Mercedes-Benz Burlington

WARNING: MERCEDES-BENZ BURLINGTON STEALS CASH PAYMENTS – DO NOT TRUST THEM! My husband and I paid over $3,000 in cash for two invoices in January 2024. A year later, when we returned for service, they tried to claim we never paid and only acknowledged a $200 cash payment. At first, they falsely said the $200 was paid by credit card, but when we caught them in a lie, they changed their story. During their “investigation,” they accidentally admitted that Auto Rev covered the full invoice amount, meaning the dealership got paid twice—once in cash by us and again by our warranty provider. When we contacted Auto Rev directly, they told us the $200 deductible was paid by credit card on January 24th—days AFTER my husband made the cash payment. So who made that payment? Because it wasn’t us. Alyssa, Mo, Ed, and General Manager Tudor Baciu have refused to acknowledge the missing cash, won’t pull security footage, and are blatantly covering up what happened. This isn’t an accident—it’s a scam. They take cash, pretend it was never received, and then still collect from third parties. DO NOT PAY CASH HERE UNLESS YOU WANT TO BE ROBBED. We are escalating legally, and I urge everyone to stay far away from this corrupt dealership.

I have experience with Mercedes Benz Burlington for buying a new car. And I was impressed with service. Great stuff, warm welcome. Everyone was very friendly and professional with me. Thank you to Jack for his knowledge and ideas. Thank you to Steve for his friendly attention, positive mood and for giving me new knowledge about my new car. Thank you to Randa for help, support and warm welcoming. I am enjoying with my new Mercedes. We did a good choice guys. Me and Mercedes - one love.

My experience with Mercedes-Benz Burlington was truly exceptional, and I would like to extend my gratitude to the individuals who made it so. Andjelo Franjic, the service advisor, was instrumental in ensuring a smooth and satisfying experience. His professionalism, knowledge, and dedication to customer service were truly commendable. He took the time to understand my needs and provided tailored advice that greatly assisted in my decision-making process. I also had the pleasure of interacting with Michael Canci, the service manager. His leadership is clearly reflected in the high standards of customer service and the well-oiled operations of the service department. His commitment to excellence and customer satisfaction is evident in every interaction. The entire team at Mercedes-Benz Burlington, have a positive spirit and provided a seamless and enjoyable experience. Their dedication to their customers sets them apart in the automotive industry. I highly recommend them to anyone considering a Mercedes-Benz vehicle. Their comprehensive services and customer-centric approach truly embody the quality and sophistication of the Mercedes-Benz brand. I look forward to continuing my relationship with Mercedes-Benz Burlington and especially with Andjelo and Michael, who have made my experience so memorable. Thank you for setting the bar so high in the automotive industry.

It was great, special thanks to Muhammad (Mo) Sakaji - who helped me fixing/repairing defualted front excel causing humming/thud noise. He is great in understanding customer's need and provide solution to the best of customer's satisfaction. Thanks Mo and Thank Mercedes- Benz, Burlington for helping customers and keeping them happy.

Received one call from the customer service rep after viewing the car. Was given several verbal estimates during that call, of what was cost to do the necessary repairs. However there was no follow up after other things were required and left messages twice over two days asking for a formal estimate of emailed cost. Received only call back from Service reception for time of pick up and that car was done. Not final cost as requested, and no explanation of costs just a paper invoice. The invoice was over $500.00 what was discussed in the original conversation 2 days before. As customer rep never called me back I feel he did not do his job correctly.

This review is specifically for Burlington Mercedes-Benz. I find it hard to believe that every time I call for service it takes a month to get service appointment. On top of that it’s for minor maintenance or services that dealership needs the vehicle for eight hours which is hard to believe. I've taken my other vehicles to difference garages and they can do it in two hours or less. Today I called in because I had an SRS malfunction in my vehicle and told me that the appointment would be three to four weeks out which is hard to believe. This type of malfunction state that I should not be driving the vehicle. they continued to tell me that they can bring vehicle in for emergency repair but they would need to keep my vehicle for a week, but offers me with the rental car at my cost at $40 day. The malfunction is a defect obviously the vehicle is only three years old with 30K. My wife also has a vehicle and we had it damaged when we brought it in for service a few years ago. So overall I'm very disappointed with this dealership and the lack of service. It's hard to believe that this dealership gets four stars I have friends and family and they have the same issues. My brother-in-law told me that they broke the spinner dial for the stereo system on his C300 and proceeded to blame him that he broke it and that it was broken when it came in. If you see any positive reviews about this dealership, be very wary because I'm giving you the honest truth how I feel. Also for “me connect” be aware that the service is only for a limited time when you lease a vehicle they don't tell you that it's for a limited time and it's not written in your contract or in your lease. Also the app is finicky and does not work sometimes especially if you're trying to remote start your car or lock your car. At one point it didn't work for three to four months and I made numerous complaints and nothing was done about it. With the MB app you cannot control the heated seats, heated steering wheel and temperature within the vehicle, did they forget that we live in North America. These basic features have been offered in Ford or GM for many years. Overall I find the service inconvenience at Mercedes-Benz Burlington, I'd rather get my vehicle serviced at Jiffy Lube and I know they check to the equivalent of the A & B services and do all the safety inspections at the same time. At the end I ended up calling another Mercedes dealership and booked me in this week to have the issue resolved no thanks to Burlington Mercedes.

The worst of the worst service you can imagine. Rude, inattentive from the moment I walked into the dealer ship. The service guy just was annoying and argumentative.. Customer service, what they definitely don’t have.. I’m mad real mad. Sandra Morello

Had been experiencing a very specific CEL for the past few years under certain circumstances with my SLK55. It did not affect driveability (until I had it repaired and then I noticed AFTER the repair that it DID affect driveability--specifically acceleration, shift changes and a rattle which were determined to be all related). I could clear the CEL but it always returned (under WOT). Booked my appt on a Wednesday got in on the Friday and got my car back the following Wednesday. It's like a different car now with no CEL now under that specific circumstance. Peter was the SA and was very attentive to my needs and any questions I had were quickly and accurately responded to. Thanks to all involved

Excellent service!!! I would recommend it. The people are always nice. They took the time to listen to my concerns. I would go back. thank you.

Absolutely terrible experience. It starts with the "Service Manager" Michael Canci, and trickles down to the rest of the staff. Go to Oakville, or Saint Catherines but save yourself a headache and don't get your car serviced here or buy from here.