Reviews
Klan village!
Klan village!!!!! If you are black DO NOT GO HERE FOR A CAR YOU WILL FEEL THE ENERGY AS SOON AS YOU WALK IN THE DOOR. I went In to buy a car my salesman Braden was very condescending off the jump. The car they had online was not at the dealership, so I was told the car would be there tomorrow, they were having an issue with the transporter. After about 4 or 5 days of being told the car would be here tomorrow, then I went to it will be here in two hours after 3 days of that the car finally arrived. Keep in mind i had given my down-payment so that the car would be held for me so no other buyers could start the process of buying the vehicle. I put down $1000.00 I was told I would be approved for the vehicle with $1,000.00 down. My credit had been ran and I was approved. I was then told the car needed to be repaired so I would have to wait a day or two for the part to be delivered. When the part was delivered and put on the car I was ready to take ownership of the vehicle. Keep in mind i live in Wichita, I had drove to this dealership about 9 or 10 times from Wichita to Agusta. The day I go to take delivery of the vehicle I was told I would have to put $3,000.00 more down, so $4,000.00 total. So I went from being approved with $1,000.00 down to now $4,000.00. Didn't try to work with me AT ALL!!! So I go to super car guys in Wichita and was just going to buy a car from them. While dealing with the salesman at super car guys I told him about the issues I just went through at Don Hattan ford. He spoke with his manager, and they went and bought the car from Don Hattan cash and sold me the car with no money down. THE EXACT SAME CAR. So somehow they were able to get me financing with ZERO DOWN !!! All in all the place is racist as xxxx. I have been black 46 years and have biracial children. I don't just throw the race card out lightly, but its clear as day here. If you are a person of color DO NOT SUPPORT THESE PEOPLE.
Klan village!
Klan village!!!!! If you are black DO NOT GO HERE FOR A CAR YOU WILL FEEL THE ENERGY AS SOON AS YOU WALK IN THE DOOR. I went In to buy a car my salesman Braden was very condescending off the jump. The car they had online was not at the dealership, so I was told the car would be there tomorrow, they were having an issue with the transporter. After about 4 or 5 days of being told the car would be here tomorrow, then I went to it will be here in two hours after 3 days of that the car finally arrived. Keep in mind i had given my down-payment so that the car would be held for me so no other buyers could start the process of buying the vehicle. I put down $1000.00 I was told I would be approved for the vehicle with $1,000.00 down. My credit had been ran and I was approved. I was then told the car needed to be repaired so I would have to wait a day or two for the part to be delivered. When the part was delivered and put on the car I was ready to take ownership of the vehicle. Keep in mind i live in Wichita, I had drove to this dealership about 9 or 10 times from Wichita to Agusta. The day I go to take delivery of the vehicle I was told I would have to put $3,000.00 more down, so $4,000.00 total. So I went from being approved with $1,000.00 down to now $4,000.00. Didn't try to work with me AT ALL!!! So I go to super car guys in Wichita and was just going to buy a car from them. While dealing with the salesman at super car guys I told him about the issues I just went through at Don Hattan ford. He spoke with his manager, and they went and bought the car from Don Hattan cash and sold me the car with no money down. THE EXACT SAME CAR. So somehow they were able to get me financing with ZERO DOWN !!! All in all the place is racist as xxxx. I have been black 46 years and have biracial children. I don't just throw the race card out lightly, but its clear as day here. If you are a person of color DO NOT SUPPORT THESE PEOPLE.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Aubree from Don Hattan Ford went above and beyond to give
Aubree from Don Hattan Ford went above and beyond to give me 100 percent satisfaction!!
Aubree from Don Hattan Ford went above and beyond to give
Aubree from Don Hattan Ford went above and beyond to give me 100 percent satisfaction!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Cinfy! We're thrilled to hear that Aubree at Don Hattan Ford provided you with exceptional service and ensured your satisfaction. We appreciate your support and look forward to assisting you again in the future! Sincerely, Don Hattan Ford
Bought a truck on 9/19.
Bought a truck on 9/19. A few days later the truck started making a thud noise when going over bumps or dips in the road. A few days after that, the check engine light came on with "fuel sensor failure" notice on the dashboard. The next eight days were spent trying to get someone to call me back about the issue. On Oct. 4th, someone finally reached out. Took the truck in on Oct. 6th. The diagnosis was front differential, CV axles, fuel gage, and fuel pump. Don Hattan had my truck for 8 days and I got it back, it is still not fixed properly. It took me three more days to get someone to call me back for a resolution. This in addition to several misrepresentations during the buying and financing process. I've asked that the loan be rescinded due to the gross misrepresentations during the buying process and for selling a vehicle with major mechanical issues. They've decided that keeping the loan in tact is more important than doing what's morally sound and satifying the customer. I'll be going at this from a different angle going forward. Buyer beware!
Bought a truck on 9/19.
Bought a truck on 9/19. A few days later the truck started making a thud noise when going over bumps or dips in the road. A few days after that, the check engine light came on with "fuel sensor failure" notice on the dashboard. The next eight days were spent trying to get someone to call me back about the issue. On Oct. 4th, someone finally reached out. Took the truck in on Oct. 6th. The diagnosis was front differential, CV axles, fuel gage, and fuel pump. Don Hattan had my truck for 8 days and I got it back, it is still not fixed properly. It took me three more days to get someone to call me back for a resolution. This in addition to several misrepresentations during the buying and financing process. I've asked that the loan be rescinded due to the gross misrepresentations during the buying process and for selling a vehicle with major mechanical issues. They've decided that keeping the loan in tact is more important than doing what's morally sound and satifying the customer. I'll be going at this from a different angle going forward. Buyer beware!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing these details. We understand that concerns involving mechanical issues and communication after a purchase can impact confidence in the process. At Don Hattan Ford, our goal is to address customer concerns with clarity and follow-through, and your perspective is appreciated as we evaluate how those details are communicated. If you’d like to continue the conversation, please contact us directly. Your feedback is important and always welcome. Sincerely, Don Hattan Ford
Easiest experience buying a vehicle we've ever had.
Easiest experience buying a vehicle we've ever had. Josh and Micah were top notch, very professional. They did everything exactly as they said they would.
Easiest experience buying a vehicle we've ever had.
Easiest experience buying a vehicle we've ever had. Josh and Micah were top notch, very professional. They did everything exactly as they said they would.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Landon! We're thrilled to hear that your experience at Don Hattan Ford was the easiest you've ever had. It's great to know that Josh and Micah provided you with top-notch service. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Don Hattan Ford
They claim up front pricing but then they add a $799 fee
They claim up front pricing but then they add a $799 fee for clearcoat and doorgards (which had probably already been done when the car was new if at all) and then their document fee is $699 which is about $250 higher than the average for KS. Then when I sat down to buy the car the payment was too high so I asked for a breakdown of what was in it. There was an option for a hitch which I had told them several times to take out. After I finished the process I realized that they charged me $500 more than what I had agreed on to make the payment what it was. I had to repeatedly tell them that I did not what the extended warranty and had to sign approximately 10 times verifying this. Then when I got out to take the car they only had 1 key. I paid over $27,000 for this vehicle and they could not give me 2 keys. This is terrible customer service.
They claim up front pricing but then they add a $799 fee
They claim up front pricing but then they add a $799 fee for clearcoat and doorgards (which had probably already been done when the car was new if at all) and then their document fee is $699 which is about $250 higher than the average for KS. Then when I sat down to buy the car the payment was too high so I asked for a breakdown of what was in it. There was an option for a hitch which I had told them several times to take out. After I finished the process I realized that they charged me $500 more than what I had agreed on to make the payment what it was. I had to repeatedly tell them that I did not what the extended warranty and had to sign approximately 10 times verifying this. Then when I got out to take the car they only had 1 key. I paid over $27,000 for this vehicle and they could not give me 2 keys. This is terrible customer service.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your experience with us, Kendall. We understand your frustration regarding the additional fees and the issues with the key and extended warranty. At Don Hattan Ford, transparency and customer satisfaction are important to us, and we appreciate your feedback. We encourage you to reach out to us directly so we can discuss your concerns further. Your experience matters to us. Sincerely, Don Hattan Ford
Sold me a lemon and refused to fix it.
Sold me a lemon and refused to fix it. They avoid phone calls and service manager is rude and condescending.
Sold me a lemon and refused to fix it.
Sold me a lemon and refused to fix it. They avoid phone calls and service manager is rude and condescending.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are attempting to look into these events but are unable to get a hold of you. Please email us at marketing@donhattan.com to discuss this further. Sincerely, Don Hattan Ford
Great dealership - the employees were open, personable,
Great dealership - the employees were open, personable, and transparent while keeping the process as efficient as possible. I do not feel like I was talked into buying something that I was not going to like, and I feel like I bought a quality truck.
Great dealership - the employees were open, personable,
Great dealership - the employees were open, personable, and transparent while keeping the process as efficient as possible. I do not feel like I was talked into buying something that I was not going to like, and I feel like I bought a quality truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Keith! We're glad to hear that you had a positive experience at Don Hattan Ford. Our team takes pride in being open, personable, and transparent while helping our customers find the right vehicle. We're thrilled that you feel you purchased a quality truck and appreciate your trust in us. We look forward to seeing you again! Sincerely, Don Hattan Ford
Salesperson was great during buying experience.
Salesperson was great during buying experience. Had some trouble after I took vehicle home with application. Had to send more forms to dealership. Everything was taken care of quickly.
Salesperson was great during buying experience.
Salesperson was great during buying experience. Had some trouble after I took vehicle home with application. Had to send more forms to dealership. Everything was taken care of quickly.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, I appreciate your feedback, Daniel! I'm glad to hear that our salesperson provided you with a great buying experience at Don Hattan Ford. It's also wonderful to know that we were able to resolve the issues you encountered promptly. If you need anything further, please don't hesitate to reach out. We look forward to seeing you again!
Just purchased a 2020 Ford Explorer.
Just purchased a 2020 Ford Explorer. So far it’s been an amazing car. Thanks Kaden for all your help. He answered all our questions and there was no pressure.
Just purchased a 2020 Ford Explorer.
Just purchased a 2020 Ford Explorer. So far it’s been an amazing car. Thanks Kaden for all your help. He answered all our questions and there was no pressure.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Dennis! We’re thrilled to hear that you’re enjoying your 2020 Ford Explorer. Kaden is dedicated to providing excellent service, and we’re glad he could assist you without any pressure. We appreciate your business and hope to see you again at Don Hattan Ford! Sincerely, Don Hattan Ford
Josh was my salesman, and he was absolutely wonderful.
Josh was my salesman, and he was absolutely wonderful. I came almost around close the first night and he made me feel nothing but welcome! We test drove my Bronco and I fell in love immediately! Came back the next day to fill out the paperwork.
Josh was my salesman, and he was absolutely wonderful.
Josh was my salesman, and he was absolutely wonderful. I came almost around close the first night and he made me feel nothing but welcome! We test drove my Bronco and I fell in love immediately! Came back the next day to fill out the paperwork.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Leanna! We're thrilled to hear about your wonderful experience with Josh at Don Hattan Ford. It's fantastic that you fell in love with your Bronco during the test drive! We appreciate you taking the time to share your thoughts and look forward to seeing you again soon. Enjoy your new ride! Sincerely, Don Hattan Ford
