Towbin Kia

Great dealership and no hassles. Once I decided on a vehicle, I was in and out in under 2 hours with my new car. Everyone there was incredibly helpful and nice. Would definitely buy another car in the future from them!

Very disappointed with the service I received, the guy behind the computer and confirming prices made us feel unwelcome and kicked us out, after years of good experiences with Kia, one employee is ruining an entire branch!

Towbin Kia dealership in Henderson is a wonderful place to go to if you’re interested, any purchase of aa car or potential lease. My personal experience there is Alwayspositive experience. All staff there is like a family. They’re kind, professional and accommodating. I recommend this dealership to anyone who wants to purchase a Kia.

Negotiated a cash price in a 2024 Telluride. Signed their offer sheet and said I needed wire instructions so I could pay for the car. Salesperson came back and said that “I needed to do him a favor and finance the car because he did me a favor on the price”. I refused and he told me that he was “losing money on the deal” and I told him that he was a fool to sell a car at a loss. He said no deal and walked away. All AFTER i signed THEIR offer sheet. Unethical and unprofessional. Don’t waste you time.

Horrible customer service. Brand new car sold w one key and they promised to deliver the 2nd key, which is in stock, and we are having issues with the salesperson following through to help arrange. Completely unacceptable.

Negotiated a cash price on a new vehicle, signed their offer sheet and asked for wire instructions to send them $39k for the car. They came back and said I needed to finance the car that day “because he did me a favor on the price and was losing money on the deal”. I told him that if he was losing money in the deal he was a fool. He then said “no deal” and walked away. What a lying, sleazy organization.

I had a great experience with Towbin Kia. Brooklyn was very helpful over the phone assisting me with inventory and answering all of my questions. Looking forward to stopping in soon.

I reached out online about a car. Hallie Grant reached out to me about scheduling a time to test drive. I let her know that I'm familiar with the car, I can buy it outright, but I wanted to know if the car has one specific feature. I even took a stock photo of the feature and and sent it to her. I asked her to get back to me if she could find out any information, that was a week ago and I have not heard anything back. I went to the dealership and there was no one available to answer my question.

Disappointing Experience at Towbin Kia - Communication Lapses and Unfulfilled Promises I am writing to express my deep disappointment with the communication issues and unfulfilled promises I encountered following my recent car purchase at Towbin Kia. While initially excited about the car itself, the lack of follow-up, unclear information, and misleading sales tactics have significantly soured the experience. Registration Delays and Unresponsive Staff: Since purchasing my car, I've made multiple attempts to obtain my vehicle registration. This includes two visits, over five calls, and three voicemails left for the cashier. However, I haven't received a single call back, causing me to miss my DMV appointment. The receptionist's practice of screening callers based on caller ID and failing to inquire about the reason for a callback is not only frustrating but also a missed opportunity to address customer concerns. Further attempts to reach the cashier through service personnel proved unsuccessful as well. Everyone operates as an island with no idea how to interact with other departments. I asked for an email or for someone to walk to the cashiers desk with a post it note and that did not yield any results. Miscommunication During Financing: Prior to finalizing the financing, I repeatedly discussed the total out-the-door cost with my salesperson, specifically confirming the inclusion of gap insurance. Unfortunately, during the financing stage, it became clear that the final price did not include gap insurance as previously agreed upon. Additionally, several unnecessary and unwanted items like decorative decals and interior protection packages were presented as mandatory and bundled into the financing as optional, significantly inflating the overall cost. If I had been given the vehicle I wanted in the color I was looking for I could have avoided over $4,000 in extras I did not want. Their response was we’ve already put it on the vehicle. We can’t take it off however I wanted a vehicle and a different color and was waiting to hear back about when it would be switched out. I don’t know why they told me to finalize my paperwork knowing we didn’t have the right car. Unfulfilled Promise Regarding Car Color: A key selling point for me was the salesman's assurance that I could switch to a different color once the arrival timeframe was confirmed. However, after two subsequent visits to the dealership with the same inquiry, I received no concrete answers. When I was finally contacted to discuss my experience, I was informed that the loan was already funded and the best option was to trade in the vehicle for the desired color at an additional cost. When I said, I was willing to do that, and the gentleman said he will look into it. I never got a call back. This contradicts the initial promise and feels highly deceptive, encouraging me to finalize the purchase with the understanding that the color could be changed later. Inconsistent Information and Unattentive Staff: These communication issues were further compounded by a lack of attentiveness from the staff during a separate visit to inquire about a car for my son. The staff seemed uninterested in providing genuine assistance, only focusing on directing me to hand over my cell phone so that one of their employees could complete a customer satisfaction survey that would not accurately reflect my negative experience. Additionally, there was confusion surrounding service inclusions. Both my salesman and a staff member at the front desk made conflicting statements about included services like the first service oil change and a complimentary gas tank. Upon further research, I discovered the gas offer was contingent upon completing the survey, which I did receive and the promise my first service would be taken care of was not documented in the final paperwork. This discrepancy raises concerns and was promised by the salesman.

Kept calling and sending emails after the sale from different employees wanting me to come in and this is AFTER the sale now the service department is calling and sending emails and even went as far as Scheduling me for a service appointment for this coming September for a 7500 mile service I just barely have 300 miles on my car and won't be needing service anytime soon. The calls and Emails are extremely annoying. If I need service I will call You. Sydney in sales was awesome otherwise..