Skip to main content

Dutch Miller Subaru

(55 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed

Reviews

(55 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

They should be proud.

All around excellent service. Friendly people. Comfortable atmosphere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope to be of service to you again! Take care!

?Routine?ly excellent

All aspects were excellent: scheduling, dropping off & write-up, performance of maintenance, payment, review & picking back up. Competent and polite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

Repair and maintenance,

I was very satisfied with the work done on my Outback and the repair done on the outside mirror.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Peggy, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Very disappointed

Very disappointed. Went to search for a new car. The salesman started out being helpful and nice so may husband brought may car back for an appraisal for a trade in. He got an amount and the salesman said he would call so we waited from Wednesday to Monday and he never called. I called him because I was still interested but he told me he had been busy and was going to be off so he gave me the name of another person from the dealership and said he would call me. I waited two days to hear and called and left a message for the new guy both days to call me. I never heard from anyone. So I then went to another dealership and have now ordered a new Forester. The service was so bad with no one calling me back that I am glad I never bought there because I would worry about the service now also.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Sue, thank you for your honest comments. We regret to hear we were unable to reach an agreement on the vehicle you were interested in. Please reach out to Dakota McNeely, General Manager, at dmcneely@dutchmillerauto.com or 304-340-4500 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

Good and Bad

I intended to buy a Subaru but was pushed so much by the sales and financing staff that I almost went somewhere else. i may buy another Subaru but it won't be from Dutch Miller. Here is an example. I came in with a friend just to test drive a car. Next thing I knew, the salesman was handing me a bag to clean out my old car. I came back and bought a Subaru but I wasn't happy about it. On the other hand, service so far has been excellent.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

we are disappointed to see your low star rating. If there is anything else we can do to make your situation any better please reach out to Mitch Stallard General Sales Manager at 304-340-4500 to further discuss the issue.

Dalton

Purchased 2013 Subaru. 3 was 1000 miles later the motor blew up due to a bad turbo that they were made aware of a week after the purchase. Do not purchase from them. Scam. Rip-off

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Dalton, we are disappointed to see your low star rating. If there is anything else we can do to make your situation any better please reach out to Mitch Stallard General Sales Manager to further discuss the issue.

Sold out from under

Sold the vehicle I got approved to buy. Tried to sell me a vehicle 5x the price after I drove all the way there, after telling me the vehicle sold. No one knew how to apologize.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to Dakota McNeely, General Manager, at dmcneely@dutchmillerauto.com or 304-340-4500, and we will do our best to make this better.

Owner

Samantha Crabtree was very helpful and friendly very professional..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Diana, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

They texted me about buying my car

I get a text from a sales man named Chris they want to my buy my car. Encourages me to look for something to trade mine in on. I find something. Even tell him I found a car and did the online application for credit. He tells me he will check into it. Then calls me and encourages me to come test drive the car. I got so excited. I get there.... test drive the car... and then got told my credit is too bad. They could have told me that before i wasted my time driving there and test driving. Very disappointing experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Parrish, Thanks for taking the time to give us feedback. We would like the chance to discuss your visit here. Please reach out to Mitch Stallard, General Sales Manager. Mitchs@dutchmillerauto.com or 304-340-4500. Again thank you and look forward to discussing the matter.

Dutch Miller subaru

All the sales personnel were very nice and helpful in getting my new car

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!