thank you for choosing Hertrich Buick GMC of Salisbury, INC. and we hope to see you again.
Truck Serviced
Arrived before scheduled appointment and the services advisors got my truck in and serviced. Thanks for the 1st free oil change from GMC. Always peace of mind when you have service work done at Hertrich Buick GMC at Salisbury, Md
Truck Serviced
Arrived before scheduled appointment and the services advisors got my truck in and serviced. Thanks for the 1st free oil change from GMC. Always peace of mind when you have service work done at Hertrich Buick GMC at Salisbury, Md
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Roland, we are so happy to read such a great review about Hertrich Buick GMC of Salisbury, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service
Very friendly and helpful staff. I went in for an oil change, waited for my vehicle and was done within an hour.
Service
Very friendly and helpful staff. I went in for an oil change, waited for my vehicle and was done within an hour.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great Dealership
Had a coupon for oil change and tire rotation. Always use this dealer for anything concerning my car. Never disappointed.
Great Dealership
Had a coupon for oil change and tire rotation. Always use this dealer for anything concerning my car. Never disappointed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
My service person is awesome, he has been great ever since I purchased my car and so very helpful. If you ever had a problem or question Mr. Jonathan is the perfect person to talk to. Thank you sir...
Service
My service person is awesome, he has been great ever since I purchased my car and so very helpful. If you ever had a problem or question Mr. Jonathan is the perfect person to talk to. Thank you sir...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome!!
Good morning, It was time for me to get a new car, I had a specific car & price in mind and went to the dealership. Awesome service, friendly salesman( Navraj Thapa). Everything you could possibly when you want to buy a new car, even the wait time was great. In and out with 2 hours you can’t beat that. Anyone looking to buy a new/ used car should definitely stop by there first.
Awesome!!
Good morning, It was time for me to get a new car, I had a specific car & price in mind and went to the dealership. Awesome service, friendly salesman( Navraj Thapa). Everything you could possibly when you want to buy a new car, even the wait time was great. In and out with 2 hours you can’t beat that. Anyone looking to buy a new/ used car should definitely stop by there first.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hertrich Buick
Lizzy and Lorain are a pleasure to deal with . Never had a problem that they didn't fix.
Hertrich Buick
Lizzy and Lorain are a pleasure to deal with . Never had a problem that they didn't fix.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Broken Antenna
My garage door did not go up completely and tore off my antenna. I stopped by my dealership and asked if they could fix it. Lizzie was so helpful and got me an appointment within a few days. It was repaired quickly and perfectly. They always are so accommodating and friendly.
Broken Antenna
My garage door did not go up completely and tore off my antenna. I stopped by my dealership and asked if they could fix it. Lizzie was so helpful and got me an appointment within a few days. It was repaired quickly and perfectly. They always are so accommodating and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Teresa, we are glad Lizzie was able to get you scheduled within a few days and our techs were able to repair your vehicle quickly and perfectly. Thank you for taking the time to leave a review.
Fixed quick and took great care of me
Truck left me stranded. They got me back on road quick and communicated effectively
Fixed quick and took great care of me
Truck left me stranded. They got me back on road quick and communicated effectively
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Paul, we are glad our service team was able to get you back on the road quickly. Thank you for taking the time to leave a review.
Owner
Pleasant atmosphere, customer service was a good experience. I don?t believe I needed a completely new system for my windows, but that?s how they make money. They did tell me the parts I needed they would do but no guarantee it will fix the problem. So they recommended the high in price of course.
Owner
Pleasant atmosphere, customer service was a good experience. I don?t believe I needed a completely new system for my windows, but that?s how they make money. They did tell me the parts I needed they would do but no guarantee it will fix the problem. So they recommended the high in price of course.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kenneth, we are glad you found our dealership to be pleasant and that you were provided with quality customer service. If you have any questions on our recommendations, please feel free to reach out to one of our service advisors. Thank you for taking the time to leave a review.