Reviews
Jay Drago was my service advisor, very professional and
Jay Drago was my service advisor, very professional and courteous. Kept me informed about my vehicle. I would love for to be my advisor on each of my visits. Would recommend this dealership
Jay Drago was my service advisor, very professional and
Jay Drago was my service advisor, very professional and courteous. Kept me informed about my vehicle. I would love for to be my advisor on each of my visits. Would recommend this dealership
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My experience at Ross Downing was impeccable!
My experience at Ross Downing was impeccable! I have purchased ?several? cars, but this transaction was indeed faultless. Miss Kisha Cushenberry is my car saleswoman - a true professional!
My experience at Ross Downing was impeccable!
My experience at Ross Downing was impeccable! I have purchased ?several? cars, but this transaction was indeed faultless. Miss Kisha Cushenberry is my car saleswoman - a true professional!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
They handled everything even delivered my vehicle to me,
They handled everything even delivered my vehicle to me, they went above and beyond what was needed, everything was top notch and everyone was straight forward with me
They handled everything even delivered my vehicle to me,
They handled everything even delivered my vehicle to me, they went above and beyond what was needed, everything was top notch and everyone was straight forward with me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My experience here was great & fast.
My experience here was great & fast. I do have to bring the car back for a little work but they said they can fix it
My experience here was great & fast.
My experience here was great & fast. I do have to bring the car back for a little work but they said they can fix it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I guess I should’ve read the reviews because we all have
I guess I should’ve read the reviews because we all have something in common. xxxxty people that could care less about the customer. I am experiencing the exact same thing with a used truck. They said my daughter was told that she was getting a vehicle as is to return policy. That is a lie. This dealership needs to be reported to the State Attorney General Office and the FTC.
I guess I should’ve read the reviews because we all have
I guess I should’ve read the reviews because we all have something in common. xxxxty people that could care less about the customer. I am experiencing the exact same thing with a used truck. They said my daughter was told that she was getting a vehicle as is to return policy. That is a lie. This dealership needs to be reported to the State Attorney General Office and the FTC.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re truly sorry to hear that your daughters experience did not meet expectations. Your feedback is important to us, and we take concerns like this seriously. We’d be happy to connect and discuss to see how we can help. When are you available for a call regarding the matter, this afternoon or tomorrow morning? Or feel free to call and ask for Andrea Arnold, Business Development Director, Ross Downing Auto Group 225.621.2164
Easy to set up appointment for service.
Easy to set up appointment for service. The facility is extremely clean. Car drop off was seamless and car was ready when the service staff said it would be. I was late picking up the car, so they made arrangements for me to pick it up from the showroom which was very kind considering it was the weekend. The staff took care of billing to my flleet company.
Easy to set up appointment for service.
Easy to set up appointment for service. The facility is extremely clean. Car drop off was seamless and car was ready when the service staff said it would be. I was late picking up the car, so they made arrangements for me to pick it up from the showroom which was very kind considering it was the weekend. The staff took care of billing to my flleet company.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with Service Department and team!
It was great and very professional I was very satisfied
It was great and very professional I was very satisfied thank you it was in an out it didn't take long I was very impressed
It was great and very professional I was very satisfied
It was great and very professional I was very satisfied thank you it was in an out it didn't take long I was very impressed
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Ross Downing Buick GMC of Gonzales and we hope to see you again.
The service was amazing and fast I would recommend this
The service was amazing and fast I would recommend this dealer ship any time. The people, workers I mean everyone was great. When I won?t a new vehicle or up great this is where I?ll go.
The service was amazing and fast I would recommend this
The service was amazing and fast I would recommend this dealer ship any time. The people, workers I mean everyone was great. When I won?t a new vehicle or up great this is where I?ll go.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Ross Downing Buick GMC of Gonzales and we hope to see you again.
The ease of shopping and it was hassle free.
The ease of shopping and it was hassle free. The Ross Downing folks, from the salesperson to the trade in specialist, to the finance professional/ All were solid.
The ease of shopping and it was hassle free.
The ease of shopping and it was hassle free. The Ross Downing folks, from the salesperson to the trade in specialist, to the finance professional/ All were solid.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Ross Downing Buick GMC of Gonzales and we hope to see you again.
Great experience, work completed in a timely manner
Great experience, work completed in a timely manner service personnel was very polite, great atmosphere, description of work completed and next appointment details were given
Great experience, work completed in a timely manner
Great experience, work completed in a timely manner service personnel was very polite, great atmosphere, description of work completed and next appointment details were given
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your satisfaction is important to us, so we want to sincerely thank you for choosing Ross Downing Buick GMC of Gonzales and for sharing the positive feedback, we hope to see you again soon!