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Meet Joe Gonzales

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Experience Guide
(9 reviews)

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Reviews

I just want to let everyone that is going here to

I just want to let everyone that is going here to purchase a used car just be very careful because even though the car is not on Carfax somehow I got a vehicle that has damaged the 2023 Chevrolet Blazer someone had done some poor work supposedly someone did they're telling me it wasn't them they try fixing it but still not up to standards and what's bad about it that you're already signed papers and everything so just be aware make sure you look at the car up and down because they have to send it out to New Braunfels to do any kind of work on it and try to get a hold of customer service they're owned by Sonic automotive and it's very hard to get ahold of everyone it all goes through a third party this is ridiculous but real quick to take your down payment and do a trade in but when you try contacting them it's a very hard to get in contact with anyone there at the office location on 1604 and I-10 I regret buying a car there don't do the same it was funny that they add a $599 paint stain upholstery which is a scam automatic add it you cannot take it off it should be your choice if you want that or not for a warranty protection paint and interior it's ridiculous that they can't take it off and the other thing they charged almost $4,000 for a warranty and when I purchase my vehicle it doesn't even have a front license plate I had to purchase it on the side from the dealer wants to charge me $100 to install my license plate bracket that's ridiculous they know here in Texas you have to have a front license plate why should that be my fault why should i pay out of pocket I think and paid enough for everything I will be calling customer service this morning hacker I would see that it was a small dealer but eco park san antonio tx see if they try to make this right be aware anyone looking to buy a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, Please reach out to our customer service team. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback.

Joe is very professional, knowledgeable, and friendly.

Joe is very professional, knowledgeable, and friendly. Loved our experience here at echo park with Joe!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

This is my 2nd purchased at ECHOPARK, San Antonio.

This is my 2nd purchased at ECHOPARK, San Antonio. I always get Great Service and good prices. Davonte with sales, was courteous, knowledgeable, and easy to work with. Joe, the finance/sales manager was also very nice and went above and beyond. My vehicle and final paperwork was delivered by Miguel. His energy and mastery was refreshing. ECHOPARK San Antonio is definitely a great place to buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Anthony, We are so happy that you have purchased a second car with us and to read such a great review about our team at EchoPark Automotive San Antonio! If you have any further questions, please give us a call. We're always happy to help!

Definitely Recommend

The experience was super fast, effortless and trustworthy. Davonte Allen was only a text away. Loved the process, and I’m super happy with my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to let us know how our experience guide Davonte made it a super fast and effortless process. We hope you have a great day!

Very quick and efficient!

Very quick and efficient! This was my second time working with Devonte who has always met our needs for the vehicle we needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They have best trained employees with extensive knowledge...

They have best trained employees with extensive knowledge of the vehicles and great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Had a great experience. Raven was very helpful and got us...

Had a great experience. Raven was very helpful and got us exactly what we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future.

The BEST car buying experience ever!! I wish we had gone...

The BEST car buying experience ever!! I wish we had gone here first, but I had the learn the hard way. I would give you 10 stars if I could. Raven was exceptional and we plan to recommend her to our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You! Reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care!

The process was effortless, she did a great job attending...

The process was effortless, she did a great job attending to our needs and made a speedy and efficient but, we were very pleased with the crew as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review; we appreciate your feedback!

Consumer response

Sure thing…