Step One Buick GMC Cadillac Pensacola

Our experience was Beyond Elite Treatment!! The purchase of My GMC 3500 Dually Dream Truck was the Best Ever; Thanks to John Ming, James Ming and Mr. Pink!!! All three Didn’t Have to assist and work with my wife and I as they Did!! They didn’t Think Twice and went Way Further past my expectations ! John made it a Pleasant Experience From His first hand shake to Our last hand shake. All three were Professional, Respectful, Friendly; Understood Our Needs and Wants! Plus my wife found her future car and We will be back to Step One GMC Pensacola PERIOD! All my Services will be at this location Too. When You Come Here To Purchase Your Next Vehicle Ask For John Ming but Be Careful Next To Get Mistaken By His Twin Brother James Ming. Either Way You Can’t Go Wrong Lol For Both Were Extremely Nice, Helpful And Knowledgeable!! It was Truly A Rewarding Day For Both My Wife and I because We Drove Off So Happy!! I Want To Personally Thank Everyone For Such A Wonderful Buying Experience! Especially John Ming!! Mr. Pink was so pleasant and understanding and being patient with accomplishing our Goal of Buying My Dream Denali 3500 Dually! Our Financial woman Amanda was a Big part of this Great Team. Securing the Best Possible Financial Loan for Our Purchase. I want to Thank Her Again for Making It Happen. You Will Not Be Disappointed But You Will Be Making A Big Mistake By Not Purchasing Your Next Vehicle From Step One GMC Pensacola PERIOD! So Again, Thank You All For Such A Wonderful Experience And Successful Purchase! William Wamsley

My wife and I had a great experience purchasing a vehicle from this dealership. Jimmy & Donovan did a great job assisting us through the entire process. My wife loves her new 2025 Buick Envista! I would definitely recommend shopping around at Step One Buick GMC Cadillac!

Very responsive and respectful which I truly appreciated. You can buy out of state and they have someone come to you so you don’t have to go to Florida!

Great dealership experience, they had a 5 series I was interested in, and were fair on my trade in. Super quick to respond, not pushy, very helpful, really balanced 'supporting' the purchase. James was highly communicative and sent a bunch of info on the car I wanted, and he and Mr Pink and I were able to come to terms on the trade in value. Would absolutely buy from these folks again.

I was very fortunate to have Shelli Payne work with me through this purchase. She was extremely knowledgeable about the XT6 Sport that I went there to look at and purchase. It is always a pleasure to work with someone who is so professional. She took her time going over all the accessories that are on the vehicle that I purchased. This was very important since my last vehicle, XT4, had few accessories.

I was charged for diagnostic fees that I was told would be dropped if my car was fix at service shop

I purchased my Buick in 2021 and I have it serviced at the dealership. Jessica has been excellent at getting me in and out because in retirement Pam and I are a one car family. Jessica did an excellent job just recently, Hat Tip to the mechanic and the shuttle drivers, John Henry and Noah. My Service Dog Jack loves the place. Scheduling was also excellent. Liam Holliday

We would recommend Brad Howard our salesman he was very thorough and informative about our purchase of our 2025 GMC Denali Ultimate. We love the truck.

Enjoyed buying my new car. Shelli was great! Pleasant experience! I love my new encore !

We have purchased several vehicles from them over the years. The last one was a used truck which we also purchased an extended warranty . After several issues with the extended warranty we decided to cancel it. We returned to the dealership and did the paper work to cancel it. After waiting several months we did not receive the refund. We returned to the dealership to find out that they never finished the processing of the refund. After about seven month we have not received our money back. Did step one just keep it? Never again Step One. In fairness we do like the service department.