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Hagen Automotive

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (22 reviews)
Visit Hagen Automotive
Sales hours: 9:00am to 5:00pm
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Sales
Monday 9:00am–5:00pm
Tuesday 9:00am–5:00pm
Wednesday 9:00am–5:00pm
Thursday 9:00am–5:00pm
Friday 9:00am–5:00pm
Saturday Closed
Sunday Closed
(585) 537-4248 (585) 537-4248

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (22 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hagen Automotive from DealerRater.

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BREATH OF FRESH AIR!

Shopping for a used car is usually a scary thing but Vance delivered what he promised! I purchased a 2010 Honda Civic and before I picked it up, he went thru the car and repaired or replaced all the items that were faulty and personally drove the car about 30 miles before delivery. I highly recommend and will definitely purchase here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Like purchasing a car from your best friend.

Straight forward and honest. No big fancy shop, but you are buying a car from someone you can trust. This was my first time dealing with Vance and I really felt like I had known him for years. He went through the car and fixed several things that needed repair before he completed the sale. He not only sells the car but he also repairs them, so he knows what he is sending out the door. That means a lot to me. Thanks Vance, I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thank you!

I had been looking for a car for several months but ran into some shysters. I stopped by Hagen's and talked to Vance. I told him what I needed and the top limit I could spend. He found me a car and fixed it up like new. Putting me at ease and talking to me through the whole process. Vance is honest, friendly and hard working. I am so thankful we got our car from him. I will be giving him my business again and recommending him to everyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent and honest

Recently my son and I were looking for a replacement car for him. We happened on to Hagan Automotive. Vance impressed me as very honest and up front. I find doing business with a person as opposed to just purchasing a car is much more rewarding. We decided on a Toyota Camry but asked to have the car checked by our mechanic. Vance was more than happy to have someone else to go over the car. After the inspection my mechanic felt the car was in very good condition and very fairly priced. We purchased the car and will be doing business with Vance in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I would buy here again

I bought a wonderful little car here and would recommend it to anyone the gent is honest and very polite and sincere the cars are all very well taken care of before you even get it to take home I have no complaints about the service or anything else

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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First Car buying experience was amazing!

My granddaughter was looking to buy her first car and since it would be a used car, I was very cautious. I personally have had mixed experiences buying used cars. She looked online and found a Hyundai Tucson at Hagen Automotive. Vance met us and told us he goes over all his cars thoroughly. Well we took it for a ride, loved it and bought it. A few weeks down the road we discovered it had a gas leak. Vance drove up to Rochester and took it back to his shop and bought a new fuel tank for it! It was out of warranty but Vance covered the bill which was not cheap. I will send anyone I know looking for a car to Vance, he is a man of his word. Thanks Vance!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent honest service

Was very pleased with the service and attention to detail Vance gave us during our car purchase. He was always up front and honestest with issues we raised. Vance always got back to us in a timely manner and was very professional in his dealings with us. If we are in the market for a used vehicle in the near future I will definitely return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Amazing dealer

I got Great customer service, very professional, and was sold a great car for a great price and a speedy car preparation and delivery, definitely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Natalya, Thank you so much for doing business with Hagen Automotive! I'm so happy we were able to find a great car for you at a great price! Enjoy your Corolla! Thank You, Vance

Older, dependable car needed to leave in Florida

Vance met us on a Sunday to show us his inventory. Always personable, professional and fair in his dealings. Very happy and satisfied with the van we purchased! Will go there again for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Bill and Dee, Thank you for choosing to do business with Hagen Automotive! Glad you are enjoying your Sienna. Hope you have a great winter, we will see you in the spring when it warms up! Thank You, Vance

used van purchased

Recently purchased a 2012 Dodge van from Vance the owner he was extremely professional and addressed any concerns or repairs after the sale would highly recommend .. Thanks Vance see u again !!! 5 star service !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dave, Thank you again for your business! Please let me know if there is anything more you need in the future. Thanks, Vance