Ultimo Motors North Shore

Last year, I had the pleasure of working with Alan and Ben when trading in my older G 63 for a newer model, and I couldn't be happier with the experience. I was there with my daughter, who was under the weather that day, and their professionalism and courtesy were highly appreciated. They got us in and out quickly and even offered her a tea, which was a nice touch. Their exceptional customer service made the entire process seamless and enjoyable. I'm so impressed with their team that I'm now in the process of purchasing another vehicle and exploring their selection as we speak. I highly recommend Ultimo Motors to anyone looking for an honest and hassle-free buying experience.

SCAMMERS never go here for a car sold Me 2021 e63 Benz never told me been huge accident clean title hiding it barley put it back together one week owning it and 5000 dollars worth of breaks and they won’t go good for it they said they would I got bumper to bumper warranty they won’t go good for it so do not buy a car here please stay away

I had been searching for a very specific type of BMW 8 series for quite a while and was initially excited to find one that seemed to fit the bill at Ultimo North Shore. Despite all the terrible reviews of this independent dealership, I decided to take a look since they happened to be located very close to my home. My first impression was that the place seems to be pretty nice and maintains a wide selection of luxury vehicles in a large indoor warehouse. However, as with most things in life, the devil is in the details. The car checked most of my boxes in terms of options, etc., but it was wildly overpriced (according to CarGurus and the other online car sites) and I immediately noticed that the rotors had an unusual amount of rust around the inside ring where the brake pads do not reach. The salesman, Peter, kept insisting that this was normal and that all used vehicles develop that issue. However, as someone who knows a decent amount about cars and have owned quite a few myself, I knew for a fact that this was absolutely not normal and that the car had probably sat outside for months. I walked around the warehouse and could not find a single vehicle with this extreme level of rust on the wheels. I took photos and showed them to several knowledgeable people including a trusted BMW mechanic, and they all confirmed that this was a problem that likely could not be repaired and would eventually require replacement of the rotors. Frankly, I do not think it is at all unreasonable to be concerned about buying such an expensive vehicle with damaged wheels, especially when Ultimo has the audacity to charge nearly $700.00 for a so-called “reconditioning fee”. I will not even get started on all of the other ridiculous junk fees and questionable warranties they tack on to every deal. After I continued to push back, Peter finally relented and told me he could try spraying some WD40 (never a good idea for this application) or brake cleaner on the rotors the following day. When I followed up with him a day or two later, he sounded put out and told me that they were not willing to do anything further about this issue. Nevertheless, I was still willing to try to work out a deal because I was (foolishly) caught up in the excitement of possibly getting my dream car. I won’t go into further details about the negotiation process, other than to say the pricing for this vehicle was way out of whack and the manager Scott is a very abrupt, “take it or leave it” type of guy. Anyway, they kept pressuring me to finalize the deal, but I couldn’t make it in because I was leaving town the next day. When I tried to reach Peter and Scott a few days later, they both ghosted me and simply refused to respond to any attempt to contact them! The good news is that they actually did me a huge favor. I would up purchasing an even nicer vehicle (in much better condition and with a third of the mileage) from a real BMW dealership—plus it’s certified by BMW and comes with a legitimate warranty at no extra charge! Ultimo Motors may look a bit nicer than your typical used car lot, but it’s all smoke and mirrors. They obviously cater to a clientele who either don’t care about getting the best value for their money or don’t know how to. They certainly do not like working with customers who ask too many questions like me. I have to admit that I find it amusing that the car I was looking at is STILL sitting on the lot over a month later!! Ultimo Motors was totally unprofessional from start to finish. I would strongly caution anybody in the market for luxury used vehicles to look elsewhere.

10/10 Peter and Alan made my purchase a smooth purchase even with me being out of the state doing everything remotely. Pictures and videos were sent of the vehicle to me. When it arrived in person the condition of the car matched exactly what they showed me on the phone. All in all a great experience and would highly recommend.

Found the car I wanted at a fair price. I had been looking for this particular model BMW for a few months at this point in time and knew they sold quick at the price listed. Called into the store and Alan answered promptly. We discussed everything and he took the time to answer my questions. We did online financing to have it ready and secure the car until I could make it up there later in the week. Alan called back once financing was approved and we discussed down payment and other options. We agreed on price and he gave me a full breakdown on all costs. BMW was as described and very very clean. All service was done and it had a full tank of gas. I had my family with me including my 2 year old son who had a blast running around the all indoor show room. The entire staff treated us with respect and the facility is awesome. All in all a fantastic experience. In and out the door on Saturday in about an hour and fifteen minutes. I am happy I found them! Thanks Alan!

I purchased a 2019 chevy corvette in 2022 from this dealership. The entire process was very smooth from the beginning to the end. I purchased out of state and had the car shipped to me. The person i talked to on the phone was very pleasant and was willing to send a lot of updated pictures and videos. Even facetimed me so I could get a better live look at the car. The entire facility is indoor so the car showed up in excellent condition.

I was looking to purchase a vehicle from out of state. Ben was pleasant to correspond with until the end. I contacted him after I had it inspected but he was tied up with another customer for quite some time. I was also looking at another vehicle and wanted to purchase either one that day. When he finally responded I was in the process of purchasing the other vehicle. When I informed him, he became rude and blamed me for not responding to him. Did not appreciate this at all.

Avoid at all costs. Rude and condensing. They are not here to make any deals and move their cars.

The team was very professional, timely and responsive. Made trading in my car easy. It was delivered on time and I received all the necessary papers as well.

After driving from Pittsburgh to view and purchase a 2012 jaguar xkr, I can clearly say that my experience was spot on and quick. I was in by 9am, road tested the car, gave a down payment and was financed and left the dealership by 11am. 100% professional ,along with answering any questions I had about the car. Highly recommended. Thank you Scott,Ben and Brian !! David Baker