Audi Fletcher Jones

1 Star - WARNING: Deceptive Sales Practices, Misrepresentation of Warranty, and Zero Accountability I purchased a Toyota Tundra from Audi Fletcher Jones expecting a premium and trustworthy buying experience. Instead, I was sold a vehicle with a pre-existing windshield leak -- something that only revealed itself the first time the truck sat outside in the rain, flooding the interior headliner and passenger floor. Toyota later confirmed the windshield had been replaced prior to sale using non-OEM glass and seals -- and that this was unquestionably a pre-existing condition. This was never disclosed by Audi Fletcher Jones at the time of purchase. What makes this worse is how aggressively their finance department sold me an "extended warranty" -- confidently stating it would be handled directly by Toyota and not by a third-party warranty company. That turned out to be false. Toyota confirmed the warranty I was coerced into does not cover non-OEM parts -- leaving me with a $2,300 repair bill to correct a defect that existed before I ever owned the vehicle. How Fletcher Jones handled It (or rather, did not) I contacted multiple people, including the finance manager and sales management, and was repeatedly promised a call back -- and received the run around until I went public. When someone finally did respond, I was told: "there's nothing we can do for you." Only after I had already paid out-of-pocket did they suddenly imply I should have brought it back to them -- despite having previously dismissed responsibility. Lovely Quotes from Manager Jason Koonin: "There is no way to detect a leak" "We don't test for leaks" "You are _expletive_ " During my final conversation, instead of accountability, I was questioned for leaving a negative review -- and subtly gaslit as if I was at fault for following the guidance they originally gave me. Bottom Line Audi Fletcher Jones: * Failed to detect or disclose a known defect * Misrepresented their warranty to close the sale * Refused ownership when confronted with proof * Showed more concern about optics than integrity This dealership does not stand behind its word, its inspection process, or its customers. The moment a real issue arises, you will be ignored, deflected, and blamed. If you value honesty, accountability, or basic ethics -- avoid Audi Fletcher Jones entirely. Go elsewhere. Do not assume you will be protected here -- you won't.

Hello fellow used car buyers! I just purchased a vehicle from Audi Fletcher Jones! Everyone did a great job with Keeping me up to date and with follow up too. Any and all questions were answered fast, and with knowledgeable sales representatives. Hoping delivery goes just the same. Thanks Katia for all your help.

Not so good. Thumbs down emoji! Just zero transparency as to the numbers. I was pretty clear on what I was looking for as a trade in number. They came up short on a fair trade in price and the APR they offered was ridiculous for an 800 plus credit score buyer!

I called the dealership and got a text with a written offer. Upon arrival, the manager, Garrett P., personally came out to greet us and verbally confirmed the leasing terms we had previously discussed. He congratulated us on the deal, and we proceeded to view the vehicle we believed we were finalizing. Only after running my credit did they inform me that they had "made a mistake," and the offer they provided was actually for a different vehicle. The financial manager, Ribal E., said they could not honor the original terms. Their only explanation was, "everyone makes mistakes," and they showed no concern or accountability when I pointed out that running my credit under false pretenses was unacceptable. THEY RAN MY CREDIT FOR NO GOOD REASON!!!!!!!!

Got all filled out for a car and they said sorry it was sold a minute ago, after I was dealing with them for over an hour

Filled out all paperwork, they ran my credit check, got approved, and in the last minute they said the car was sold because someone else just bought it. Terrible people to deal with: Jose Garcia and Spencer T. Atzei

I had an outstanding experience purchasing a vehicle at Audi Fletcher Jones. From the beginning, the process was smooth, transparent, and completely pressure-free. Brandon, my sales consultant, was professional, courteous, and incredibly knowledgeable. He made sure all of my questions were answered and made me feel confident in my decision. Collin, the sales floor manager, was equally fantastic—helpful, personable, and clearly committed to customer satisfaction. The vehicle I purchased was exactly as described—clean, well-maintained, and ready to go. The team was also great at accommodating my financing and out-of-state delivery needs. It’s clear this dealership values integrity and long-term relationships over quick sales. I highly recommend Brandon, Collin, and the entire Audi Fletcher Jones team to anyone looking for a high-quality vehicle and a first-class buying experience.

Nazila is a gift from god ♥️ if you love your Audi and you want someone to take care of it as a car of their own, Nazila is your person. I used to dread services for my car, now I can’t wait for my car to be due because I know a loyalty treatment by this lady awaits me … thank you so much for always taking care of me and my car Nazila! You are the best

This review is because of the outstanding service that Nazila provides. Her consistent commitment to excellence allows us to feel confident in the service provided.

The Audi Q3 S Line purchased from Audi Fletcher Jones Costa Mesa was my wife’s favorite color, blue. After an introductory text from Austin, I was coordinating an OTD price for the specific stock number. Mo Masadeh (Sales) contacted me and within an afternoon came to an OTD price and scheduled appointment the next day. Mo was amiable to deal with during the whole of our negotiating via text (my preferred contact) and via phone. The sales process was low pressure and professional. In fact, everyone that I dealt with, Collin (Sales Manager) and Peter (Finance) were absolutely professional. I found the vehicle my wife wanted and traveled from the Inland Empire to make my purchase at Audi Fletcher Jones Costa Mesa, so that says something about both my tenacity and the overall professional and amiable experience with this dealership. Thanks to all of you for providing one of the best experiences in car-buying that my family has had in over forty years of car-buying.