Hiley Mazda of Burleson

Jacob was professional, friendly and very helpful. By far the best experience I've had. Exceeded my expectations. He made the buying experience problem free. Very knowledgeable and helpful. Walked us thru all the steps including the new technology.

Today my family and I stopped by to look at a brand-new Mazda CX-5. We had communicated with the sales staff at the dealership prior to our arrival on the specific vehicle we were interested in purchasing and negotiated on a price and set up an appointment to finalize the deal. We arrived at the dealership and walked around the car and test drove it, typical car buying steps. Once we sat down with the sales staff and indicated we were ready to purchase, the sales staff got the paperwork ready. We agreed upon a out the door price (sales, tax, title, license, dealership fees) and signed two different documents that stated the total out the door price of the vehicle. Lastly, the salesperson provided us one additional form circled at monthly payment amount and we signed and initialed on that monthly payment amount AND the total out the door price that we had agreed upon. (Signing on the monthly payment amount was our biggest mistake. It did not equal the total out the door price) Move on to financing portion and this is where everything goes wrong. After waiting 45 minutes to start the financing process, the finance manager provides the sales purchase agreement, and the total dollar price is completely different than what we had originally discussed. The finance manager discussed with the sales manager and sales manager signed off and agreed that was the $ price we provided was correct and accurate. The finance manager then proceeds to "discuss" with the general manager or "his boss" and says they won't honor the price that the sales manager provided. If you aren't willing to honor the price that your sales manager approves.....why have cars listed at that price anyways? Why would you have a sales manager approve deals like this? What prices do you actually honor? We then offered to pay the purchase price (near $30K) in cash on the spot and forgo financing and they still declined and wouldn't honor their price. Whoever runs this dealership should be ashamed of themselves. This dealership employs deceitful sales tactics. I completely understand that the dealership needs to make money to pay their staff and keep their lights on, but if you go ahead and start switching prices on people, can buyers really trust you after you go against your written agreement? Want to make money on deals? Figure out a different way than being dishonest to your customers. Thankfully we weren't in a rush to purchase a car and will be looking at different options. Other people have had good experiences at this dealership and that's fine, I'm happy for them. But buyers beware, be careful what you sign at this dealership and look over all the numbers and documents. The finance staff and ownership does not have your best interest at heart and will gladly make money at your expense. I'm sure dealership will respond to this review saying, "we're sorry for the misunderstanding, etc." But we have written text messages with agreed upon pricing with the sales staff that had the total dollar price. Please do your due diligence if you do decide to purchase a vehicle at this dealership, they don't have your best interest at heart.

Mazda has an amazing line-up of vehicles. This dealership represents the brand very well and has a great team of folks. 👍 We've bought two new Mazdas from them this year. Savannah is a great sales consultant that is patient and kind. Ask for her! Thanks again Hiley Mazda Burleson for making car buying easy and fun! Our son loves his Mazda 3 and wife loves the CX-9 Carbon Edition. ❤