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Auto Factory

(109 reviews)
Sales hours: 10:00am to 7:00pm
Service hours: 10:00am to 7:00pm
View all hours
Sales Service
Monday 10:00am–7:00pm 10:00am–7:00pm
Tuesday 10:00am–7:00pm 10:00am–7:00pm
Wednesday 10:00am–7:00pm 10:00am–7:00pm
Thursday 10:00am–7:00pm 10:00am–7:00pm
Friday 10:00am–7:00pm 10:00am–7:00pm
Saturday 10:00am–6:00pm 10:00am–6:00pm
Sunday 11:00am–4:00pm 11:00am–4:00pm
(888) 845-0558 (888) 845-0558

Reviews

(109 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Factory from DealerRater.

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Highly Recommend

Great experience! Brian and his team were easy to work with and took the hassle out of the purchasing process. Highly recommend The Auto Factory.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

Painless car buying experience. I can’t say enough good things about Nick, Jay and the rest of the team. I will definitely recommend Auto Factory to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great overall experience

Brian in sales and John in the service department were so helpful and clear with the process. My car had an issue and they got me right in to fix it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome service great selection

Bill assisted us in getting a great ford f150. Easy and painless process best team and service hands down makes you feel part of the family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Expensive lemon!!!!!

Bought a car here in February of 2022 and 7 months later the engine is no good! They obviously sold us a lemon and ripped us off for $19,000!!!!!! I hope they can make things right! If not my lawyer will be getting involved!!! 😡

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service

This store has the best service around. I had issues with my SUV that I always brought to a franchise dealer and the problem was never fixed, right down to the air pressure in my tires. Auto Factory fixed all the issues, pressure is the same in all my tires (it’s been years). And much cheaper than the franchise dealership. You will not be sorry, if you bring your car here for service. Five star service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best price & best service

The service is amazing they are super fast. They are always quick to respond with a text or call. A wide selection of cars. The service is the best

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best experience I’ve had purchasing a vehicle

Great experience purchasing my vehicle here. Great customer service, amazing work. They gave me an amazing deal with my trade in. Bill was the most professional and friendly sales men I have ever worked with. He listened to everything I needed and helped me find the perfect vehicle for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great customer service, friendly highly recommend

Great experience, great customer service Helped me get into my new car. Jay was a great salesman. Will be coming back soon for my next truck

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great value and fast process

Auto factory doesn't have a large amount of cars, but they have good quality cars. They also service their cars on site. Bill was excellent to work with, and he guided me to a used vehicle that was actually 7 years old but a great value and in great condition. He didn't try to upsell me on the more expensive car I was originally there to test drive. He is a straight shooter and overall nice person. It was a great experience after searching for a used car for months in a very bad market to be buying. The car was reasonably priced and in great condition.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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