Ken Garff West Valley Ford

I took my 2015 Ford Explorer into Ken Garff West Valley Ford as I had a small antifreeze leak. They sent me an estimate of $186. One week later I get my vehicle back with a new invoice for over $5,500 for repairs that I did not authorize..!! Four brand new $200+ tires and sensors, all new rotors yet they just sanded down the old brake shoes..!! New water pump and even new spark plugs..!! No calls, no notification and no authotizatiin from me..!!

I Just received a message from the Ken Garff West Valley Ford I left a review about. The problem is they don't actually listen. They will reach out to you but then when you call the store they never pick up. That's the problem I've been having for two months no real in person interaction. They say email no answer in a timely fashion. They say call no one answers. I can't go up there because I've already spent probably $200 in gas to be told to wait and then no one helps.

In the hot truck sales market in Utah right now I have been disgusted looking at trucks at other dealerships and have been treated so poorly by salesmen as I am looking for a specific size truck within my budget. Their short term gains will be their long term losses. As someone spending most of my life in sales I was surprised at the how I was treated. David Mack was very professional and respectful to me as he helped me go through the process to look at a used truck and ultimately purchase it. I can't say enough about how well I was treated by David. I have given his contact information to several people asking where I found a good truck and how was I treated. On a side note I was disappointed in the service department as I was told that they would not repair a critical safety issue with my side mirror. While driving, the mirror closes and I am not able to see traffic on my driver side. They let me know it was too expensive to repair. David shared this news with me and I could tell that this bothered him. It is hard to find a good truck right now and I either had to pass on the truck or figure out how to repair it myself.

This dealership will say anything, including lie to your face, just to get a sale. I bought a used truck form these guys, only to find out a couple weeks later that it was manufactured in Canada, invalidating the manufacturers warranty. Can you imagine? Cool and collected, I let the dealer know and asked them to make it right. The response was "its not against the law for us to withhold that information." Welp, that may be the case, but that type of statement will certainly impact your trust with the public. Ken Garff Ford of West Valley will rip you off any chance they get...don't give them your business. KEN GARFF LIES!!!

The same year we got it the transmission went out has been sitting in my garage for 4 years to replace it will cost me $3000 and I’m still making payments on it so I can’t fix it

HORRIBLE EXPERIENCE!!! If I could give this place 0 stares I would! I would never recommend them to anyone nor will they every get any business from me! We had made a deal with salesman Darrell Frank and manager Chris Carmody on a F-150. I even have the email from Chris stating the vehicle was marked as “sold”. The fallowing morning when I was finalizing the financing I could not get a hold of anyone! I ended up getting a hold of Darrell and he delayed me by saying he really thinks they could beat my already approved interest rate and proceeded to take down all my information to run my credit......again I didn’t hear back from them so I went to calling and calling again. The next day I got a hold of Chris and he informed me the truck had sold!!! I asked him how!? I had his email that is was marked “sold” He told me they got more money for it! What a joke this place is!! Worst part is he told me Darrell had known it was sold but still took my information to run my credit as if I was still moving forward on the truck!!! And before Winston (GM) chimes in on this review as he does on several, I contacted him first to ask if this is how they do business and he had no comment! He replied to me right away when I asked if he was still the GM but once I told him my experience and asked if this was typical business procedure he had nothing to say.....well I say STAY AWAY!