Reviews
never contacted back
I emailed through the cars.com website asking for photos of a car I was interested in and was never contacted back. Very disappointed in the lack of customer service.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dealer response
Dear Kenneth, HGreg.com is making huge improvements to it's post-sale customer service. We apologize for the delay in response to your comments and concerns, but you are not forgotten. If your concerns are still in question, please reach out to me at mateo@hgreg.com so I may be of assistance. If you still happen to be in the market for a vehicle, also reach out to me and I will make an appointment with you on high alert to provide you with the best customer service. You deserve it. Sincerely, HGreg Customer Care Team