Reviews
D’Max sped up the process of getting me back on the road
D’Max sped up the process of getting me back on the road in my brand new vehicle. I drove about 3 hours to get my new ride. D’Max ensured that everything was satisfactory, and even reached out 2 days later to make sure everything was still good. His customer service was excellent and I highly recommend him for all of your needs at EchoPark Automotive in Charlotte, North Carolina.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My experience with Echo Parks was excellent!
My experience with Echo Parks was excellent! Our salesman Steve made the whole process smooth! Thank you !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We're thrilled to hear that you had a 5-star experience with us. Congratulations on your new vehicle! We wish you many happy miles ahead, and we’re here for anything you need on your journey. Safe travels and enjoy the ride!
The truck was just what I wanted.
The truck was just what I wanted. The first day I was had limited time but sales associate and Manager were great to help speed the first part up. I returned two days later to purchase and it went south. While doing the purchase paperwork, the sales associate went from polite to very rude and confrontational to my wife for asking questions about fees and a misunderstanding about ways to make the down payment. Even telling us to “Either buy the car or leave”. Strangest thing that has ever happened to us at a dealership. The manager was great though. Went out of his way to make things right.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, we are sorry to hear that there were any issues during your visit at EchoPark Charlotte, and would like you to know that our Guest Loyalty Center is here should you need anything, or want to speak to someone about your experience. Please reach out to them at 980-985-2000, Monday to Friday 9am to 5pm, if you have any questions or concerns. We are here to help.
I live out of state and this dealer refused to sell me a
I live out of state and this dealer refused to sell me a car unless I physically went into their store 2 hours drive from me. They said they had to prevent fraudulent purchases. Then why did a dealership two states away sell me a car the next day? Step into the 21st century echo Park! I would have paid more because you had the car I wanted but your sales team was unhelpful and borderline rude!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
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Keith was awesome!
Keith was awesome!!!!! I would recommend anyone, that’s looking for vehicle to go to Echo Park. The customer service over all with the team, was awesome!!! Keith took his time with me. Very detailed in what he does. Keith and Steve rocks!!!!👏🏽👏🏽👏🏽
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts.
I had a great experience working with Steve at Echo Park.
I had a great experience working with Steve at Echo Park. By far the easiest car. buying experience I’ve ever had. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
1101kjh thank you for sharing your experience and recommendation of Steve Forbes, and EchoPark Charlotte. It means a lot and we can't wait to for your next visit.
The process was so simple and Steven made it so smooth.
The process was so simple and Steven made it so smooth. We got the car we wanted and are very happy with it. Thanks!!
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Danielle, thank you for sharing your experience with Steve and the team at EchoPark! We are glad to know we helped you find the car of your dreams. Have an awesome day!
I had a great experience and highly recommend Echopark.
I had a great experience and highly recommend Echopark. Steve was great! I have purchased two cars through this dealer
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
courtney_f thank you for your trust and repeat business with EchoPark Charlotte! Your second purchase with us is the best compliment we could ever receive, and we look forward to your next visit.
Great experience!
Great experience! This is our 2nd car through Echo Park. Everyone was very attentive and friendly.
- Customer service 5.0
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
DanielleTerrell, we were so happy to have your back at EchoPark Charlotte! Your trust in Steve and the team is greatly appreciated and we can't wait to see you again! Take care.
Steven Forbes made buying a car a wonderful experience.
Steven Forbes made buying a car a wonderful experience. I would highly recommend him!! We are a young couple and desperately needed a vehicle to accommodate our growing family. We needed to stay in a certain price range and he made it happen. Thank you so much for your help!
- Customer service 5.0
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Stephanie32190 thank you for taking the time to share your recent experience with Steve and the team at EchoPark Charlotte! Your recommendation is greatly appreciated and we look forward to your next visit.